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391323
star this property registered interest false more like this
star this property date less than 2015-07-20more like thismore than 2015-07-20
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Poverty: Children more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords remove filter
unstar this property question text To ask Her Majesty’s Government what assessment they have made of the report by the Institute of Fiscal Studies <i>Living Standards, Poverty and Inequality in the UK: 2015;</i> and how they plan to respond to the findings that nearly 63 per cent of British children living in poverty are in working families. more like this
star this property tabling member printed
Lord Tyler more like this
star this property uin HL1667 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p /> <p><strong> </strong></p><p>The recent IFS report is positive about the Government’s new approach to tackling the root causes of poverty: they said that “focusing on a broad range of inputs into life chances and causes of poverty is sensible.” They also add that “family worklessness certainly is a sensible thing to track if one wants to reduce the prevalence of low living standards.”</p><p> </p><p>This Government knows that work remains the best route out of poverty. Research shows that around three-quarters of poor children in families that move into full employment exit poverty. We are committed to supporting parents to move into work, increase their earnings, and keep more of what they earn. Universal Credit, our investment in childcare and the introduction of the National Living Wage will all play an important part.</p><p> </p><p>The Government also recognises that improving skills and progression is the key to making work pay. That is why under this Government we intend to create three million more apprenticeships over the next five years, and to help people move on to better jobs by improving qualifications and providing additional support through Jobcentre Plus.</p>
star this property answering member printed Baroness Altmann more like this
star this property question first answered
less than 2015-07-30T13:27:22.41Zmore like thismore than 2015-07-30T13:27:22.41Z
star this property answering member
4533
star this property label Biography information for Baroness Altmann more like this
star this property tabling member
225
unstar this property label Biography information for Lord Tyler more like this
391298
star this property registered interest false more like this
star this property date less than 2015-07-20more like thismore than 2015-07-20
star this property answering body
HM Treasury more like this
star this property answering dept id 14 more like this
unstar this property answering dept short name Treasury more like this
star this property answering dept sort name CaTreasury more like this
star this property hansard heading Government Departments: Telephone Services more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords remove filter
unstar this property question text To ask Her Majesty’s Government, further to the Written Answer by Lord O’Neill of Gatley on 9 July (HL898), whether there are target times by which calls from members of the public are expected to receive attention when telephoning (1) HM Revenue and Customs, (2) the Home Office, (3) the Ministry of Justice, (4) the Department for Work and Pensions, and (5) the Department for Business, Innovation and Skills. more like this
star this property tabling member printed
Lord Quirk more like this
star this property uin HL1654 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>All new HM Revenue and Customs (HMRC) telephony advisers receive two days of call handling soft skills training, prior to handling customer calls. Further call handling training is provided depending on the needs of the advisor.</p><p> </p><p> </p><p> </p><p>The first escalation for complaints from an adviser is to a Team Leader. 80 per cent of complaints are successfully handled at this point.</p><p> </p><p> </p><p> </p><p>HMRC’s Personal Tax Operations has a specific team who deal with customer complaints received via telephone.</p><p> </p><p> </p><p> </p><p>HMRC has a target of answering 80 per cent of all calls received.</p><p> </p><p> </p><p> </p><p>Information regarding the training and performance on telephony issues for other Government Departments is not held centrally and should be obtained from the Departments concerned.</p><p> </p><p> </p><p> </p> more like this
star this property answering member printed Lord O'Neill of Gatley more like this
star this property grouped question UIN HL1653 more like this
star this property question first answered
less than 2015-07-30T13:33:52.647Zmore like thismore than 2015-07-30T13:33:52.647Z
star this property answering member
4536
star this property label Biography information for Lord O'Neill of Gatley more like this
star this property tabling member
3254
unstar this property label Biography information for Lord Quirk more like this
391297
star this property registered interest false more like this
star this property date less than 2015-07-20more like thismore than 2015-07-20
star this property answering body
HM Treasury more like this
star this property answering dept id 14 more like this
unstar this property answering dept short name Treasury more like this
star this property answering dept sort name CaTreasury more like this
star this property hansard heading Government Departments: Telephone Services more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords remove filter
