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<p>Omitting scheduled station stops (‘station skipping’) is used for service recovery,
the intention being to restore the service to timetable as quickly as possible following
a problem. Services which miss stations en route are counted as cancellations against
GTR’s performance benchmarks. The Department monitors GTR’s cancellation levels as
part of the contractual performance regime. This incorporates incentives and penalties
which are used to hold the operator to account.</p><p> </p><p>We expect the operator
to make the correct operational decisions which balances the needs of passengers who
are inconvenienced by taking stops out of service against the wider advantages to
passengers to get services back on schedule as soon as possible. Operators are expected
to communicate this to passengers in good time where possible, and to provide affected
passengers with advice on the alternative options to complete their journey.</p>
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