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50212
star this property registered interest false more like this
star this property date less than 2014-05-07more like thismore than 2014-05-07
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Jobcentre Plus: Training remove filter
unstar this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what training is provided on disability awareness to staff in Jobcentre Plus offices as part of the public sector equality duty; and what steps are being taken to ensure that awareness by staff of obligations under the duty is improving. more like this
star this property tabling member printed
Baroness Thomas of Winchester more like this
unstar this property uin HL6930 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer remove maximum value filtermore like thismore than 2014-05-14
star this property answer text <p /> <p /> <p>DWP, in partnership with Civil Service Learning, provides a wide range of diversity and disability learning opportunities for staff.</p><p> </p><p>The ‘Equality and Diversity Essentials' package provides an overview of the Equality Act 2010, the Public Sector Equality Duty and covers disability for customers and employees. The learning is targeted at all new employees as part of induction and as a refresher for other staff.</p><p> </p><p>DWP offers a follow up ‘Disability Awareness' course. This aims to build the confidence of managers to give effective support to disabled employees.</p><p> </p><p>DWP customer facing staff are trained in the skills required to support a range of claimants and to respect their individual needs. This approach ensures they are skilled to deal with a diverse set of circumstances, whilst treating everyone as individuals. Jobcentre Advisers, in particular, have access to a comprehensive training programme which focuses on raising awareness of the individual's personal circumstances, including disabilities, and also recognises that those circumstances can affect individuals in different ways.</p><p> </p><p>The Department regularly participates in external benchmarking activity to measure and improve performance for disabled staff, customers and service users. 2013 results showed a significant improvement in performance from 2012.</p>
star this property answering member printed Lord Freud more like this
star this property question first answered
less than 2014-05-14T12:00:00.00Zmore like thisremove minimum value filter
unstar this property answering member
3893
star this property label Biography information for Lord Freud more like this
star this property tabling member
3785
star this property label Biography information for Baroness Thomas of Winchester more like this