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1133684
star this property registered interest false more like this
unstar this property date less than 2019-06-20more like thismore than 2019-06-20
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Children: Maintenance more like this
star this property house id 1 more like this
star this property legislature
25259
unstar this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how much money has been collected through the (a) four and (b) 20 per cent charge under the Child Maintenance Service’s Collect and Pay system in each quarter of the last three years. more like this
star this property tabling member constituency Motherwell and Wishaw more like this
star this property tabling member printed
Marion Fellows more like this
unstar this property uin 267320 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-06-25more like thismore than 2019-06-25
star this property answer text <p>‘PP Collection Charges’ are Paying Parent Collection Charges. They are set at a rate of 20%, which is added to the Child Maintenance a Receiving Parent is due to be paid, and collected once a payment is received from the Paying Parent.</p><p> </p><p>‘RP Collection Charges are Receiving Parent Collection Charges. They are set at a rate of 4%, which is deducted from the amount of money paid by a Paying Parent before CMG send the payment onto the Receiving Parent.</p><p> </p><p>These are the 3 most recent years we are able to report on. The 2018/19 CMS Annual Report and Accounts haven’t been audited yet so we are unable to include these figures.</p><p><strong> </strong></p><table><tbody><tr><td><p> </p></td><td><p> </p></td><td><p><strong>2017-18</strong></p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p> </p></td><td><p> </p></td><td><p><strong>Q1</strong></p></td><td><p><strong>Q2</strong></p></td><td><p><strong>Q3</strong></p></td><td><p><strong>Q4</strong></p></td><td><p><strong>Total</strong></p></td></tr><tr><td><p>PP Collection Charge</p></td><td><p>20%</p></td><td><p>3,442,499</p></td><td><p>3,950,790</p></td><td><p>4,354,306</p></td><td><p>5,130,117</p></td><td><p><strong>16,877,712</strong></p></td></tr><tr><td><p>RP Collection Charge</p></td><td><p>4%</p></td><td><p>662,253</p></td><td><p>758,110</p></td><td><p>831,407</p></td><td><p>988,763</p></td><td><p><strong>3,240,532</strong></p></td></tr><tr><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p> </p></td><td><p> </p></td><td><p><strong>2016-17</strong></p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p> </p></td><td><p> </p></td><td><p><strong>Q1</strong></p></td><td><p><strong>Q2</strong></p></td><td><p><strong>Q3</strong></p></td><td><p><strong>Q4</strong></p></td><td><p><strong>Total</strong></p></td></tr><tr><td><p>PP Collection Charge</p></td><td><p>20%</p></td><td><p>2,139,708</p></td><td><p>2,433,748</p></td><td><p>2,756,592</p></td><td><p>3,163,725</p></td><td><p><strong>10,493,773</strong></p></td></tr><tr><td><p>RP Collection Charge</p></td><td><p>4%</p></td><td><p>414,140</p></td><td><p>471,370</p></td><td><p>532,039</p></td><td><p>608,169</p></td><td><p><strong>2,025,718</strong></p></td></tr><tr><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p> </p></td><td><p> </p></td><td><p><strong>2015-16</strong></p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p> </p></td><td><p> </p></td><td><p><strong>Q1</strong></p></td><td><p><strong>Q2</strong></p></td><td><p><strong>Q3</strong></p></td><td><p><strong>Q4</strong></p></td><td><p><strong>Total</strong></p></td></tr><tr><td><p>PP Collection Charge</p></td><td><p>20%</p></td><td><p>1,020,053</p></td><td><p>1,245,433</p></td><td><p>1,528,716</p></td><td><p>1,779,062</p></td><td><p><strong>5,573,264</strong></p></td></tr><tr><td><p>RP Collection Charge</p></td><td><p>4%</p></td><td><p>200,423</p></td><td><p>243,329</p></td><td><p>296,804</p></td><td><p>345,797</p></td><td><p><strong>1,086,353</strong></p></td></tr></tbody></table><p> </p>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-06-25T16:34:55.963Zmore like thismore than 2019-06-25T16:34:55.963Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
4440
unstar this property label Biography information for Marion Fellows more like this
1132410
star this property registered interest false more like this
unstar this property date less than 2019-06-17more like thismore than 2019-06-17
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Telephone Services more like this
star this property house id 1 more like this
star this property legislature
25259
unstar this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether there is a freephone number that universal credit claimants can use when attempting to make phone contact with her Department from abroad. more like this
star this property tabling member constituency Brighton, Kemptown more like this
star this property tabling member printed
Lloyd Russell-Moyle more like this
unstar this property uin 265570 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-06-25more like thismore than 2019-06-25
star this property answer text <p>You can dial all of the 0800 numbers from abroad using the 0044 prefix. If a claimant does find themselves needing to dial an 0800 number from abroad, then they may incur charges at the standard international rate. This cost will vary depending on where they are calling from.</p><p><strong> </strong></p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-06-25T12:30:10.323Zmore like thismore than 2019-06-25T12:30:10.323Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
