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417035
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Jobcentre Plus: Training more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords remove filter
star this property question text To ask Her Majesty’s Government what guidance they issue to Jobcentre Plus branches about treating claimants as innocent and deserving unless clearly shown not to be so; and whether they have any plans to amend any such guidance. more like this
star this property tabling member printed
Lord Hylton more like this
star this property uin HL1955 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2015-09-17more like thismore than 2015-09-17
star this property answer text <p /> <p>Legislation sets clear entitlement provisions which are used to ensure that benefit is paid correctly to those who claim it. We emphasise in our learning and development packages and the DWP customer charter, that all claimants are treated fairly and with respect. These standards are outlined and published in the DWP Customer Charter on GOV.UK.</p> more like this
star this property answering member printed Lord Freud more like this
star this property question first answered
less than 2015-09-17T11:21:34.793Zmore like thisremove minimum value filter
star this property answering member
3893
star this property label Biography information for Lord Freud more like this
star this property tabling member
2018
unstar this property label Biography information for Lord Hylton more like this
417011
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading National Insurance Credits: Carers more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords remove filter
star this property question text To ask Her Majesty’s Government what further steps they propose to encourage up-take of Carer’s Credit by those who are caring for others for 20 hours or more per week and who do not qualify for Carer’s Allowance. more like this
star this property tabling member printed
Lord Kirkwood of Kirkhope more like this
star this property uin HL1931 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2015-09-21more like thismore than 2015-09-21
star this property answer text <p /> <p>Ahead of the introduction of the new State Pension in April 2016, we are specifically encouraging people to find out how they could increase their new State Pension, including through National Insurance credits. This includes encouraging people who are eligible but may not be claiming carer’s credits at the moment. We are working with the media, local authorities, the NHS, voluntary organisations and charities, including carers’ organisations to promote material, including fact sheets and videos, ensuring the right information and advice is available on carer’s credits.</p><p> </p><p>The Department does not hold information that would allow us to identify individuals who might be eligible for the carer’s credit. We use a range of methods to signpost the carer’s credit to individuals who contact us about other benefits who might be potentially eligible, including when someone has claimed but is not entitled to Carer’s Allowance. Departmental officials promote the carer’s credit at carers’ events, including Carer’s Week, and amongst support organisations. Information on the credits is available on the government’s website GOV.UK and also on carers’ organisations websites.</p>
star this property answering member printed Baroness Altmann more like this
star this property grouped question UIN HL1932 more like this
star this property question first answered
less than 2015-09-21T14:47:53.413Zmore like thismore than 2015-09-21T14:47:53.413Z
star this property answering member
4533
star this property label Biography information for Baroness Altmann more like this
star this property tabling member
635
unstar this property label Biography information for Lord Kirkwood of Kirkhope more like this
416968
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Business, Innovation and Skills more like this
star this property answering dept id 26 more like this
unstar this property answering dept short name Business, Innovation and Skills more like this
star this property answering dept sort name Business, Innovation and Skills more like this
star this property hansard heading Tickets: Touting more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords remove filter
star this property question text To ask Her Majesty’s Government what progress they have made in setting up the review of consumer protection measures for the secondary ticketing market. more like this
star this property tabling member printed
Lord Clement-Jones more like this
star this property uin HL1888 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2015-09-17more like thismore than 2015-09-17
star this property answer text <p /> <p>An announcement on who will lead the review, terms of reference and how it will run is expected shortly.</p><p> </p><p> </p><p> </p> more like this
star this property answering member printed Baroness Neville-Rolfe more like this
star this property question first answered
less than 2015-09-17T11:23:01.327Zmore like thismore than 2015-09-17T11:23:01.327Z
star this property question first ministerially corrected
less than 2015-09-24T13:52:58.447Zmore like thismore than 2015-09-24T13:52:58.447Z
star this property answering member
4284
star this property label Biography information for Baroness Neville-Rolfe more like this
star this property previous answer version
21943
star this property answering member printed Baroness Neville-Jones more like this
star this property answering member 3840
star this property tabling member
3396
unstar this property label Biography information for Lord Clement-Jones more like this
417075
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Ministry of Justice more like this
star this property answering dept id 54 more like this
unstar this property answering dept short name Justice more like this
star this property answering dept sort name Justice more like this
star this property hansard heading Magistrates' Courts more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords remove filter
star this property question text To ask Her Majesty’s Government what is their assessment of whether the present changes to the number and locations of magistrate courts meet the interests of witnesses, in particular regarding their privacy and protection. more like this
star this property tabling member printed
Lord Patten more like this
star this property uin HL1995 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2015-09-21more like thismore than 2015-09-21
