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1581658

	registered interest
	date	30/01/2023
	answering body	Department for Energy Security and Net Zero
	answering dept id	215
	answering dept short name	Energy Security and Net Zero
	answering dept sort name	Energy Security and Net Zero
	hansard heading	Energy: Meters
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what assessment they have made of the number of energy customers with prepayment meters who have been unable to pay their energy bills in the last three calendar years.
	tabling member printed	Lord Bourne of Aberystwyth
	uin	HL5195
	answer	answer is ministerial correction date of answer 09/02/2023 answer text <p>Ofgem only holds data for smart meters in prepayment mode that have disconnected, it is not possible to collect this data for traditional prepayment meters. One of the benefits of smart prepayment over traditional prepayment meters is the ability for energy suppliers to know when customers have gone off supply, and so offer timely support.</p><p> </p><p>Ofgem hold data for Q1 – Q3 2022. The number of electricity smart meters in GB that disconnected at least once across this period are provided in the table below. Not all disconnections will be due to affordability issues.</p><p> </p><table><tbody><tr><td><p>Q1 2022</p></td><td><p>510,574</p></td></tr><tr><td><p>Q2 2022</p></td><td><p>660,135</p></td></tr><tr><td><p>Q3 2022</p></td><td><p>660,133</p></td></tr></tbody></table> answering member printed Lord Callanan question first answered 09/02/2023 15:53:55 answering member 4336 label Biography information for Lord Callanan
	tabling member	4282 label Biography information for Lord Bourne of Aberystwyth

1581696

	registered interest
	date	30/01/2023
	answering body	Department for Energy Security and Net Zero
	answering dept id	215
	answering dept short name	Energy Security and Net Zero
	answering dept sort name	Energy Security and Net Zero
	hansard heading	Energy: Meters
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what steps they have taken to ensure that vulnerable customers fitted with a smart meter at home (1) understand how to use the meter, (2) have necessary training on how it operates, and (3) have the smart meter sited in a place that is accessible safely, should they need to press any buttons on it.
	tabling member printed	Baroness Altmann
	uin	HL5175
	answer	answer is ministerial correction date of answer 09/02/2023 answer text <p>Energy suppliers are obligated by the conditions of their licence to ensure vulnerable consumers know how to use, and benefit from, their smart metering system. Any information provided must be available in a variety of formats, tailored for groups with specific needs. The energy regulator Ofgem is responsible for ensuring energy suppliers comply with their regulatory obligations.</p><p><br> An In-Home Display can be located in a position of the customer’s choosing within the home, in range of the meter’s communications hub, from which it receives information on energy consumption and costs.</p> answering member printed Lord Callanan question first answered 09/02/2023 17:10:25 answering member 4336 label Biography information for Lord Callanan
	tabling member	4533 label Biography information for Baroness Altmann

1584742

	registered interest
	date	06/02/2023
	answering body	Department for Energy Security and Net Zero
	answering dept id	215
	answering dept short name	Energy Security and Net Zero
	answering dept sort name	Energy Security and Net Zero
	hansard heading	Energy: Meters
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what discussions they had with Ofgem regarding their proposal to all energy companies to suspend the forced installation of prepayment meters.
	tabling member printed	Lord Taylor of Warwick
	uin	HL5476
	answer	answer is ministerial correction date of answer 20/02/2023 answer text <p>Ofgem has asked all domestic energy suppliers to take immediate action and not install prepayment meters under warrant until they have provided assurances that they are in compliance with all relevant regulations and obligations.</p><p> </p><p>Ministers and officials have regular discussion with Ofgem on matters related to the energy retail market, including prepayment meters. My Rt. Hon. Friend the Secretary of State for Energy Security and Net Zero has written twice to Ofgem in the last 2 weeks, welcoming Ofgem’s focus on this issue and setting out expectations on the action to be taken where suppliers have not met the rules.</p> answering member printed Lord Callanan question first answered 20/02/2023 17:47:25 answering member 4336 label Biography information for Lord Callanan
	tabling member	1796 label Biography information for Lord Taylor of Warwick

