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57966
star this property registered interest false more like this
star this property date less than 2014-06-04more like thismore than 2014-06-04
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Passports more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, what total income was received by the Passport Office in fees for (a) fast track and (b) premium service (i) in 2013 and (b) between 1 January and 31 May 2014. more like this
star this property tabling member constituency Delyn remove filter
star this property tabling member printed
Mr David Hanson more like this
star this property uin 198904 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-07-17more like thismore than 2014-07-17
unstar this property answer text <p> </p><p>Table A sets out the requested information in respect of how many telephone <br>calls were received during the requested periods. <br><br>Table B shows income received in fees for premium and fast track services. <br><br>Table C provides information on the number of full time equivalent staff <br>employed by HM passport Office on 31 December for each of the years from 2010 – <br>2013. <br><br>Table D sets out the number of first time passport applications and the number <br>of passport renewals received during each month between January 2013 and May <br>2014.<br><br>In the period between 1 January and 31 May 2014, 31,188 straightforward <br>passport applications processed by Her Majesty's Passport Office were not <br>processed within the 3-week target.</p><p> </p> more like this
star this property answering member constituency Old Bexley and Sidcup more like this
star this property answering member printed James Brokenshire more like this
star this property question first answered
less than 2014-07-17T14:06:29.9655209Zmore like thismore than 2014-07-17T14:06:29.9655209Z
star this property answering member
1530
star this property label Biography information for James Brokenshire more like this
star this property attachment
1
star this property file name PQ198903.Table.140714.doc more like this
star this property title Tables A-D requested information. more like this
star this property previous answer version
60
star this property answering member constituency Old Bexley and Sidcup remove filter
star this property answering member printed James Brokenshire more like this
star this property answering member
1530
star this property label Biography information for James Brokenshire more like this
star this property tabling member
533
unstar this property label Biography information for David Hanson more like this
57967
star this property registered interest false more like this
star this property date less than 2014-06-04more like thismore than 2014-06-04
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Passports more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, how many passport applications processed by the Passport Office between 1 January and 31 May 2014 which missed the three week target for processing. more like this
star this property tabling member constituency Delyn remove filter
star this property tabling member printed
Mr David Hanson more like this
star this property uin 198906 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-07-17more like thismore than 2014-07-17
unstar this property answer text <p> </p><p>Table A sets out the requested information in respect of how many telephone <br>calls were received during the requested periods. <br><br>Table B shows income received in fees for premium and fast track services. <br><br>Table C provides information on the number of full time equivalent staff <br>employed by HM passport Office on 31 December for each of the years from 2010 – <br>2013. <br><br>Table D sets out the number of first time passport applications and the number <br>of passport renewals received during each month between January 2013 and May <br>2014.<br><br>In the period between 1 January and 31 May 2014, 31,188 straightforward <br>passport applications processed by Her Majesty's Passport Office were not <br>processed within the 3-week target.</p><p> </p> more like this
star this property answering member constituency Old Bexley and Sidcup more like this
star this property answering member printed James Brokenshire more like this
star this property question first answered
less than 2014-07-17T14:07:30.9449568Zmore like thismore than 2014-07-17T14:07:30.9449568Z
star this property answering member
1530
star this property label Biography information for James Brokenshire more like this
star this property attachment
1
star this property file name PQ198505-198506 table.xlsx more like this
star this property title Tables A-D requested information. more like this
star this property previous answer version
62
star this property answering member constituency Old Bexley and Sidcup remove filter
star this property answering member printed James Brokenshire more like this
star this property answering member
1530
star this property label Biography information for James Brokenshire more like this
star this property tabling member
533
unstar this property label Biography information for David Hanson more like this
57968
star this property registered interest false more like this
star this property date less than 2014-06-04more like thismore than 2014-06-04
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Passports more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, how many telephone calls were received by the Government's passport helpline (a) in each month of 2013 and (b) between 1 January and 31 May 2014. more like this
star this property tabling member constituency Delyn remove filter
star this property tabling member printed
Mr David Hanson more like this
star this property uin 198903 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-07-17more like thismore than 2014-07-17