star this property answer text <p /> <p>No decisions have been taken relating to the number and locations of magistrates’ courts and all responses to the ongoing consultation on the court estate will be carefully considered before any decisions are made.</p><p> </p><p>Our programme of courts reform will create a more modern and efficient service which works better for victims and witnesses. Witnesses could particularly benefit from such arrangements as we seek to expand existing provision such as video links meaning witnesses do not have to attend court in person increasing their privacy and reducing risk.</p> more like this
star this property answering member printed Lord Faulks more like this
star this property question first answered
less than 2015-09-21T14:41:48.957Zmore like thismore than 2015-09-21T14:41:48.957Z
star this property answering member
4183
star this property label Biography information for Lord Faulks more like this
star this property tabling member
1137
unstar this property label Biography information for Lord Patten more like this
417039
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Carer's Allowance more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords remove filter
star this property question text To ask Her Majesty’s Government how many people receive Carer’s Allowance in relation to care for a recipient of Employment Support Allowance who is (1) in the support group, and (2) in the work-related activity group. more like this
star this property tabling member printed
Baroness Manzoor more like this
star this property uin HL1959 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2015-09-21more like thismore than 2015-09-21
star this property answer text <p /> <p>None.</p><p> </p><p>Payment of Employment and Support Allowance is not one of the benefits that can “trigger” payment of Carer’s Allowance.</p> more like this
star this property answering member printed Baroness Altmann more like this
star this property question first answered
less than 2015-09-21T14:48:05.87Zmore like thismore than 2015-09-21T14:48:05.87Z
star this property answering member
4533
star this property label Biography information for Baroness Altmann more like this
star this property tabling member
4289
unstar this property label Biography information for Baroness Manzoor more like this
417038
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Social Security Benefits more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords remove filter
star this property question text To ask Her Majesty’s Government what assessment they have made of the support given to those of working age living in a household subject to the benefit cap; how many of those people received employment support: and how many of those receiving employment support moved into work in 2014 and 2015. more like this
star this property tabling member printed
Baroness Manzoor more like this
star this property uin HL1958 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2015-09-17more like thismore than 2015-09-17
star this property answer text <p /> <p>Since April 2012 Jobcentre Plus has been supporting claimants potentially affected by the benefit cap to ensure they receive the help they need to move closer to the labour market. Management Information was collected from pre-implementation in May 2012 to November 2013 showing approximately 35,800 people living in potentially capped households had accepted an offer of support. More recent information on the number of people living in capped households who have received employment support and on how many of them have moved into work is not readily available but employment support continues to be available.</p><p>Since the cap was introduced in April 2013, more than 16,000 previously capped households have entered work, as defined by an open Working Tax Credit claim. A suite of evaluation was published on 15 December 2014 finding those affected by the benefit cap were 41 per cent more likely to go into work, as defined by having an open Working Tax Credit claim, than a similar group with benefit entitlement just under the cap level. 38 per cent of those capped said they were doing more to find work.</p>
star this property answering member printed Lord Freud more like this
star this property question first answered
less than 2015-09-17T11:22:47.72Zmore like thismore than 2015-09-17T11:22:47.72Z
star this property answering member
3893
star this property label Biography information for Lord Freud more like this
star this property tabling member
4289
unstar this property label Biography information for Baroness Manzoor more like this
417091
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Ministry of Justice more like this
star this property answering dept id 54 more like this
unstar this property answering dept short name Justice more like this
star this property answering dept sort name Justice more like this
star this property hansard heading Ministry of Justice: Telephone Services more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords remove filter
star this property question text To ask Her Majesty’s Government whether the Ministry of Justice has target times by which members of the public can reasonably expect to get through on the telephone and speak to an official; by what percentage extent there has been a change over the past three years in the number of telephone calls from the public seeking information or assistance from the Ministry of Justice; and what training in communication skills is provided for the officials in that Department. more like this
star this property tabling member printed
Lord Quirk more like this
star this property uin HL2011 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2015-09-21more like thismore than 2015-09-21
star this property answer text <p /> <p>Since April 2015 the average answer time for calls to the Public Enquiry Line has been 28 seconds. The Ministry of Justice does not have set target times for call answering.</p><p> </p><p>Calls to the MoJ public enquiry line have decreased steadily since 2012. Volumes reduced by 40% between 2012 and 2015.</p><p> </p><p>Regular training is held for staff for on call handling and customer service.</p> more like this
star this property answering member printed Lord Faulks more like this
star this property question first answered
less than 2015-09-21T14:44:17.583Zmore like thismore than 2015-09-21T14:44:17.583Z
star this property answering member
4183
star this property label Biography information for Lord Faulks more like this
star this property tabling member
3254
unstar this property label Biography information for Lord Quirk more like this
417037