4615
unstar this property label Biography information for Lloyd Russell-Moyle more like this
1127563
star this property registered interest false more like this
unstar this property date less than 2019-05-20more like thismore than 2019-05-20
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: West Midlands more like this
star this property house id 1 more like this
star this property legislature
25259
unstar this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment she has made of the correlation between increasing food bank dependence in the West Midlands and the roll-out of universal credit. more like this
star this property tabling member constituency Birmingham, Ladywood more like this
star this property tabling member printed
Shabana Mahmood more like this
unstar this property uin 256281 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-05-29more like thismore than 2019-05-29
star this property answer text <p>Whilst we have always said that there are many reasons people use Food Banks and that their growth cannot be linked to a single cause, we have long acknowledged that there were issues with the early roll out of UC. We have listened to feedback on how we can support our claimants and acted quickly, making improvements such as extending advances, removing waiting days, and introducing housing benefit run on. These changes are giving support to vulnerable people who need it most, whilst at the same time helping people get into work faster.</p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-05-29T12:29:08.953Zmore like thismore than 2019-05-29T12:29:08.953Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
3914
unstar this property label Biography information for Shabana Mahmood more like this
1129886
star this property registered interest false more like this
unstar this property date less than 2019-06-04more like thismore than 2019-06-04
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Debt Collection more like this
star this property house id 1 more like this
star this property legislature
25259
unstar this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether her Department engages enforcement agents. more like this
star this property tabling member constituency Wolverhampton North East more like this
star this property tabling member printed
Emma Reynolds more like this
unstar this property uin 259978 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-06-10more like thismore than 2019-06-10
star this property answer text <p>Where a claimant is no longer in receipt of benefit, and all other recovery options have been exhausted, the Department for Work and Pensions may refer a debt to a Private Sector Debt Collection Agency.</p><p> </p><p>In March 2015, Indesser, was appointed as the provider of cross-government debt services under a joint-venture with the Cabinet Office.</p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-06-10T11:07:17.83Zmore like thismore than 2019-06-10T11:07:17.83Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
4077
unstar this property label Biography information for Emma Reynolds more like this
1126598
star this property registered interest false more like this
unstar this property date less than 2019-05-14more like thismore than 2019-05-14
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Independent Case Examiner: Complaints more like this
star this property house id 1 more like this
star this property legislature
25259
unstar this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the average time taken to reach a determination on a complaint escalated to the Independent Case Examiner was in 2018-19. more like this
star this property tabling member constituency Westminster North more like this
star this property tabling member printed
Ms Karen Buck more like this
unstar this property uin 254097 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-05-20more like thismore than 2019-05-20
star this property answer text <p>When the Independent Case Examiner’s Office accept a complaint for investigation, attempts will initially be made to agree a solution between the complainant and the relevant business area, without having to request evidence to inform an investigation – this is known as “resolution”. If it’s not possible to resolve the complaint, the evidence will be requested and the case will await allocation to an Investigation Case Manager (ICM). Cases are dealt with by dedicated teams and are usually brought into investigation in strict date order.</p><p> </p><p>The table below provides information on the average time taken to reach a determination on a complaint escalated to the Independent Case Examiner during the 2018/19 reporting year:</p><p> </p><table><tbody><tr><td><p>In those cases that were resolved</p></td><td><p>7 weeks - from the point the complaint was accepted for investigation</p></td></tr><tr><td><p>In those cases that were investigated</p></td><td><p>21 weeks - from the point the case was allocated to an investigation case manager</p></td></tr><tr><td><p>End to end average clearance time for all cases</p></td><td><p>65 weeks - from the point at which the complaint was accepted for examination (this includes the time complaints wait to be brought into investigation)</p></td></tr></tbody></table>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-05-20T16:12:44.24Zmore like thismore than 2019-05-20T16:12:44.24Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