unstar this property question text To ask Her Majesty’s Government, further to the Written Answer by Lord O’Neill of Gatley on 9 July (HL898), what training in communication skills is provided for the officials in (1) HM Revenue and Customs, (2) the Home Office, (3) the Ministry of Justice, (4) the Department for Work and Pensions, and (5) the Department for Business, Innovation and Skills, who are responsible for helping members of the public who telephone with complaints or requests for information. more like this
star this property tabling member printed
Lord Quirk more like this
star this property uin HL1653 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>All new HM Revenue and Customs (HMRC) telephony advisers receive two days of call handling soft skills training, prior to handling customer calls. Further call handling training is provided depending on the needs of the advisor.</p><p> </p><p> </p><p> </p><p>The first escalation for complaints from an adviser is to a Team Leader. 80 per cent of complaints are successfully handled at this point.</p><p> </p><p> </p><p> </p><p>HMRC’s Personal Tax Operations has a specific team who deal with customer complaints received via telephone.</p><p> </p><p> </p><p> </p><p>HMRC has a target of answering 80 per cent of all calls received.</p><p> </p><p> </p><p> </p><p>Information regarding the training and performance on telephony issues for other Government Departments is not held centrally and should be obtained from the Departments concerned.</p><p> </p><p> </p><p> </p> more like this
star this property answering member printed Lord O'Neill of Gatley more like this
star this property grouped question UIN HL1654 more like this
star this property question first answered
less than 2015-07-30T13:33:52.54Zmore like thismore than 2015-07-30T13:33:52.54Z
star this property answering member
4536
star this property label Biography information for Lord O'Neill of Gatley more like this
star this property tabling member
3254
unstar this property label Biography information for Lord Quirk more like this
391288
star this property registered interest false more like this
star this property date less than 2015-07-20more like thismore than 2015-07-20
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
unstar this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Middle East: British Nationals Abroad more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords remove filter
unstar this property question text To ask Her Majesty’s Government how many British nationals are estimated to have travelled abroad to Syria and Iraq to join extremist groups since October 2014; how many have since returned to the United Kingdom; and what is the total number of such people who remain in Syria. more like this
star this property tabling member printed
The Marquess of Lothian more like this
star this property uin HL1648 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>Around 700 people who are of concern to the Police and Security Services are thought to have travelled to the region since the start of the conflict. We estimate that around half of those have returned.</p> more like this
star this property answering member printed Lord Bates more like this
star this property question first answered
less than 2015-07-30T13:41:57.133Zmore like thismore than 2015-07-30T13:41:57.133Z
star this property answering member
1091
star this property label Biography information for Lord Bates more like this
star this property tabling member
259
unstar this property label Biography information for The Marquess of Lothian more like this
392045
star this property registered interest false more like this
star this property date less than 2015-07-22more like thismore than 2015-07-22
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
unstar this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Asylum Support (Amendment No. 3) Regulations 2015 more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords remove filter
unstar this property question text To ask Her Majesty’s Government what sources of information other than data from the Office for National Statistics were used in identifying essential needs under the Asylum Support (Amendment No. 3) Regulations 2015. more like this
star this property tabling member printed
Baroness Lister of Burtersett more like this
star this property uin HL1800 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>Asylum seekers, including dependants of asylum seekers, who are destitute are provided with accommodation and a cash allowance to cover their “essential living needs” - the legal test. The level of the allowance is kept under regular review.</p><p>The most recent review of asylum support payments earlier this year looked at data spending on essential items by the lowest decile (10%) income group in the UK taken from the latest report from the Office of National Statistics (ONS) on Family Spending published on 2 December 2014. Other data from the study, specifically in relation to spending by households with children, was also reviewed. In addition, research was undertaken into the actual costs of particular essential items, including the cost of food stuffs, clothing, toiletries, household cleaning stuffs and non-prescription medication, as well as travel and communications.</p><p>Whilst the ONS data is useful in identifying levels of spending on particular items, it does not provide the definition of “essential living items”. This is provided for in international and domestic legislation, most notably the EU Reception Conditions Directive 2003, Part VI of the Immigration and Asylum Nationality Act 1999 and the Asylum support Regulations 2000. In addition, guidance in respect of which specific items could be considered as essential was provided by Justice Popplewell in his 2014 judgement in respect of the Refugee Action challenge to the Asylum Support Rates.</p><p>The Government has no plans to publish minutes of meetings held with external partners or to share more widely papers provided by them which were considered in the review. Despite the planned reduction in the rate, the payments are still sufficient to meet the essential needs of asylum seekers and their families. Those affected were notified of the changes by letter, sent out on Thursday 16 July, which provided more than 3 weeks notice of the intended reduction in their payments.</p><p>The adequacy of the payment rates will be kept under review through the annual review cycle and in line with the statutory test to ensure that the right level of support is provided to asylum seekers and their families.</p>