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Social Security Benefits more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords remove filter
star this property question text To ask Her Majesty’s Government how many claims for (1) Jobseeker’s Allowance, (2) Universal Credit, (3) Disability Living Allowance, (4) Personal Independence Payment, (5) Employment Support Allowance, (6) Income Support, and (7) Carer’s Allowance, were subject to a request for mandatory reconsideration in each year since 2013; how many of those claims were (a) approved, and (b) rejected, following the reconsideration process; how many claims that were rejected by the reconsideration process subsequently came before (i) the first-tier tribunal, and (ii) the Upper tribunal; and in each case how many claims were approved. more like this
star this property tabling member printed
Baroness Manzoor more like this
star this property uin HL1957 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2015-09-17more like thismore than 2015-09-17
star this property answer text <p /> <p>The information requested is not available, and could only be obtained at disproportionate cost.</p><p> </p><p>The Department has published data on Mandatory Reconsideration (MR) and the Ministry of Justice on appeals as follows:</p><p> </p><p>- Ad hoc statistics on MR receipts and clearance times</p><p>- Personal Independence Payment statistics</p><p>- ESA and JSA sanctions</p><p>- Appeals – all benefits</p><p> </p><p>The information will now be placed in the House library.</p><p> </p><p>The Department has plans to look into what might be possible to publish on mandatory reconsiderations in the existing regular statistical publications, including information on outcomes. As each publication is ready, DWP statisticians will pre-announce the improvements in accordance with the UKSA release protocols.</p> more like this
star this property answering member printed Lord Freud more like this
star this property question first answered
less than 2015-09-17T15:08:33.833Zmore like thismore than 2015-09-17T15:08:33.833Z
star this property answering member
3893
star this property label Biography information for Lord Freud more like this
star this property tabling member
4289
unstar this property label Biography information for Baroness Manzoor more like this
417033
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Social Security Benefits: Disqualification more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords remove filter
star this property question text To ask Her Majesty’s Government whether they have any plans to introduce a warning system to provide benefit claimants with an opportunity to explain any non-compliance before sanctions are imposed. more like this
star this property tabling member printed
Lord Hylton more like this
star this property uin HL1953 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2015-09-17more like thismore than 2015-09-17
star this property answer text <p /> <p>This is already an established part of the process. All claimants are informed of the responsibilities they must fulfil in order to receive benefit, and the consequences of failing to comply. This is done in discussions with work coaches and through the Claimant Commitment.</p><p> </p><p>Where it appears a claimant has failed to comply with a particular requirement and the case is being referred to a decision maker, the claimant is asked to provide information they wish to be taken into account, including their reasons for non-compliance, before the imposition of a sanction.</p><p><strong> </strong></p><p>Anyone who disagrees with a sanction has the right to appeal.</p> more like this
star this property answering member printed Lord Freud more like this
star this property question first answered
less than 2015-09-17T14:36:08.857Zmore like thismore than 2015-09-17T14:36:08.857Z
star this property answering member
3893
star this property label Biography information for Lord Freud more like this
star this property tabling member
2018
unstar this property label Biography information for Lord Hylton more like this
417062
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Business, Innovation and Skills more like this
star this property answering dept id 26 more like this
unstar this property answering dept short name Business, Innovation and Skills more like this
star this property answering dept sort name Business, Innovation and Skills more like this
star this property hansard heading Overseas Students more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords remove filter
star this property question text To ask Her Majesty’s Government what estimates they have made of the proportion of international students from outside the European Union who have graduated from United Kingdom universities between 2005 and 2010 who remained within the United Kingdom (1) one year, (2) two years, and (3) five years, after graduation. more like this
star this property tabling member printed
Lord Wallace of Saltaire more like this
star this property uin HL1982 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2015-09-23more like thismore than 2015-09-23
star this property answer text <p> </p><p /> <p> </p><p /> <p>The information requested is not available. Currently net migration of students is measured via the International Passenger Survey (IPS) which estimates volumes of students arriving and leaving, based on their stated main reason for entering the UK at time of arrival (which may not correspond with their visa) and their stated answer to the question of why they originally came to the UK when surveyed at the time of departure. It does not measure the type of institution attended, the level of course studied, whether the student graduated or how long it has been between finishing the course and departing from the UK. Once exit check data are available (from Autumn/ Winter 2015), it may be possible to start using visa data to estimate the balance of those coming, those staying legitimately and those departing. However to get a full picture may take several years and will depend heavily on the ability to match the exit data with visa data. The data will not take into account whether a student graduated or not.</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p>
star this property answering member printed Baroness Neville-Rolfe more like this
star this property question first answered
less than 2015-09-23T10:35:51.09Zmore like thismore than 2015-09-23T10:35:51.09Z
star this property answering member
4284
star this property label Biography information for Baroness Neville-Rolfe more like this
star this property tabling member
1816
unstar this property label Biography information for Lord Wallace of Saltaire more like this