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min answer › question first answered	2018-11-12T14:57:29.843Z
hansard heading	State Retirement Pensions: Females
question text	To ask the Secretary of State for Work and Pensions, how many complaints of maladministration from women born in the 1950s relating to the change in their state pension age have been submitted to her Department%E2%80%99s Independent Case Examiner in each of the last five years.

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

grouped question UIN

question first answered

answering member


label

tabling member


label

1023921

registered interest

date

12/12/2018

answering body

Department for Work and Pensions

answering dept id

answering dept short name

Work and Pensions

answering dept sort name

Work and Pensions

hansard heading

State Retirement Pensions: Females

house id

legislature

25259

	pref label	House of Commons

question text

To ask the Secretary of State for Work and Pensions, how many complaints of maladministration from women born in the 1950s relating to the change in their state pension age have been submitted to her Department’s Independent Case Examiner in each of the last five years.

tabling member constituency

Ceredigion

tabling member printed

Ben Lake

uin

201694

answer

is ministerial correction

date of answer

17/12/2018

answer text

Individual government departments have long established complaints procedures. That approach has not changed under Labour governments 1997-2010 or successive governments. The DWP has a two tier complaints process which considers formal complaints about our service. Once a complainant has exhausted the DWP complaint process they are signposted to the Independent Case Examiner’s Office if they are dissatisfied with the final response to their complaint. The Independent Case Examiner is independent.The table below provides information on the method by which complaints submitted to the Independent Case Examiner’s (ICE) Office, concerning changes to women’s State Pension age, were closed.

answering member constituency

Hexham

answering member printed

Guy Opperman

grouped question UIN

201695

question first answered

17/12/2018 15:27:52

answering member

4142

	label	Biography information for Guy Opperman

tabling member

4630

	label	Biography information for Ben Lake