Linked Data API

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answer › question first answered	2022-07-06T13:40:40.37Z
min answer › question first answered	2019-02-25T17:38:17.157Z
answering dept sort name	Home Office

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Search Results

registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

1484191

registered interest

date

28/06/2022

answering body

Home Office

answering dept id

answering dept short name

Home Office

answering dept sort name

Home Office

hansard heading

UK Visas and Immigration: Standards

house id

legislature

25259

	pref label	House of Commons

question text

To ask the Secretary of State for the Home Department, what recent steps her Department has taken to ensure all enquiries to UK Visa and Immigration are actioned and dealt with in a timely manner.

tabling member constituency

Wolverhampton South West

tabling member printed

Stuart Anderson

uin

26845

answer

is ministerial correction

date of answer

06/07/2022

answer text

For all visa application queries the public should call the Home Office customer helpline. The Home Office service standard is to answer 80% of calls within 30seconds.Last week we answered 77% within 30 seconds with an average wait time of 1 minutes 9 seconds.We continue to work with our service provider to regularly review their performance to ensure service standards are maintained. We are working with our service provider to increase the number of staff operating the customer helpline. It is envisaged this will enable the service standard to be met in the coming weeks.

answering member constituency

Torbay

answering member printed

Kevin Foster

question first answered

06/07/2022 13:40:40

answering member

4451

	label	Biography information for Kevin Foster

tabling member

4742

	label	Biography information for Stuart Anderson