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1675026

	registered interest
	date	04/12/2023
	answering body	Department for Energy Security and Net Zero
	answering dept id	215
	answering dept short name	Energy Security and Net Zero
	answering dept sort name	Energy Security and Net Zero
	hansard heading	Energy: Meters
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what steps they are taking to mitigate financial burdens to households which arise from malfunctioning smart meters leading to an inaccurate energy bill.
	tabling member printed	Lord Taylor of Warwick
	uin	HL846
	answer	answer is ministerial correction date of answer 08/12/2023 answer text <p>Energy suppliers are obligated under licence conditions to ensure their customers’ smart meters continue to function. Ofgem is responsible for regulating energy suppliers against their obligations. The Department is actively working with suppliers to increase the number operating in smart mode.</p><p> </p><p>Around 92% of smart meters are operating as they should. Smart meters not operating in smart mode will continue to record consumption accurately like a traditional meter, with meter readings taken manually to ensure billing on the basis of actual energy use.</p><p> </p><p>Government encourages any consumer experiencing a loss of smart services to speak to their supplier for further advice and remedy.</p> answering member printed Lord Callanan question first answered 08/12/2023 09:48:34 answering member 4336 label Biography information for Lord Callanan
	tabling member	1796 label Biography information for Lord Taylor of Warwick

1662658

	registered interest
	date	02/10/2023
	answering body	Department for Energy Security and Net Zero
	answering dept id	215
	answering dept short name	Energy Security and Net Zero
	answering dept sort name	Energy Security and Net Zero
	hansard heading	Energy: Meters
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what assessment they have made of cases of energy supply companies using (1) coercive techniques, and (2) untrue statements, to try to compel customers to install smart meters.
	tabling member printed	Lord Truscott
	uin	HL10483
	answer	answer is ministerial correction date of answer 16/10/2023 answer text <p>Energy suppliers must treat customers fairly in line with their Standards of Conduct licence obligations, behave in a fair, honest, appropriate, and professional manner to ensure that consumers receive the right information to make decisions about their energy supply and have a positive experience when dealing with their supplier.</p><p> </p><p>The Government expects energy suppliers to fulfil their regulatory obligations. Ofgem is responsible for regulating energy suppliers against their obligations.</p> answering member printed Lord Callanan question first answered 16/10/2023 14:54:44 answering member 4336 label Biography information for Lord Callanan
	tabling member	3682 label Biography information for Lord Truscott

1588995

	registered interest
	date	23/02/2023
	answering body	Department for Energy Security and Net Zero
	answering dept id	215
	answering dept short name	Energy Security and Net Zero
	answering dept sort name	Energy Security and Net Zero
	hansard heading	Energy: Meters
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what proportion of eligible households on prepayment meters in (1) Leicester, and (2) Leicestershire, have redeemed their Energy Bills Support Scheme vouchers.
	tabling member printed	The Lord Bishop of Leicester
	uin	HL5841
	answer	answer is ministerial correction date of answer 09/03/2023 answer text <p>The Energy Bills Support Scheme (EBSS) for Great Britain publishes transparency data on gov.uk. These show that across October, November and December 2022, 71% of issued vouchers were redeemed in Leicester Local Authority (LA), and 76% in the LAs comprising the rest of Leicestershire. Full breakdown in the table below.</p><p> </p><table><tbody><tr><td><p><strong>Local authority</strong></p></td><td><p><strong>October, November and December 2022 number of vouchers issued</strong></p></td><td><p> </p></td><td><p><strong>October, November and December 2022 number of vouchers redeemed</strong></p></td><td><p><strong>% Vouchers Redeemed</strong></p></td><td><p> </p></td></tr><tr><td><p><strong>Leicester</strong></p></td><td><p><strong>38,220</strong></p></td><td><p> </p></td><td><p><strong>27,040</strong></p></td><td><p><strong>71%</strong></p></td><td><p> </p></td></tr><tr><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Blaby</p></td><td><p>3,360</p></td><td><p> </p></td><td><p>2,620</p></td><td><p>78%</p></td><td><p> </p></td></tr><tr><td><p>Charnwood</p></td><td><p>7,280</p></td><td><p> </p></td><td><p>5,410</p></td><td><p>74%</p></td><td><p> </p></td></tr><tr><td><p>Harborough</p></td><td><p>2,380</p></td><td><p> </p></td><td><p>1,730</p></td><td><p>73%</p></td><td><p> </p></td></tr><tr><td><p>Hinckley and Bosworth</p></td><td><p>4,620</p></td><td><p> </p></td><td><p>3,560</p></td><td><p>77%</p></td><td><p> </p></td></tr><tr><td><p>Melton</p></td><td><p>2,430</p></td><td><p> </p></td><td><p>1,830</p></td><td><p>75%</p></td><td><p> </p></td></tr><tr><td><p>North West Leicestershire</p></td><td><p>5,690</p></td><td><p> </p></td><td><p>4,400</p></td><td><p>77%</p></td><td><p> </p></td></tr><tr><td><p>Oadby and Wigston</p></td><td><p>2,270</p></td><td><p> </p></td><td><p>1,690</p></td><td><p>74%</p></td><td><p> </p></td></tr><tr><td><p><strong>Leicestershire (excluding Leicester)</strong></p></td><td><p><strong>28,030</strong></p></td><td><p> </p></td><td><p><strong>21,240</strong></p></td><td><p><strong>76%</strong></p></td><td><p> </p></td></tr></tbody></table> answering member printed Lord Callanan question first answered 09/03/2023 16:10:03 answering member 4336 label Biography information for Lord Callanan
	tabling member	4947 label Biography information for The Lord Bishop of Leicester

