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1088520
star this property registered interest false more like this
star this property date less than 2019-03-13more like thismore than 2019-03-13
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions remove filter
star this property hansard heading Access to Work Programme more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what deadline is to implement the new online system to submit Access to Work signed claim forms with invoices. more like this
star this property tabling member constituency Eastbourne remove filter
star this property tabling member printed
Stephen Lloyd more like this
star this property uin 231984 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-03-19more like thismore than 2019-03-19
unstar this property answer text <p>Access to Work is in the process of transforming its digital processes, from application through to payment. We do not yet have a timetable for completion of this work. We are currently evaluating a range of digital options for Access to Work claim form and receipt/invoice submissions and we will be able to develop delivery timetables for that aspect of the transformation once this analysis has been completed.</p> more like this
star this property answering member constituency North Swindon more like this
star this property answering member printed Justin Tomlinson more like this
star this property question first answered
less than 2019-03-19T11:44:20.433Zmore like thismore than 2019-03-19T11:44:20.433Z
star this property answering member
4105
star this property label Biography information for Justin Tomlinson more like this
star this property tabling member
3968
unstar this property label Biography information for Stephen Lloyd more like this
1136924
star this property registered interest false more like this
star this property date less than 2019-07-04more like thismore than 2019-07-04
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions remove filter
star this property hansard heading Electronic Government: Proof of Identity more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the viability of the Verify scheme; and what role the private sector is planned to play in the future of that scheme. more like this
star this property tabling member constituency Eastbourne remove filter
star this property tabling member printed
Stephen Lloyd more like this
star this property uin 273377 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-07-12more like thismore than 2019-07-12
unstar this property answer text <p>The Government Digital Service (GDS) and the Department for Work and Pensions (DWP) have been working together on improvements to GOV.UK Verify for access to DWP digital services and the number of claimants who are successful when attempting to use GOV.UK Verify is steadily increasing.</p><p> </p><p>DWP will continue to consider options to provide the easiest and most secure digital services for claimants and as such we're considering a range of other identity verification options which are easy to use and cost-effective for the Department. The Verify solution is part of the suite of products offered in this area. The assessment of all DWP identity solutions is a continuous process to ensure that we are meeting customer needs in the most cost effective way.</p><p> </p><p>Discussions between Cabinet Office Government Digital Services, the owners of GOV.UK Verify are ongoing as to the role of the private sector post March 2020 and DWP, alongside all other Departments that use GOV.UK Verify, will be engaging in those conversations at the appropriate time.</p>
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2019-07-12T13:46:43.967Zmore like thismore than 2019-07-12T13:46:43.967Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
3968
unstar this property label Biography information for Stephen Lloyd more like this
1140256
star this property registered interest false more like this
star this property date less than 2019-07-18more like thismore than 2019-07-18
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions remove filter
star this property hansard heading Pensions: Consumer Information more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what steps her Department has taken to assess how the Pensions Dashboard could connect into private pension schemes using a federated Digital Identity. more like this
star this property tabling member constituency Eastbourne remove filter
star this property tabling member printed
Stephen Lloyd more like this
star this property uin 278951 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-07-23more like thismore than 2019-07-23
unstar this property answer text <p>The Government’s response to the consultation on pensions dashboards set out that it is the responsibility of the industry delivery group to agree a standardised level of digital identity to make dashboards work, working closely with industry and the government. We are clear that it must comply with the National Cyber Security Centre’s Good Practice Guide 45. Therefore, it will ultimately be the responsibility of the industry delivery group reporting to the Money and Pensions Service to identify a digital identity solution(s) for dashboards that meet these standards and to make a decision on whether those digital identity solution(s) use a federated digital identity.</p><p> </p><p><a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/792303/government-response-pensions-dashboards.pdf" target="_blank">https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/792303/government-response-pensions-dashboards.pdf</a></p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2019-07-23T11:27:18.42Zmore like thismore than 2019-07-23T11:27:18.42Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
3968
unstar this property label Biography information for Stephen Lloyd more like this
1125344
star this property registered interest false more like this
star this property date less than 2019-05-08more like thismore than 2019-05-08
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions remove filter
star this property hansard heading Universal Credit more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the timeframe is for the bringing forward the transitional protection payments under schedule 2 of the Universal Credit (Managed Migration Pilot and Miscellaneous Amendments) Regulations 2019. more like this
