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47114

	human indexable
	published
	registered interest
	answer date	09/04/2014
	date	04/04/2014
	date tabled	04/04/2014
	ddp created	04/04/2014 16:41:41
	ddp modified	07/02/2015 03:30:53
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	house id	1
	identifier	195404
	legislature	25259 pref label House of Commons
	parliament number	55
	question first answered	09/04/2014 12:00:00
	question text	To ask the Secretary of State for Work and Pensions, what assessment he has made of the extent of the availability of free telephones in jobcentres for jobseekers to contact officials within his Department.
	session	2013/14
	session number	3
	tabling member constituency	Walsall South
	tabling member printed	Valerie Vaz
	title	House of Commons Tabled Parliamentary Question 2013/14 195404
	type	WrittenParliamentaryQuestion
	uin	195404
	version	1
	written parliamentary question type	NamedDay
	answer	answer is ministerial correction answer text <p /> <p /> <p>Jobcentres provide face to face support for claimants. There is also controlled access to telephones for claimants who need to contact officials in this department over the phone.</p> question first answered 09/04/2014 12:00:00
	creator	4076 label Biography information for Valerie Vaz
	publisher	25259 pref label House of Commons
	tabling member	4076 label Biography information for Valerie Vaz

63000

	human indexable
	published
	registered interest
	answer date	24/06/2014
	date	19/06/2014
	date tabled	19/06/2014
	ddp created	19/06/2014 19:21:49
	ddp modified	07/02/2015 10:29:33
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Telephone Services
	house id	1
	identifier	201440
	legislature	25259 pref label House of Commons
	parliament number	55
	question first answered	01/07/2014 14:11:42
	question text	To ask the Secretary of State for Work and Pensions, how many telephone lines with the prefix (a) 0845, (b) 0844 and (c) 0843 his Department (i) operates and (ii) sponsors; how many calls each such number has received in the last 12 months; and whether alternative numbers charged at BT local rates are available in each such case.
	session	2014/15
	session number	4
	tabling member constituency	Walsall South
	tabling member printed	Valerie Vaz
	title	House of Commons Tabled Parliamentary Question 2014/15 201440
	type	WrittenParliamentaryQuestion
	uin	201440
	version	1
	written parliamentary question type	NamedDay
	answer	answer is ministerial correction answer text <p> </p><p> </p><p>(a) Number of customer helplines with a prefix of 0845 is 139</p><p>(b) The Department does not operate any 0844 numbers</p><p>(c) The Department does not operate any 0843 numbers</p><p> </p><p>Data sources and metric definitions will be placed in the library.</p><p> </p><p>All numbers currently owned by Network Services relate to calls either managed entirely within the Department or split between DWP and outsourcing partners. If the Department sponsors any numbers on behalf of third parties data is not included within Network Services reporting.</p><p> </p><p>During 2014 DWP are introducing 0345 numbers to run alongside existing 0845 numbers to provide a choice for the caller based on the arrangement they have with their telephony provider. Using 0345 numbers allows DWP to use the same last 7 digits as its 0845 range.</p><p> </p><p>Charges for calls to 0345/0845 numbers vary and depend on the person's contract with their provider. When charges apply the costs are shown on the following web page for the Gov.uk site (<a href="http://www.gov.uk/call-charges" target="_blank">www.gov.uk/call-charges</a>)</p><p> </p><p>If a customer raises concerns over the cost of a call we will offer to call them back from our enquiry lines. The Department also provides controlled access to telephones for claimants who require one in support of their jobsearch or benefit enquiry.</p><p> </p><p>The department does not operate any prefixes that begin with 0844 or 0843 therefore no alternative numbers are available.</p><p> </p><p> </p> question first answered 01/07/2014 14:11:42
	creator	4076 label Biography information for Valerie Vaz
	publisher	25259 pref label House of Commons
	tabling member	4076 label Biography information for Valerie Vaz

89863

	human indexable
	published
	registered interest
	answer date	02/09/2014
	date	29/08/2014
	date tabled	29/08/2014
	ddp created	29/08/2014 17:43:49
	ddp modified	07/02/2015 20:33:03
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Telephone Services
	house id	1
	identifier	207288
	legislature	25259 pref label House of Commons
	parliament number	55
	question first answered	03/09/2014 15:53:09
	question text	To ask the Secretary of State for Work and Pensions, under what timetable his Department plans to phase out use of telephone lines with the prefix (a) 0845, 0844 and 0843 in accordance with the Cabinet Office guidance on customer service lines published in December 2013 and (b) 03 and 08, where 03 is the primary number under a dual numbering system.
	session	2014/15
	session number	4
	tabling member constituency	Walsall South
	tabling member printed	Valerie Vaz
	title	House of Commons Tabled Parliamentary Question 2014/15 207288
	type	WrittenParliamentaryQuestion
	uin	207288
	version	1
	written parliamentary question type	Ordinary
	answer	answer is ministerial correction answer text <p /> <p>DWP has committed to introduce 0345 numbers and this started on major helplines in March 2014. The Department does not operate any prefixes that begin with 0844 or 0843.</p><p>For its enquiry helplines, the Department will begin adding the choice of 0345 numbers to their 0845 helplines where its customers call for other reasons, and these are calls that typically take less time to resolve.</p><p>OFCOM proposals for implementing change to 08 numbers are due to be implemented in June 2015. The changes result in improved charge transparency for some non geographic numbers including 0845. DWP will monitor the impact these changes have on 08 charges.</p> question first answered 03/09/2014 15:53:09
	creator	4076 label Biography information for Valerie Vaz
	publisher	25259 pref label House of Commons
	tabling member	4076 label Biography information for Valerie Vaz