1588995

	registered interest
	date	23/02/2023
	answering body	Department for Energy Security and Net Zero
	answering dept id	215
	answering dept short name	Energy Security and Net Zero
	answering dept sort name	Energy Security and Net Zero
	hansard heading	Energy: Meters
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what proportion of eligible households on prepayment meters in (1) Leicester, and (2) Leicestershire, have redeemed their Energy Bills Support Scheme vouchers.
	tabling member printed	The Lord Bishop of Leicester
	uin	HL5841
	answer	answer is ministerial correction date of answer 09/03/2023 answer text <p>The Energy Bills Support Scheme (EBSS) for Great Britain publishes transparency data on gov.uk. These show that across October, November and December 2022, 71% of issued vouchers were redeemed in Leicester Local Authority (LA), and 76% in the LAs comprising the rest of Leicestershire. Full breakdown in the table below.</p><p> </p><table><tbody><tr><td><p><strong>Local authority</strong></p></td><td><p><strong>October, November and December 2022 number of vouchers issued</strong></p></td><td><p> </p></td><td><p><strong>October, November and December 2022 number of vouchers redeemed</strong></p></td><td><p><strong>% Vouchers Redeemed</strong></p></td><td><p> </p></td></tr><tr><td><p><strong>Leicester</strong></p></td><td><p><strong>38,220</strong></p></td><td><p> </p></td><td><p><strong>27,040</strong></p></td><td><p><strong>71%</strong></p></td><td><p> </p></td></tr><tr><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Blaby</p></td><td><p>3,360</p></td><td><p> </p></td><td><p>2,620</p></td><td><p>78%</p></td><td><p> </p></td></tr><tr><td><p>Charnwood</p></td><td><p>7,280</p></td><td><p> </p></td><td><p>5,410</p></td><td><p>74%</p></td><td><p> </p></td></tr><tr><td><p>Harborough</p></td><td><p>2,380</p></td><td><p> </p></td><td><p>1,730</p></td><td><p>73%</p></td><td><p> </p></td></tr><tr><td><p>Hinckley and Bosworth</p></td><td><p>4,620</p></td><td><p> </p></td><td><p>3,560</p></td><td><p>77%</p></td><td><p> </p></td></tr><tr><td><p>Melton</p></td><td><p>2,430</p></td><td><p> </p></td><td><p>1,830</p></td><td><p>75%</p></td><td><p> </p></td></tr><tr><td><p>North West Leicestershire</p></td><td><p>5,690</p></td><td><p> </p></td><td><p>4,400</p></td><td><p>77%</p></td><td><p> </p></td></tr><tr><td><p>Oadby and Wigston</p></td><td><p>2,270</p></td><td><p> </p></td><td><p>1,690</p></td><td><p>74%</p></td><td><p> </p></td></tr><tr><td><p><strong>Leicestershire (excluding Leicester)</strong></p></td><td><p><strong>28,030</strong></p></td><td><p> </p></td><td><p><strong>21,240</strong></p></td><td><p><strong>76%</strong></p></td><td><p> </p></td></tr></tbody></table> answering member printed Lord Callanan question first answered 09/03/2023 16:10:03 answering member 4336 label Biography information for Lord Callanan
	tabling member	4947 label Biography information for The Lord Bishop of Leicester

1662658

	registered interest
	date	02/10/2023
	answering body	Department for Energy Security and Net Zero
	answering dept id	215
	answering dept short name	Energy Security and Net Zero
	answering dept sort name	Energy Security and Net Zero
	hansard heading	Energy: Meters
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what assessment they have made of cases of energy supply companies using (1) coercive techniques, and (2) untrue statements, to try to compel customers to install smart meters.
	tabling member printed	Lord Truscott
	uin	HL10483
	answer	answer is ministerial correction date of answer 16/10/2023 answer text <p>Energy suppliers must treat customers fairly in line with their Standards of Conduct licence obligations, behave in a fair, honest, appropriate, and professional manner to ensure that consumers receive the right information to make decisions about their energy supply and have a positive experience when dealing with their supplier.</p><p> </p><p>The Government expects energy suppliers to fulfil their regulatory obligations. Ofgem is responsible for regulating energy suppliers against their obligations.</p> answering member printed Lord Callanan question first answered 16/10/2023 14:54:44 answering member 4336 label Biography information for Lord Callanan
	tabling member	3682 label Biography information for Lord Truscott

1675026

	registered interest
	date	04/12/2023
	answering body	Department for Energy Security and Net Zero
	answering dept id	215
	answering dept short name	Energy Security and Net Zero
	answering dept sort name	Energy Security and Net Zero
	hansard heading	Energy: Meters
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what steps they are taking to mitigate financial burdens to households which arise from malfunctioning smart meters leading to an inaccurate energy bill.
	tabling member printed	Lord Taylor of Warwick
	uin	HL846
	answer	answer is ministerial correction date of answer 08/12/2023 answer text <p>Energy suppliers are obligated under licence conditions to ensure their customers’ smart meters continue to function. Ofgem is responsible for regulating energy suppliers against their obligations. The Department is actively working with suppliers to increase the number operating in smart mode.</p><p> </p><p>Around 92% of smart meters are operating as they should. Smart meters not operating in smart mode will continue to record consumption accurately like a traditional meter, with meter readings taken manually to ensure billing on the basis of actual energy use.</p><p> </p><p>Government encourages any consumer experiencing a loss of smart services to speak to their supplier for further advice and remedy.</p> answering member printed Lord Callanan question first answered 08/12/2023 09:48:34 answering member 4336 label Biography information for Lord Callanan
	tabling member	1796 label Biography information for Lord Taylor of Warwick