unstar this property answer text <p> </p><p>Table A sets out the requested information in respect of how many telephone <br>calls were received during the requested periods. <br><br>Table B shows income received in fees for premium and fast track services. <br><br>Table C provides information on the number of full time equivalent staff <br>employed by HM passport Office on 31 December for each of the years from 2010 – <br>2013. <br><br>Table D sets out the number of first time passport applications and the number <br>of passport renewals received during each month between January 2013 and May <br>2014.<br><br>In the period between 1 January and 31 May 2014, 31,188 straightforward <br>passport applications processed by Her Majesty's Passport Office were not <br>processed within the 3-week target.</p><p> </p> more like this
star this property answering member constituency Old Bexley and Sidcup more like this
star this property answering member printed James Brokenshire more like this
star this property question first answered
less than 2014-07-17T14:06:01.2955078Zmore like thismore than 2014-07-17T14:06:01.2955078Z
star this property answering member
1530
star this property label Biography information for James Brokenshire more like this
star this property attachment
1
star this property file name PQ198903.Table.140714.doc more like this
star this property title Tables A-D requested information more like this
star this property previous answer version
58
star this property answering member constituency Old Bexley and Sidcup remove filter
star this property answering member printed James Brokenshire more like this
star this property answering member
1530
star this property label Biography information for James Brokenshire more like this
star this property tabling member
533
unstar this property label Biography information for David Hanson more like this
57969
star this property registered interest false more like this
star this property date less than 2014-06-04more like thismore than 2014-06-04
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading HM Passport Office more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, how many (a) permanent and (b) agency staff were employed by the Passport Office in (i) 2012, (ii) 2013 and (iii) 2014. more like this
star this property tabling member constituency Delyn remove filter
star this property tabling member printed
Mr David Hanson more like this
star this property uin 198905 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-07-17more like thismore than 2014-07-17
unstar this property answer text <p> </p><p>Table A sets out the requested information in respect of how many telephone <br>calls were received during the requested periods. <br><br>Table B shows income received in fees for premium and fast track services. <br><br>Table C provides information on the number of full time equivalent staff <br>employed by HM passport Office on 31 December for each of the years from 2010 – <br>2013. <br><br>Table D sets out the number of first time passport applications and the number <br>of passport renewals received during each month between January 2013 and May <br>2014.<br><br>In the period between 1 January and 31 May 2014, 31,188 straightforward <br>passport applications processed by Her Majesty's Passport Office were not <br>processed within the 3-week target.</p><p> </p> more like this
star this property answering member constituency Old Bexley and Sidcup more like this
star this property answering member printed James Brokenshire more like this
star this property question first answered
less than 2014-07-17T14:06:55.6341191Zmore like thismore than 2014-07-17T14:06:55.6341191Z
star this property answering member
1530
star this property label Biography information for James Brokenshire more like this
star this property attachment
1
star this property file name PQ198505-198506 table.xlsx more like this
star this property title Tables A-D requested information. more like this
star this property previous answer version
61
star this property answering member constituency Old Bexley and Sidcup remove filter
star this property answering member printed James Brokenshire more like this
star this property answering member
1530
star this property label Biography information for James Brokenshire more like this
star this property tabling member
533
unstar this property label Biography information for David Hanson more like this
57970
star this property registered interest false more like this
star this property date less than 2014-06-04more like thismore than 2014-06-04
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Passports more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, how many applications for (a) passport renewal and (b) new passports were received by the Passport Office in each month between (i) 1 January and 31 May 2013 and (ii) 1 January and 31 May 2014. more like this
star this property tabling member constituency Delyn remove filter
star this property tabling member printed
Mr David Hanson more like this
star this property uin 198907 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-07-17more like thismore than 2014-07-17
unstar this property answer text <p> </p><p>Table A sets out the requested information in respect of how many telephone <br />calls were received during the requested periods. <br /><br />Table B shows income received in fees for premium and fast track services. <br /><br />Table C provides information on the number of full time equivalent staff <br />employed by HM passport Office on 31 December for each of the years from 2010 – <br />2013. <br /><br />Table D sets out the number of first time passport applications and the number <br />of passport renewals received during each month between January 2013 and May <br />2014.<br /><br />In the period between 1 January and 31 May 2014, 31,188 straightforward <br />passport applications processed by Her Majesty's Passport Office were not <br />processed within the 3-week target.</p><p> </p> more like this
star this property answering member constituency Old Bexley and Sidcup more like this
star this property answering member printed James Brokenshire more like this