199
unstar this property label Biography information for Ms Karen Buck more like this
1138414
star this property registered interest false more like this
unstar this property date remove maximum value filtermore like thismore than 2019-07-11
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Independent Case Examiner more like this
star this property house id 1 more like this
star this property legislature
25259
unstar this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many complaints to the Independent Complaints Commissioner are (a) allocated to a caseworker and (b) awaiting allocation to a caseworker as at 11 July 2019. more like this
star this property tabling member constituency East Ham more like this
star this property tabling member printed
Stephen Timms more like this
unstar this property uin 276137 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-07-16more like thismore than 2019-07-16
star this property answer text <p>When the Independent Case Examiner’s (ICE) office accepts a complaint for investigation, it will initially attempt to broker a solution between the complainant and the relevant business area or supplier, without having to request evidence to inform an investigation – this is known as “resolution”. If it’s not possible to resolve the complaint, the evidence will be requested and the case will await allocation to an Investigation Case Manager (ICM). The majority of complaints that are referred to ICE are complex and require a full investigation.</p><p> </p><p>Complaint investigations are dealt with by dedicated teams and complaints are usually brought into investigation in strict date order. The time complaints wait to be allocated for investigation varies depending on the volume and complexity of cases on hand and the available investigative resource. Productivity within the ICE Office increased during the 2018-19 reporting year, with the Office clearing 1,246 complaints, compared to 955 during the 2017-18 reporting year.</p><p> </p><p>As at 11 July 2019, there were 488 complaints under investigation (allocated to an ICM), and 1,377 complaints were awaiting allocation to an ICM.</p>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-07-16T13:47:47.553Zmore like thismore than 2019-07-16T13:47:47.553Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
163
unstar this property label Biography information for Stephen Timms more like this
1109445
star this property registered interest false more like this
unstar this property date less than 2019-04-03more like thismore than 2019-04-03
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Children: Maintenance more like this
star this property house id 1 more like this
star this property legislature
25259
unstar this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, for what reason the child maintenance service uses a person's gross income and not take home pay when making maintenance calculations. more like this
star this property tabling member constituency Motherwell and Wishaw more like this
star this property tabling member printed
Marion Fellows more like this
unstar this property uin 240588 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-04-08more like thismore than 2019-04-08
star this property answer text <p>When the Child Maintenance Service makes a calculation it is based initially on gross income information received directly from HM Revenue and Customs. Taking information directly from HMRC allows us to capture a wide range of income types received by paying parents. Basing the assessment on gross income data has enabled the Child Maintenance Service to significantly speed up the set-up of new cases which can be key to securing regular payments.</p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-04-08T12:55:59.61Zmore like thismore than 2019-04-08T12:55:59.61Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
4440
unstar this property label Biography information for Marion Fellows more like this
1122422
star this property registered interest false more like this
unstar this property date less than 2019-04-23more like thismore than 2019-04-23
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Children: Maintenance more like this
star this property house id 1 more like this
star this property legislature
25259
unstar this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what investigatory powers are available to officials in her Department to calculate the (a) income of a parent due to pay child maintenance, (b) amount a parent is able to pay; and what criteria her Department uses to authorise those powers. more like this
star this property tabling member constituency Birkenhead more like this
star this property tabling member printed
Frank Field more like this
unstar this property uin 246453 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-04-29more like thismore than 2019-04-29