89888

	human indexable
	published
	registered interest
	answer date	01/09/2014
	date	26/08/2014
	date tabled	26/08/2014
	ddp created	01/09/2014 15:00:07
	ddp modified	07/02/2015 20:35:19
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Vacancies: Internet
	house id	1
	identifier	905114
	legislature	25259 pref label House of Commons
	parliament number	55
	question first answered	01/09/2014 16:43:22
	question text	To ask the Secretary of State for Work and Pensions, what recent assessment he has made of the performance of his Department's Universal Jobmatch website.
	session	2014/15
	session number	4
	tabling member constituency	Walsall South
	tabling member printed	Valerie Vaz
	title	House of Commons Tabled Parliamentary Question 2014/15 905114
	type	WrittenParliamentaryQuestion
	uin	905114
	version	1
	written parliamentary question type	NamedDay
	answer	answer is ministerial correction answer text <p /> <p /> <p>Recent assessments of Univeral Jobmatch confirms that the service continues to play an important role in the way jobseekers look for work. This is endorsed by the National Audit Office’s recent informal review. This concluded they were satisfied with the on going approach to ensuring Universal Jobmatch continues to remain accessible and dynamic for jobseekers.</p><p> </p><p>Universal Jobmatch has already helped many jobseekers find the jobs they want through the millions of vacancies posted since 2012, and delivers a successful transformation in the way benefit claimants look for work.</p> question first answered 01/09/2014 16:43:22
	creator	4076 label Biography information for Valerie Vaz
	publisher	25259 pref label House of Commons
	tabling member	4076 label Biography information for Valerie Vaz

45137

	human indexable
	published
	registered interest
	answer date	31/03/2014
	date	25/03/2014
	date tabled	25/03/2014
	ddp created	25/03/2014 22:52:17
	ddp modified	07/02/2015 03:03:11
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	house id	1
	identifier	193589
	legislature	25259 pref label House of Commons
	parliament number	55
	question first answered	31/03/2014 12:00:00
	question text	To ask the Secretary of State for Work and Pensions, how many personal independence payment applications have been processed in each month since April 2013.
	session	2013/14
	session number	3
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Tom Greatrex
	title	House of Commons Tabled Parliamentary Question 2013/14 193589
	type	WrittenParliamentaryQuestion
	uin	193589
	version	1
	written parliamentary question type	NamedDay
	answer	answer is ministerial correction answer text <p /> <p /> <p>Personal Independence Payment started from April 2013 and although limited data has started to feed through, we need to wait until the Department has quality assured, meaningful figures for publication. The Department is working to guidelines set by the UK Statistics Authority to ensure we are able to publish statistics that meet high quality standards at the earliest opportunity. We intend to publish official statistics on personal independence payment from spring 2014.</p><p> </p><p>An ad-hoc release of PIP information was published on Tuesday 11 February 2014. www.gov.uk/government/uploads/system/uploads/attachment_data/file/277986/adHoc-pip-statistics-feb14.pdf</p> question first answered 31/03/2014 12:00:00
	creator	4047 label Biography information for Tom Greatrex
	publisher	25259 pref label House of Commons
	tabling member	4047 label Biography information for Tom Greatrex

45138

	human indexable
	published
	registered interest
	answer date	31/03/2014
	date	25/03/2014
	date tabled	25/03/2014
	ddp created	25/03/2014 22:52:17
	ddp modified	07/02/2015 03:03:18
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	house id	1
	identifier	193590
	legislature	25259 pref label House of Commons
	parliament number	55
	question first answered	31/03/2014 12:00:00
	question text	To ask the Secretary of State for Work and Pensions, how many people in receipt of jobseeker's allowance were sanctioned for failing to complete their job search evidence form on 25 December 2013.
	session	2013/14
	session number	3
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Tom Greatrex
	title	House of Commons Tabled Parliamentary Question 2013/14 193590
	type	WrittenParliamentaryQuestion
	uin	193590
	version	1
	written parliamentary question type	NamedDay
	answer	answer is ministerial correction answer text <p>Claimants are expected to do all that is reasonable within full time working hours in any week to look for work and this is not restricted to specific days.</p><p> </p><p>Claimants with sincerely held religious beliefs can restrict their availability during religious festivals and holidays.</p> question first answered 31/03/2014 12:00:00
	creator	4047 label Biography information for Tom Greatrex
	publisher	25259 pref label House of Commons
	tabling member	4047 label Biography information for Tom Greatrex