star this property question first answered
less than 2014-07-17T14:08:00.01Zmore like thismore than 2014-07-17T14:08:00.01Z
star this property answering member
1530
star this property label Biography information for James Brokenshire more like this
star this property attachment
1
star this property file name PQ 198907 Table A - D.doc more like this
star this property title Tables A-D requested information (Corrected) more like this
star this property previous answer version
63
star this property answering member constituency Old Bexley and Sidcup remove filter
star this property answering member printed James Brokenshire more like this
star this property answering member
1530
star this property label Biography information for James Brokenshire more like this
star this property tabling member
533
unstar this property label Biography information for David Hanson more like this
58343
star this property registered interest false more like this
star this property date less than 2014-06-05more like thismore than 2014-06-05
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Passports more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, what the Passport Agency's average process time for applications was in each month since January 2010. more like this
star this property tabling member constituency Delyn remove filter
star this property tabling member printed
Mr David Hanson more like this
star this property uin 199385 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-08-08more like thismore than 2014-08-08
unstar this property answer text <p> </p><p> </p><p>The following table shows the average passport processing times in days for <br>each week.</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p>The data is not stored in a way that enables us to provide monthly averages.<br><br>We do not hold data on non-straightforward average processing times prior to <br>April 2012.</p><p> </p><p> </p> more like this
star this property answering member constituency Old Bexley and Sidcup more like this
star this property answering member printed James Brokenshire more like this
star this property question first answered
less than 2014-08-08T10:11:46.3678655Zmore like thismore than 2014-08-08T10:11:46.3678655Z
star this property answering member
1530
star this property label Biography information for James Brokenshire more like this
star this property attachment
1
star this property file name Copy of 199385 David Hanson.fin. table.xls more like this
star this property title Passport processing times more like this
star this property previous answer version
342
star this property answering member constituency Old Bexley and Sidcup remove filter
star this property answering member printed James Brokenshire more like this
star this property answering member
1530
star this property label Biography information for James Brokenshire more like this
star this property tabling member
533
unstar this property label Biography information for David Hanson more like this
58344
star this property registered interest false more like this
star this property date less than 2014-06-05more like thismore than 2014-06-05
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Passports more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, what the longest time is for which a passport application has been waiting to be processed from receipt at the passport office to delivery to applicant for (a) new applications and (b) applications for renewal of passport in the period from 1 January 2014 to 31 May 2014. more like this
star this property tabling member constituency Delyn remove filter
star this property tabling member printed
Mr David Hanson more like this
star this property uin 199391 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-09-12more like thismore than 2014-09-12
unstar this property answer text <p /> <p>In the period to which you refer, the longest waiting time for completion of (a) a new application and (b) for a renewal was both 135 days. In the case of <br>the new application, the applicant failed to provide the required supporting documentation with their application. Her Majesty's Passport Office (HMPO)<br>made five separate requests, over the next three months for the documentationto be supplied. The applicant finally supplied the documents over four months after the date of the application. HMPO issued the passport eight days afterreceipt of the documentation. In the case of the renewal, an application was made to renew a child’s passport with a change of name. HMPO wrote to the parent on seven occasions seeking additional information concerning parental responsibility and agreement to the change of name. A court order confirmingthe change of name was forwarded by the applicant over four months afterthe date of application. The passport was issued seven days after receipt of the court order.</p><p />
star this property answering member constituency Lewes more like this
star this property answering member printed Norman Baker more like this
star this property question first answered
less than 2014-09-12T09:25:39.9866018Zmore like thismore than 2014-09-12T09:25:39.9866018Z
star this property answering member
28
star this property label Biography information for Norman Baker more like this
star this property previous answer version
343
star this property answering member constituency Old Bexley and Sidcup remove filter
star this property answering member printed James Brokenshire more like this
star this property answering member
1530
star this property label Biography information for James Brokenshire more like this
star this property tabling member
533
unstar this property label Biography information for David Hanson more like this
61095
star this property registered interest false more like this
star this property date less than 2014-06-10more like thismore than 2014-06-10
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading HM Passport Office more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, when (a) she, (b) Ministers in her Department and (c) the Chief Executive of HM Passport Office (HMPO) last met staff representatives of HMPO. more like this