1017068

	registered interest
	date	28/11/2018
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Energy: Meters
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what steps they are taking to ensure that energy customers who refuse to have smart meters installed in their premises are not disadvantaged by their energy suppliers.
	tabling member printed	Lord Stoddart of Swindon
	uin	HL11913
	answer	answer is ministerial correction date of answer 05/12/2018 answer text <p>Smart meters will give consumers the data they need to take control of their energy consumption, allowing them to cut their energy bills. Smart meters will also help make the overall energy system more efficient and cheaper to run. While smart meters are voluntary for consumers they will benefit from having one.</p><p><br> Ofgem’s existing regulations will continue to apply, which require energy suppliers to treat all consumers fairly. In addition the Government has acted to protect consumers regardless of meter type, by capping poor value standard variable and default tariffs.</p><p> </p> answering member printed Lord Henley question first answered 05/12/2018 15:26:25 answering member 2616 label Biography information for Lord Henley
	tabling member	950 label Biography information for Lord Stoddart of Swindon

1028345

	registered interest
	date	18/12/2018
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Energy: Meters
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government how they will ensure that all newly built houses are fitted with smart energy meters during their construction.
	tabling member printed	Lord Teverson
	uin	HL12419
	answer	answer is ministerial correction date of answer 04/01/2019 answer text <p>A number of energy suppliers are already installing smart energy meters in new build properties, and more than a million smart meters were installed overall in every quarter in 2018.</p><p> </p><p>Energy supply licence conditions enable the Government to set a date from which suppliers must take all reasonable steps to install a compliant smart meter, where a meter is installed for the first time (for example in new build properties) or where a meter is replaced – this is referred to as the New and Replacement Obligation (NRO).</p><p> </p><p>We expect to make a decision to activate the NRO in due course.</p><p> </p> answering member printed Lord Henley question first answered 04/01/2019 14:48:07 answering member 2616 label Biography information for Lord Henley
	tabling member	3789 label Biography information for Lord Teverson

1079477

	registered interest
	date	28/02/2019
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Energy: Meters
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government, further to the Written Answer by Lord Henley on 4 January (HL12419), whether a builder must ensure the fitting of smart meters in new build homes; if not, who is responsible; and whether such fittings are installed under the aegis of a particular energy supplier.
	tabling member printed	Baroness Byford
	uin	HL14138
	answer	answer is ministerial correction date of answer 07/03/2019 answer text <p>All meter points in new build homes must have a registered energy supplier. The builder can appoint a supplier of their choice but it is the supplier who has responsibility for the installation of meters in a property.</p><p>A number of energy suppliers are already installing smart gas and electricity meters in new build properties. The Government recently consulted on a proposal to activate the New and Replacement Obligation (NRO) in energy suppliers’ licences. The NRO would require suppliers to take all reasonable steps to install a compliant smart meter where a meter is fitted for the first time including in new build properties. We expect to make a decision to activate the NRO in due course.</p> answering member printed Lord Henley question first answered 07/03/2019 13:13:08 answering member 2616 label Biography information for Lord Henley
	tabling member	3343 label Biography information for Baroness Byford

1121638

	registered interest
	date	11/04/2019
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Energy: Meters
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government how many smart meters have been installed in England and Wales, broken down by local authority area, in each of the past three years.
	tabling member printed	Baroness Smith of Gilmorehill
	uin	HL15268
	answer	answer is ministerial correction date of answer 25/04/2019 answer text <p>The latest data on the number of smart electricity and gas meters installed in Great Britain is published on a quarterly basis on Gov.UK. As of the end of December 2018, there were nearly 13.8 million smart and advanced meters currently operating in Great Britain.</p><p> </p><p>Data is published only at Great Britain level. Data is not collected from energy suppliers in a format that allows local authority counts to be produced.</p> answering member printed Lord Henley question first answered 25/04/2019 14:18:02 answering member 2616 label Biography information for Lord Henley
	tabling member	3125 label Biography information for Baroness Smith of Gilmorehill