star this property answering member printed Lord Bates more like this
star this property grouped question UIN
HL1796 more like this
HL1797 more like this
HL1798 more like this
HL1799 more like this
star this property question first answered
less than 2015-07-30T13:56:37.937Zmore like thismore than 2015-07-30T13:56:37.937Z
star this property answering member
1091
star this property label Biography information for Lord Bates more like this
star this property tabling member
4234
unstar this property label Biography information for Baroness Lister of Burtersett more like this
392044
star this property registered interest false more like this
star this property date less than 2015-07-22more like thismore than 2015-07-22
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
unstar this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Asylum Support (Amendment No. 3) Regulations 2015 more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords remove filter
unstar this property question text To ask Her Majesty’s Government how they plan to communicate the change in the rate of asylum support due to take effect as a result of the Asylum Support (Amendment No. 3) Regulations 2015 to recipients of that support. more like this
star this property tabling member printed
Baroness Lister of Burtersett more like this
star this property uin HL1799 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>Asylum seekers, including dependants of asylum seekers, who are destitute are provided with accommodation and a cash allowance to cover their “essential living needs” - the legal test. The level of the allowance is kept under regular review.</p><p>The most recent review of asylum support payments earlier this year looked at data spending on essential items by the lowest decile (10%) income group in the UK taken from the latest report from the Office of National Statistics (ONS) on Family Spending published on 2 December 2014. Other data from the study, specifically in relation to spending by households with children, was also reviewed. In addition, research was undertaken into the actual costs of particular essential items, including the cost of food stuffs, clothing, toiletries, household cleaning stuffs and non-prescription medication, as well as travel and communications.</p><p>Whilst the ONS data is useful in identifying levels of spending on particular items, it does not provide the definition of “essential living items”. This is provided for in international and domestic legislation, most notably the EU Reception Conditions Directive 2003, Part VI of the Immigration and Asylum Nationality Act 1999 and the Asylum support Regulations 2000. In addition, guidance in respect of which specific items could be considered as essential was provided by Justice Popplewell in his 2014 judgement in respect of the Refugee Action challenge to the Asylum Support Rates.</p><p>The Government has no plans to publish minutes of meetings held with external partners or to share more widely papers provided by them which were considered in the review. Despite the planned reduction in the rate, the payments are still sufficient to meet the essential needs of asylum seekers and their families. Those affected were notified of the changes by letter, sent out on Thursday 16 July, which provided more than 3 weeks notice of the intended reduction in their payments.</p><p>The adequacy of the payment rates will be kept under review through the annual review cycle and in line with the statutory test to ensure that the right level of support is provided to asylum seekers and their families.</p>
star this property answering member printed Lord Bates more like this
star this property grouped question UIN
HL1796 more like this
HL1797 more like this
HL1798 more like this
HL1800 more like this
star this property question first answered
less than 2015-07-30T13:56:37.827Zmore like thismore than 2015-07-30T13:56:37.827Z
star this property answering member
1091
star this property label Biography information for Lord Bates more like this
star this property tabling member
4234
unstar this property label Biography information for Baroness Lister of Burtersett more like this
392043
star this property registered interest false more like this
star this property date less than 2015-07-22more like thismore than 2015-07-22
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
unstar this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Asylum Support (Amendment No. 3) Regulations 2015 more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords remove filter
unstar this property question text To ask Her Majesty’s Government why no transitional arrangements for families in receipt of asylum support have been put in place prior to the Asylum Support (Amendment No. 3) Regulations 2015 coming into force. more like this
star this property tabling member printed
Baroness Lister of Burtersett more like this