star this property tabling member constituency Delyn remove filter
star this property tabling member printed
Mr David Hanson more like this
star this property uin 200103 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-06-30more like thismore than 2014-06-30
unstar this property answer text <p> </p><p>The views of staff representatives are communicated to Ministers through the HM <br>Passport Office Chief Executive.<br>The Chief Executive holds regular fora and other meetings with staff at HM <br>Passport Office premises.<br>Events were held in:<br>Durham on 12 February 2014;<br>Liverpool on 14 March;<br>Southport on 30 April;<br>Belfast on 9 May; and<br>Newport on 16 May.<br><br>The Chief Executive also met local Public and Commercial Services union <br>representatives in those offices on those dates.</p><p> </p> more like this
star this property answering member constituency Old Bexley and Sidcup more like this
star this property answering member printed James Brokenshire more like this
star this property question first answered
less than 2014-06-30T15:49:47.2390034Zmore like thismore than 2014-06-30T15:49:47.2390034Z
star this property answering member
1530
star this property label Biography information for James Brokenshire more like this
star this property previous answer version
1304
star this property answering member constituency Old Bexley and Sidcup remove filter
star this property answering member printed James Brokenshire more like this
star this property answering member
1530
star this property label Biography information for James Brokenshire more like this
star this property tabling member
533
unstar this property label Biography information for David Hanson more like this
61098
star this property registered interest false more like this
star this property date less than 2014-06-10more like thismore than 2014-06-10
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading HM Passport Office more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, how many passport examining officers were employed by HM Passport Office in each year since 2010. more like this
star this property tabling member constituency Delyn remove filter
star this property tabling member printed
Mr David Hanson more like this
star this property uin 200158 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-07-22more like thismore than 2014-07-22
unstar this property answer text <p> </p><p> </p><p>The table below shows the number of Her Majesty's Passport Office full-time <br>equivalents working within the passport operational Directorates.<br>The formal record for workforce data is made on the last day of each calendar <br>month. We have therefore provided the data as of 31 March of each year.<br>(a) 2011- 2,586 <br>(b) 2012- 2,216<br>(c) 2013- 2,389<br>(d) 2014-2,593<br><br>Due to the limitations of the HR management system used prior to Dec 2010, it <br>is not possible to provide reliable management information below top level for <br>any periods prior to that date.</p><p> </p><p> </p><p> </p> more like this
star this property answering member constituency Old Bexley and Sidcup more like this
star this property answering member printed James Brokenshire more like this
star this property question first answered
less than 2014-07-22T14:43:47.140975Zmore like thismore than 2014-07-22T14:43:47.140975Z
star this property answering member
1530
star this property label Biography information for James Brokenshire more like this
star this property previous answer version
1305
star this property answering member constituency Old Bexley and Sidcup remove filter
star this property answering member printed James Brokenshire more like this
star this property answering member
1530
star this property label Biography information for James Brokenshire more like this
star this property tabling member
533
unstar this property label Biography information for David Hanson more like this
61099
star this property registered interest false more like this
star this property date less than 2014-06-10more like thismore than 2014-06-10
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading HM Passport Office more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, how much in additional payments has been paid to staff of HM Passport Office of each grade between po1 and 6 in each month of 2014; how many staff of each grade received such payments; and what the total amount of such payments is. more like this
star this property tabling member constituency Delyn remove filter
star this property tabling member printed
Mr David Hanson more like this
star this property uin 200159 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-07-01more like thismore than 2014-07-01
unstar this property answer text <p> </p><p>Her Majesty's Passport Ofice does not hold data on overtime payments in the format <br>requested. However, below is the overtime costs associated with additional work <br>undertaken in each month of 2014.<br><br><br>January - £199,146<br>February - £400,812<br>March - £840,588<br>April - £793,559<br>May - £964,742</p><p> </p> more like this
star this property answering member constituency Old Bexley and Sidcup more like this
star this property answering member printed James Brokenshire more like this
star this property question first answered
less than 2014-07-01T13:35:18.196723Zmore like thismore than 2014-07-01T13:35:18.196723Z
star this property answering member
1530
star this property label Biography information for James Brokenshire more like this
star this property previous answer version
1306
star this property answering member constituency Old Bexley and Sidcup remove filter
star this property answering member printed James Brokenshire more like this
star this property answering member
1530
star this property label Biography information for James Brokenshire more like this
star this property tabling member
533
unstar this property label Biography information for David Hanson more like this