star this property answer text <p>When the Child Maintenance Service (CMS) makes a calculation it is based initially on income information received directly from HM Revenue and Customs (HMRC). Having access to HMRC income information allows the Child Maintenance Service to capture a much wider range of income types received by paying parents. In addition to a parent’s gross annual income, we can capture income derived from property, savings and investments (including dividends) and other miscellaneous income. This is unearned income can be included in the calculation if a request is made to vary the calculation. In December 2018 we introduced new powers which also enable us to target complex earners via a calculation of notional income based on their assets.</p><p> </p><p>Cases involving complex income or suspected fraudulent behaviour can be looked into by the Financial Investigation Unit (FIU). This specialist team can request information from a range of financial institutions to check the accuracy of information the Child Maintenance Service is given. The financial institutions are legally bound to supply the information. When an investigation finds evidence of criminality, the FIU will seek to prosecute or forward to HMRC for fraud action.</p>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-04-29T12:09:12.773Zmore like thismore than 2019-04-29T12:09:12.773Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
478
unstar this property label Biography information for Frank Field more like this
1126011
star this property registered interest false more like this
unstar this property date less than 2019-05-13more like thismore than 2019-05-13
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Domestic Abuse more like this
star this property house id 1 more like this
star this property legislature
25259
unstar this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 25 January 2019 to Question 212664 on Universal Credit: Domestic Violence, what recent discussions her Department has had with the Scottish Government on the implementation of separate universal credit payments by default; and if she will make a statement. more like this
star this property tabling member constituency Midlothian more like this
star this property tabling member printed
Danielle Rowley more like this
unstar this property uin 253698 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-05-16more like thismore than 2019-05-16
star this property answer text <p>When an individual suffering from domestic abuse requests a split payment, we will make split payments available to them.</p><p> </p><p>Whilst DWP is not intending to introduce split payments by default, as a department we respond positively to requests for split payments, and can take other actions to support those experiencing abuse, such as making a managed payment of rent direct to landlords. We also ensure that claimants who disclose domestic abuse are signposted to specialist organisations for support. All work coaches undergo mandatory training regarding how to support vulnerable claimants, including recognising the signs of domestic abuse.</p><p> </p><p>We will continue to work closely with the Scottish Government to establish the practicalities of delivering split payments in Scotland.</p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-05-16T13:42:04.52Zmore like thismore than 2019-05-16T13:42:04.52Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
4628
unstar this property label Biography information for Danielle Rowley more like this
1123955
star this property registered interest false more like this
unstar this property date less than 2019-04-30more like thismore than 2019-04-30
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
unstar this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if she will bring forward legislative proposals to ensure that the universal credit childcare support offer does not require parents to (a) pay childcare costs upfront and (b) provide receipts. more like this
star this property tabling member constituency Birmingham, Selly Oak more like this
star this property tabling member printed
Steve McCabe more like this
unstar this property uin 249201 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-05-07more like thismore than 2019-05-07
star this property answer text <p>We recognise the difficulty that some claimants might have in paying upfront childcare costs. Where the initial month’s childcare costs may prevent a claimant from starting work, Jobcentres will use the Flexible Support Fund to help claimants in the first instance. This is a non-repayable award, which can be used to meet the upfront childcare costs to help support a claimant into work.</p><p> </p><p>For claimants who are in work and need help with upfront childcare costs, budgeting advances are available that can be used to cover the cost of paying upfront childcare costs or a deposit.</p><p> </p><p>The payment of Universal Credit Childcare costs is based on monthly reporting by the claimant of the actual childcare costs the household incurs. Claimants are required to provide a receipt of the eligible costs they have paid and these are then reimbursed within their Universal Credit award. Such monthly reporting ensures accuracy whilst reducing the levels of error and the possibility of overpayments.</p>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-05-07T12:59:41.907Zmore like thismore than 2019-05-07T12:59:41.907Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
298
unstar this property label Biography information for Steve McCabe more like this