star this property uin HL1798 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>Asylum seekers, including dependants of asylum seekers, who are destitute are provided with accommodation and a cash allowance to cover their “essential living needs” - the legal test. The level of the allowance is kept under regular review.</p><p>The most recent review of asylum support payments earlier this year looked at data spending on essential items by the lowest decile (10%) income group in the UK taken from the latest report from the Office of National Statistics (ONS) on Family Spending published on 2 December 2014. Other data from the study, specifically in relation to spending by households with children, was also reviewed. In addition, research was undertaken into the actual costs of particular essential items, including the cost of food stuffs, clothing, toiletries, household cleaning stuffs and non-prescription medication, as well as travel and communications.</p><p>Whilst the ONS data is useful in identifying levels of spending on particular items, it does not provide the definition of “essential living items”. This is provided for in international and domestic legislation, most notably the EU Reception Conditions Directive 2003, Part VI of the Immigration and Asylum Nationality Act 1999 and the Asylum support Regulations 2000. In addition, guidance in respect of which specific items could be considered as essential was provided by Justice Popplewell in his 2014 judgement in respect of the Refugee Action challenge to the Asylum Support Rates.</p><p>The Government has no plans to publish minutes of meetings held with external partners or to share more widely papers provided by them which were considered in the review. Despite the planned reduction in the rate, the payments are still sufficient to meet the essential needs of asylum seekers and their families. Those affected were notified of the changes by letter, sent out on Thursday 16 July, which provided more than 3 weeks notice of the intended reduction in their payments.</p><p>The adequacy of the payment rates will be kept under review through the annual review cycle and in line with the statutory test to ensure that the right level of support is provided to asylum seekers and their families.</p>
star this property answering member printed Lord Bates more like this
star this property grouped question UIN
HL1796 more like this
HL1797 more like this
HL1799 more like this
HL1800 more like this
star this property question first answered
less than 2015-07-30T13:56:37.733Zmore like thismore than 2015-07-30T13:56:37.733Z
star this property answering member
1091
star this property label Biography information for Lord Bates more like this
star this property tabling member
4234
unstar this property label Biography information for Baroness Lister of Burtersett more like this
392042
star this property registered interest false more like this
star this property date less than 2015-07-22more like thismore than 2015-07-22
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
unstar this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Asylum Support (Amendment No. 3) Regulations 2015 more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords remove filter
unstar this property question text To ask Her Majesty’s Government whether they plan to publish the results of discussions with members of the National Asylum Stakeholder Forum and of the coalition "Still Human Still Here", as referred to in the Explanatory Memorandum for the Asylum Support (Amendment No. 3) Regulations 2015. more like this
star this property tabling member printed
Baroness Lister of Burtersett more like this
star this property uin HL1797 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>Asylum seekers, including dependants of asylum seekers, who are destitute are provided with accommodation and a cash allowance to cover their “essential living needs” - the legal test. The level of the allowance is kept under regular review.</p><p>The most recent review of asylum support payments earlier this year looked at data spending on essential items by the lowest decile (10%) income group in the UK taken from the latest report from the Office of National Statistics (ONS) on Family Spending published on 2 December 2014. Other data from the study, specifically in relation to spending by households with children, was also reviewed. In addition, research was undertaken into the actual costs of particular essential items, including the cost of food stuffs, clothing, toiletries, household cleaning stuffs and non-prescription medication, as well as travel and communications.</p><p>Whilst the ONS data is useful in identifying levels of spending on particular items, it does not provide the definition of “essential living items”. This is provided for in international and domestic legislation, most notably the EU Reception Conditions Directive 2003, Part VI of the Immigration and Asylum Nationality Act 1999 and the Asylum support Regulations 2000. In addition, guidance in respect of which specific items could be considered as essential was provided by Justice Popplewell in his 2014 judgement in respect of the Refugee Action challenge to the Asylum Support Rates.</p><p>The Government has no plans to publish minutes of meetings held with external partners or to share more widely papers provided by them which were considered in the review. Despite the planned reduction in the rate, the payments are still sufficient to meet the essential needs of asylum seekers and their families. Those affected were notified of the changes by letter, sent out on Thursday 16 July, which provided more than 3 weeks notice of the intended reduction in their payments.</p><p>The adequacy of the payment rates will be kept under review through the annual review cycle and in line with the statutory test to ensure that the right level of support is provided to asylum seekers and their families.</p>
star this property answering member printed Lord Bates more like this
star this property grouped question UIN
HL1796 more like this
HL1798 more like this
HL1799 more like this
HL1800 more like this
star this property question first answered