46968

	human indexable
	published
	registered interest
	answer date	08/04/2014
	date	03/04/2014
	date tabled	03/04/2014
	ddp created	03/04/2014 19:51:04
	ddp modified	07/02/2015 03:29:10
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	house id	1
	identifier	195208
	legislature	25259 pref label House of Commons
	parliament number	55
	question first answered	08/04/2014 12:00:00
	question text	To ask the Secretary of State for Work and Pensions, how many people in receipt of jobseeker's allowance were sanctioned for failing to complete their job search evidence form for the week of 25 December 2013 to 1 January 2014.
	session	2013/14
	session number	3
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Tom Greatrex
	title	House of Commons Tabled Parliamentary Question 2013/14 195208
	type	WrittenParliamentaryQuestion
	uin	195208
	version	1
	written parliamentary question type	NamedDay
	answer	answer is ministerial correction answer text <p>Published data on sanctions is currently available up to 30th September 2013, with the next scheduled release in May 2014.</p><p> </p><p>Claimants are expected to do all that is reasonable within full time working hours in any week to look for work and this is not restricted to specific days.</p><p> </p> question first answered 08/04/2014 12:00:00
	creator	4047 label Biography information for Tom Greatrex
	publisher	25259 pref label House of Commons
	tabling member	4047 label Biography information for Tom Greatrex

64450

	human indexable
	published
	registered interest
	answer date	30/06/2014
	date	26/06/2014
	date tabled	26/06/2014
	ddp created	26/06/2014 20:32:05
	ddp modified	07/02/2015 12:34:03
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Energy
	house id	1
	identifier	202711
	legislature	25259 pref label House of Commons
	parliament number	55
	question first answered	02/07/2014 14:19:20
	question text	To ask the Secretary of State for Work and Pensions, what estimate he has made of his Department's consumption in kWh of (a) gas and (b) electricity in each month since June 2010; and what the cost of such consumption has been in each such month.
	session	2014/15
	session number	4
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Tom Greatrex
	title	House of Commons Tabled Parliamentary Question 2014/15 202711
	type	WrittenParliamentaryQuestion
	uin	202711
	version	1
	written parliamentary question type	Ordinary
	answer	answer is ministerial correction answer text <p /> <p /> <p>The actual consumption and cost for gas and electricity, as requested, has been provided on an annex and will be available in the library.</p><p><strong> </strong></p><p><strong> </strong></p> question first answered 02/07/2014 14:19:20
	creator	4047 label Biography information for Tom Greatrex
	publisher	25259 pref label House of Commons
	tabling member	4047 label Biography information for Tom Greatrex

77755

	human indexable
	published
	registered interest
	answer date	16/07/2014
	date	14/07/2014
	date tabled	14/07/2014
	ddp created	14/07/2014 21:31:28
	ddp modified	07/02/2015 17:15:12
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	identifier	205674
	legislature	25259 pref label House of Commons
	parliament number	55
	question first answered	21/07/2014 15:21:33
	question text	To ask the Secretary of State for Work and Pensions, how many claimants of personal independence payments have received payments in arrears following a suspension totalling (a) £0-1,000, (b) £1,000-£2,000, (c) £2,000-£3,000, (d) £3,000-£4,000 and (e) more than £4,000 in each month since October 2013.
	session	2014/15
	session number	4
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Tom Greatrex
	title	House of Commons Tabled Parliamentary Question 2014/15 205674
	type	WrittenParliamentaryQuestion
	uin	205674
	version	2
	written parliamentary question type	Ordinary
	answer	answer is ministerial correction answer text <p /> <p /> <p>The information you have requested is not held by the Department.</p> question first answered 21/07/2014 15:21:33
	creator	4047 label Biography information for Tom Greatrex
	publisher	25259 pref label House of Commons
	tabling member	4047 label Biography information for Tom Greatrex

77756

	human indexable
	published
	registered interest
	answer date	16/07/2014
	date	14/07/2014
	date tabled	14/07/2014
	ddp created	14/07/2014 21:31:28
	ddp modified	07/02/2015 17:15:21
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Disability Living Allowance
	house id	1
	identifier	205675
	legislature	25259 pref label House of Commons
	parliament number	55
	question first answered	21/07/2014 15:18:14
	question text	To ask the Secretary of State for Work and Pensions, how many claimants of disability living allowance (DLA) have failed to make a claim for personal independence payment within the 28-day claim period notice after receiving a letter from his Department in each month since October 2013; and how many such claimants also failed to register a claim during the subsequent 28-day extension period during which their DLA payments were suspended.
	session	2014/15
	session number	4
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Tom Greatrex
	title	House of Commons Tabled Parliamentary Question 2014/15 205675
	type	WrittenParliamentaryQuestion
	uin	205675
	version	1
	written parliamentary question type	Ordinary
	answer	answer is ministerial correction answer text <p /> <p /> <p>The information you have requested is not available.</p> question first answered 21/07/2014 15:18:14
	creator	4047 label Biography information for Tom Greatrex
	publisher	25259 pref label House of Commons
	tabling member	4047 label Biography information for Tom Greatrex