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<p>The COMPASS contract lays down requirements for accommodation standards and for
the receipt of enquiries and complaints from service users. The providers are contractually
required to provide safe, habitable, fit for purpose and correctly equipped accommodation
to comply with relevant mandatory and statutory requirements in relation to housing,
including the Housing Act 2004 and the Decent Home standards. <br><br>G4S provide
a 24-hour helpline which provides support, advice and opportunity to raise complaints
for service users. In addition, G4S and the Home Office conduct regular accommodation
inspections across G4S’ property portfolio which presents the opportunity to ensure
appropriate accommodation standards are being met and that service users are getting
the right level of service.</p><p> </p><p> </p><p> </p>
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