less than 2015-07-30T13:56:37.503Zmore like thismore than 2015-07-30T13:56:37.503Z
star this property answering member
1091
star this property label Biography information for Lord Bates more like this
star this property tabling member
4234
unstar this property label Biography information for Baroness Lister of Burtersett more like this
392041
star this property registered interest false more like this
star this property date less than 2015-07-22more like thismore than 2015-07-22
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
unstar this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Asylum Support (Amendment No. 3) Regulations 2015 more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords remove filter
unstar this property question text To ask Her Majesty’s Government what was the basis of their assessment in the Explanatory Memorandum for the Asylum Support (Amendment No. 3) Regulations 2015 that the current payment methodology by which additional cash payments are made for each child under the age of 18 "provides more than enough to cover the needs of individual children". more like this
star this property tabling member printed
Baroness Lister of Burtersett more like this
star this property uin HL1796 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>Asylum seekers, including dependants of asylum seekers, who are destitute are provided with accommodation and a cash allowance to cover their “essential living needs” - the legal test. The level of the allowance is kept under regular review.</p><p>The most recent review of asylum support payments earlier this year looked at data spending on essential items by the lowest decile (10%) income group in the UK taken from the latest report from the Office of National Statistics (ONS) on Family Spending published on 2 December 2014. Other data from the study, specifically in relation to spending by households with children, was also reviewed. In addition, research was undertaken into the actual costs of particular essential items, including the cost of food stuffs, clothing, toiletries, household cleaning stuffs and non-prescription medication, as well as travel and communications.</p><p>Whilst the ONS data is useful in identifying levels of spending on particular items, it does not provide the definition of “essential living items”. This is provided for in international and domestic legislation, most notably the EU Reception Conditions Directive 2003, Part VI of the Immigration and Asylum Nationality Act 1999 and the Asylum support Regulations 2000. In addition, guidance in respect of which specific items could be considered as essential was provided by Justice Popplewell in his 2014 judgement in respect of the Refugee Action challenge to the Asylum Support Rates.</p><p>The Government has no plans to publish minutes of meetings held with external partners or to share more widely papers provided by them which were considered in the review. Despite the planned reduction in the rate, the payments are still sufficient to meet the essential needs of asylum seekers and their families. Those affected were notified of the changes by letter, sent out on Thursday 16 July, which provided more than 3 weeks notice of the intended reduction in their payments.</p><p>The adequacy of the payment rates will be kept under review through the annual review cycle and in line with the statutory test to ensure that the right level of support is provided to asylum seekers and their families.</p>
star this property answering member printed Lord Bates more like this
star this property grouped question UIN
HL1797 more like this
HL1798 more like this
HL1799 more like this
HL1800 more like this
star this property question first answered
less than 2015-07-30T13:56:37.367Zmore like thismore than 2015-07-30T13:56:37.367Z
star this property answering member
1091
star this property label Biography information for Lord Bates more like this
star this property tabling member
4234
unstar this property label Biography information for Baroness Lister of Burtersett more like this
390642
star this property registered interest false more like this
star this property date less than 2015-07-16more like thismore than 2015-07-16
star this property answering body
Department for International Development more like this
star this property answering dept id 20 more like this
unstar this property answering dept short name International Development more like this
star this property answering dept sort name International Development more like this
star this property hansard heading South Sudan: Health Services more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords remove filter
unstar this property question text To ask Her Majesty’s Government what plans they have to secure a medical pipeline in areas where the government of South Sudan is unable to provide basic drugs for health clinics. more like this
star this property tabling member printed
The Earl of Sandwich more like this
star this property uin HL1582 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>DFID has provided £11.5 million to the jointly funded (US, Norway and UK) Emergency Medicines Fund for drug distribution in the three conflict states of South Sudan. In addition, critical gaps in the other seven states are being covered through the £120m DFID-managed Health Pooled Fund supported by US and World Health Organisation.</p> more like this
star this property answering member printed Baroness Verma more like this
star this property question first answered
less than 2015-07-30T14:02:05.143Zmore like thismore than 2015-07-30T14:02:05.143Z
star this property answering member
3790
star this property label Biography information for Baroness Verma more like this
star this property tabling member
2109
unstar this property label Biography information for The Earl of Sandwich more like this