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391323

	registered interest
	date	20/07/2015
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Poverty: Children
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government what assessment they have made of the report by the Institute of Fiscal Studies <i>Living Standards, Poverty and Inequality in the UK: 2015;</i> and how they plan to respond to the findings that nearly 63 per cent of British children living in poverty are in working families.
	tabling member printed	Lord Tyler
	uin	HL1667
	answer	answer is ministerial correction date of answer 30/07/2015 answer text <p /> <p><strong> </strong></p><p>The recent IFS report is positive about the Government’s new approach to tackling the root causes of poverty: they said that “focusing on a broad range of inputs into life chances and causes of poverty is sensible.” They also add that “family worklessness certainly is a sensible thing to track if one wants to reduce the prevalence of low living standards.”</p><p> </p><p>This Government knows that work remains the best route out of poverty. Research shows that around three-quarters of poor children in families that move into full employment exit poverty. We are committed to supporting parents to move into work, increase their earnings, and keep more of what they earn. Universal Credit, our investment in childcare and the introduction of the National Living Wage will all play an important part.</p><p> </p><p>The Government also recognises that improving skills and progression is the key to making work pay. That is why under this Government we intend to create three million more apprenticeships over the next five years, and to help people move on to better jobs by improving qualifications and providing additional support through Jobcentre Plus.</p> answering member printed Baroness Altmann question first answered 30/07/2015 13:27:22 answering member 4533 label Biography information for Baroness Altmann
	tabling member	225 label Biography information for Lord Tyler

391297

	registered interest
	date	20/07/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Government Departments: Telephone Services
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government, further to the Written Answer by Lord O’Neill of Gatley on 9 July (HL898), what training in communication skills is provided for the officials in (1) HM Revenue and Customs, (2) the Home Office, (3) the Ministry of Justice, (4) the Department for Work and Pensions, and (5) the Department for Business, Innovation and Skills, who are responsible for helping members of the public who telephone with complaints or requests for information.
	tabling member printed	Lord Quirk
	uin	HL1653
	answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>All new HM Revenue and Customs (HMRC) telephony advisers receive two days of call handling soft skills training, prior to handling customer calls. Further call handling training is provided depending on the needs of the advisor.</p><p> </p><p> </p><p> </p><p>The first escalation for complaints from an adviser is to a Team Leader. 80 per cent of complaints are successfully handled at this point.</p><p> </p><p> </p><p> </p><p>HMRC’s Personal Tax Operations has a specific team who deal with customer complaints received via telephone.</p><p> </p><p> </p><p> </p><p>HMRC has a target of answering 80 per cent of all calls received.</p><p> </p><p> </p><p> </p><p>Information regarding the training and performance on telephony issues for other Government Departments is not held centrally and should be obtained from the Departments concerned.</p><p> </p><p> </p><p> </p> answering member printed Lord O'Neill of Gatley grouped question UIN HL1654 question first answered 30/07/2015 13:33:52 answering member 4536 label Biography information for Lord O'Neill of Gatley
	tabling member	3254 label Biography information for Lord Quirk

391298

	registered interest
	date	20/07/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Government Departments: Telephone Services
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government, further to the Written Answer by Lord O’Neill of Gatley on 9 July (HL898), whether there are target times by which calls from members of the public are expected to receive attention when telephoning (1) HM Revenue and Customs, (2) the Home Office, (3) the Ministry of Justice, (4) the Department for Work and Pensions, and (5) the Department for Business, Innovation and Skills.
	tabling member printed	Lord Quirk
	uin	HL1654
	answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>All new HM Revenue and Customs (HMRC) telephony advisers receive two days of call handling soft skills training, prior to handling customer calls. Further call handling training is provided depending on the needs of the advisor.</p><p> </p><p> </p><p> </p><p>The first escalation for complaints from an adviser is to a Team Leader. 80 per cent of complaints are successfully handled at this point.</p><p> </p><p> </p><p> </p><p>HMRC’s Personal Tax Operations has a specific team who deal with customer complaints received via telephone.</p><p> </p><p> </p><p> </p><p>HMRC has a target of answering 80 per cent of all calls received.</p><p> </p><p> </p><p> </p><p>Information regarding the training and performance on telephony issues for other Government Departments is not held centrally and should be obtained from the Departments concerned.</p><p> </p><p> </p><p> </p> answering member printed Lord O'Neill of Gatley grouped question UIN HL1653 question first answered 30/07/2015 13:33:52 answering member 4536 label Biography information for Lord O'Neill of Gatley
	tabling member	3254 label Biography information for Lord Quirk

391066

	registered interest
	date	17/07/2015
	answering body	Department for International Development
	answering dept id	20
	answering dept short name	International Development
	answering dept sort name	International Development
	hansard heading	UNESCO
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government what assessment they have made of UNESCO.
	tabling member printed	Lord Kennedy of Southwark
	uin	HL1604
	answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>In 2011 UNESCO was one of the agencies assessed in the Multilateral Aid Review. That review rated UNESCO as Poor Value for Money and sought significant improvements in results based management, a strengthened focus on value for money, continued reductions in administrative overhead and improved transparency.</p><p>In 2013 we conducted a follow-up review of UNESCO. This concluded that the organisation had made reasonable progress with reforms, particularly in the areas of greatest weakness in the 2011 assessment.</p> answering member printed Baroness Verma question first answered 30/07/2015 13:29:09 answering member 3790 label Biography information for Baroness Verma
	tabling member	4153 label Biography information for Lord Kennedy of Southwark