star this property tabling member constituency Eastbourne remove filter
star this property tabling member printed
Stephen Lloyd more like this
star this property uin 251967 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-05-16more like thismore than 2019-05-16
unstar this property answer text <p>Following the High Court Judgment on 3 May, in relation to Universal Credit and these regulations, we are considering our response.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2019-05-16T14:03:47.853Zmore like thismore than 2019-05-16T14:03:47.853Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
3968
unstar this property label Biography information for Stephen Lloyd more like this
1091377
star this property registered interest false more like this
star this property date less than 2019-03-19more like thismore than 2019-03-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions remove filter
star this property hansard heading Universal Credit: Telephone Services more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the average duration of a phone call to the universal credit helpline was in (a) each of the last three months and (b) 2018. more like this
star this property tabling member constituency Eastbourne remove filter
star this property tabling member printed
Stephen Lloyd more like this
star this property uin 234184 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-03-26more like thismore than 2019-03-26
unstar this property answer text <p>Universal Credit is a 24 hour, seven day a week, digital service that allows claimants to manage their own data and account online at a time which is convenient for them. Via their account claimants can check their Universal Credit benefit payments, notify us of changes and record notes via an online journal facility. In addition, established claimants who call the Freephone Universal Credit helpline are connected directly to the person or team who are dealing with the case.</p><p> </p><p>The average call duration for a person calling the Universal Credit Full Service helpline in each of the last three months was:</p><p> </p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Average Call Time (minutes)</strong></p></td></tr><tr><td><p>December 2018</p></td><td><p>6.15</p></td></tr><tr><td><p>January 2019</p></td><td><p>6.01</p></td></tr><tr><td><p>February 2019</p></td><td><p>6.01</p></td></tr></tbody></table><p> </p><p>The average call duration for a person calling the Universal Credit Full Service helpline in 2018 was 6 minutes 16 seconds</p><p> </p><p>The Average Call Time (ACT) measure is the average time between a customer being connected to an agent and the call ending.</p><p> </p><p><strong>Notes:</strong></p><p> </p><p>Data Source: BT - OPMIS and Historical Management Information (GI2 – HMI)</p><p> </p><p>Outsourced partner data is included.</p><p> </p><p>The data supplied is derived from unpublished management information, which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.</p>
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2019-03-26T16:56:03.607Zmore like thismore than 2019-03-26T16:56:03.607Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
3968
unstar this property label Biography information for Stephen Lloyd more like this
1091379
star this property registered interest false more like this
star this property date less than 2019-03-19more like thismore than 2019-03-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions remove filter
star this property hansard heading Universal Credit: Telephone Services more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the average wait time for a phone call to be answered was to the universal credit helpline in (a) each of the last three months and (b) 2018. more like this
star this property tabling member constituency Eastbourne remove filter
star this property tabling member printed
Stephen Lloyd more like this
star this property uin 234185 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-03-27more like thismore than 2019-03-27
unstar this property answer text <p>Universal Credit is a 24 hour, seven days a week, digital service that allows claimants to manage their own data and account online at a time which is convenient for them. Via their account claimants can check their Universal Credit benefit payments, notify us of changes and record notes via an online journal facility. In addition, established claimants who call the Freephone Universal Credit helpline are connected directly to the person or team who are dealing with the case.</p><p> </p><p>The average waiting time for a person calling the Universal Credit Full Service helpline in each of the last three months was:</p><p> </p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Average Speed of Answer (minutes)</strong></p></td></tr><tr><td><p>December 2018</p></td><td><p>4.52</p></td></tr><tr><td><p>January 2019</p></td><td><p>4.53</p></td></tr><tr><td><p>February 2019</p></td><td><p>4.16</p></td></tr></tbody></table><p> </p><p>The average waiting times for a person calling the Universal Credit Full Service helpline in 2018 was 5 minutes 52 seconds</p><p> </p><p>Our Average Speed of Answer (ASA) measure is the average customer wait time from the point of entering a queue to connection to an agent. This excludes any time spent in pre-queue messaging and any wait time for calls ultimately abandoned by callers prior to answer.</p><p> </p><p><strong>Notes:</strong></p><p> </p><p>For calls connected to the owning Case Manager or team, the Average Speed of Answer was 1 minute 10 seconds in February 2019.</p><p> </p><p>Data Source: BT - OPMIS and Historical Management Information (GI2 – HMI)</p><p> </p><p>Outsourced partner data is included.</p><p> </p><p>The data supplied is derived from unpublished management information, which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.</p>
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2019-03-27T16:15:47.583Zmore like thismore than 2019-03-27T16:15:47.583Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
3968
unstar this property label Biography information for Stephen Lloyd more like this