1584742

	registered interest
	date	06/02/2023
	answering body	Department for Energy Security and Net Zero
	answering dept id	215
	answering dept short name	Energy Security and Net Zero
	answering dept sort name	Energy Security and Net Zero
	hansard heading	Energy: Meters
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what discussions they had with Ofgem regarding their proposal to all energy companies to suspend the forced installation of prepayment meters.
	tabling member printed	Lord Taylor of Warwick
	uin	HL5476
	answer	answer is ministerial correction date of answer 20/02/2023 answer text <p>Ofgem has asked all domestic energy suppliers to take immediate action and not install prepayment meters under warrant until they have provided assurances that they are in compliance with all relevant regulations and obligations.</p><p> </p><p>Ministers and officials have regular discussion with Ofgem on matters related to the energy retail market, including prepayment meters. My Rt. Hon. Friend the Secretary of State for Energy Security and Net Zero has written twice to Ofgem in the last 2 weeks, welcoming Ofgem’s focus on this issue and setting out expectations on the action to be taken where suppliers have not met the rules.</p> answering member printed Lord Callanan question first answered 20/02/2023 17:47:25 answering member 4336 label Biography information for Lord Callanan
	tabling member	1796 label Biography information for Lord Taylor of Warwick

1581658

	registered interest
	date	30/01/2023
	answering body	Department for Energy Security and Net Zero
	answering dept id	215
	answering dept short name	Energy Security and Net Zero
	answering dept sort name	Energy Security and Net Zero
	hansard heading	Energy: Meters
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what assessment they have made of the number of energy customers with prepayment meters who have been unable to pay their energy bills in the last three calendar years.
	tabling member printed	Lord Bourne of Aberystwyth
	uin	HL5195
	answer	answer is ministerial correction date of answer 09/02/2023 answer text <p>Ofgem only holds data for smart meters in prepayment mode that have disconnected, it is not possible to collect this data for traditional prepayment meters. One of the benefits of smart prepayment over traditional prepayment meters is the ability for energy suppliers to know when customers have gone off supply, and so offer timely support.</p><p> </p><p>Ofgem hold data for Q1 – Q3 2022. The number of electricity smart meters in GB that disconnected at least once across this period are provided in the table below. Not all disconnections will be due to affordability issues.</p><p> </p><table><tbody><tr><td><p>Q1 2022</p></td><td><p>510,574</p></td></tr><tr><td><p>Q2 2022</p></td><td><p>660,135</p></td></tr><tr><td><p>Q3 2022</p></td><td><p>660,133</p></td></tr></tbody></table> answering member printed Lord Callanan question first answered 09/02/2023 15:53:55 answering member 4336 label Biography information for Lord Callanan
	tabling member	4282 label Biography information for Lord Bourne of Aberystwyth

1581696

	registered interest
	date	30/01/2023
	answering body	Department for Energy Security and Net Zero
	answering dept id	215
	answering dept short name	Energy Security and Net Zero
	answering dept sort name	Energy Security and Net Zero
	hansard heading	Energy: Meters
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what steps they have taken to ensure that vulnerable customers fitted with a smart meter at home (1) understand how to use the meter, (2) have necessary training on how it operates, and (3) have the smart meter sited in a place that is accessible safely, should they need to press any buttons on it.
	tabling member printed	Baroness Altmann
	uin	HL5175
	answer	answer is ministerial correction date of answer 09/02/2023 answer text <p>Energy suppliers are obligated by the conditions of their licence to ensure vulnerable consumers know how to use, and benefit from, their smart metering system. Any information provided must be available in a variety of formats, tailored for groups with specific needs. The energy regulator Ofgem is responsible for ensuring energy suppliers comply with their regulatory obligations.</p><p><br> An In-Home Display can be located in a position of the customer’s choosing within the home, in range of the meter’s communications hub, from which it receives information on energy consumption and costs.</p> answering member printed Lord Callanan question first answered 09/02/2023 17:10:25 answering member 4336 label Biography information for Lord Callanan
	tabling member	4533 label Biography information for Baroness Altmann