392074

	registered interest
	date	22/07/2015
	answering body	Department for International Development
	answering dept id	20
	answering dept short name	International Development
	answering dept sort name	International Development
	hansard heading	Overseas Aid
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government what proportion of the Department for International Development budget in the last two financial years was allocated to (1) British non-governmental aid organisations, and (2) indigenous non-governmental aid organisations directly assisted in-country by the Department; and how much was similarly allocated by the Foreign and Commonwealth Office and the Ministry of Defence.
	tabling member printed	The Earl of Sandwich
	uin	HL1829
	answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>Information on all UK Official Development Assistance (ODA) is only available on a calendar year basis.</p><p> </p><p>The percentage of total DFID and FCO Bilateral ODA disbursed through UK based non-governmental organisations (NGO’s) for 2012 and 2013, the last years for which figures are available.</p><p> </p><table><tbody><tr><td><p>Year</p></td><td><p>% Total DFID ODA</p></td><td><p>% Total FCO ODA</p></td></tr><tr><td><p>2012</p></td><td><p>8%</p></td><td><p>3%</p></td></tr><tr><td><p>2013</p></td><td><p>10%</p></td><td><p>3%</p></td></tr></tbody></table><p> </p><p> </p><p>The percentage of total DFID and FCO Bilateral ODA disbursed through developing-country based NGO’s for 2012 and 2013.</p><p> </p><table><tbody><tr><td><p>Year</p></td><td><p>% Total DFID ODA</p></td><td><p>% Total FCO ODA</p></td></tr><tr><td><p>2012</p></td><td><p>2%</p></td><td><p>2%</p></td></tr><tr><td><p>2013</p></td><td><p>3%</p></td><td><p>1%</p></td></tr></tbody></table><p> </p><p> </p><p> </p><p>The Ministry of Defence did not disburse ODA to non-governmental organisations during 2012 or 2013.</p> answering member printed Baroness Verma question first answered 30/07/2015 13:29:54 answering member 3790 label Biography information for Baroness Verma
	tabling member	2109 label Biography information for The Earl of Sandwich

392051

	registered interest
	date	22/07/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Money Laundering
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government whether they plan to require estate agents to carry out anti-money-laundering due diligence checks on the purchaser of a property, in addition to those they carry out on the seller.
	tabling member printed	Lord Rooker
	uin	HL1806
	answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>The Government will consult this year on transposing the 4th EU Money Laundering Directive in order to comply with the revised global standards of the Financial Action Task Force. We will use this to consult on other changes to improve the effectiveness of the UK’s anti-money laundering and counter terrorist finance regime, including whether or not to require estate agents to conduct due diligence on the buyer as well as the seller of a property.</p><p> </p><p> </p><p> </p><p>The Government is committed to protecting the financial system and national security, through effective and proportionate use of financial sanctions, anti-money laundering, counter-terrorist and proliferation finance measures. All those dealing with property transactions in the UK, including banks, lawyers and estate agents, are required to actively detect and prevent money laundering including reporting suspicious activity to the National Crime Agency and conducting customer due diligence using a risk-based approach.</p><p> </p><p> </p><p> </p><p><strong> </strong></p><p> </p><p><strong> </strong></p><p><strong><br> </strong></p> answering member printed Lord O'Neill of Gatley question first answered 30/07/2015 13:32:07 answering member 4536 label Biography information for Lord O'Neill of Gatley
	tabling member	302 label Biography information for Lord Rooker

392069

	registered interest
	date	22/07/2015
	answering body	Department for International Development
	answering dept id	20
	answering dept short name	International Development
	answering dept sort name	International Development
	hansard heading	Civilian Stabilisation Group
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government whether any of the Civilian Stabilisation Group have experience of devolved administration within the United Kingdom.
	tabling member printed	Lord McConnell of Glenscorrodale
	uin	HL1824
	answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>The Stabilisation Unit’s Civilian Stabilisation Group database does not provide the functionality to search for specific areas of an individual’s career history that does not directly correlate to stabilisation. A manual search of each individual’s profile would be required in order to provide this information and, as such, it would not be possible to obtain the information required without incurring a disproportionate cost.</p> answering member printed Baroness Verma question first answered 30/07/2015 13:30:27 answering member 3790 label Biography information for Baroness Verma
	tabling member	4168 label Biography information for Lord McConnell of Glenscorrodale

391947

	registered interest
	date	21/07/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Public Sector: Borrowing
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government what assessment they have made of how much public-sector borrowing will grow up to 2018–19 as a consequence of the fiscal changes announced in the recent budget.
	tabling member printed	Lord Kennedy of Southwark
	uin	HL1710
	answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>The government has set out a strategy that reduces the deficit at the same rate again in this Parliament as over the previous Parliament - that means reducing the deficit by 1.1 per cent of GDP a year on average, for the next four years. While, as set out in the Office for Budget Responsibility’s July Economic and Fiscal Outlook, borrowing is forecast to be £21 billion higher up to 2018-19, the resulting smoother fiscal path leads to a higher surplus and lower public sector net debt as a share of GDP, relative to the March Budget.</p><p> </p> answering member printed Lord O'Neill of Gatley question first answered 30/07/2015 13:31:22 answering member 4536 label Biography information for Lord O'Neill of Gatley
	tabling member	4153 label Biography information for Lord Kennedy of Southwark