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417035

	registered interest
	date	07/09/2015
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government what guidance they issue to Jobcentre Plus branches about treating claimants as innocent and deserving unless clearly shown not to be so; and whether they have any plans to amend any such guidance.
	tabling member printed	Lord Hylton
	uin	HL1955
	answer	answer is ministerial correction date of answer 17/09/2015 answer text <p /> <p>Legislation sets clear entitlement provisions which are used to ensure that benefit is paid correctly to those who claim it. We emphasise in our learning and development packages and the DWP customer charter, that all claimants are treated fairly and with respect. These standards are outlined and published in the DWP Customer Charter on GOV.UK.</p> answering member printed Lord Freud question first answered 17/09/2015 11:21:34 answering member 3893 label Biography information for Lord Freud
	tabling member	2018 label Biography information for Lord Hylton

417011

	registered interest
	date	07/09/2015
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	National Insurance Credits: Carers
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government what further steps they propose to encourage up-take of Carer’s Credit by those who are caring for others for 20 hours or more per week and who do not qualify for Carer’s Allowance.
	tabling member printed	Lord Kirkwood of Kirkhope
	uin	HL1931
	answer	answer is ministerial correction date of answer 21/09/2015 answer text <p /> <p>Ahead of the introduction of the new State Pension in April 2016, we are specifically encouraging people to find out how they could increase their new State Pension, including through National Insurance credits. This includes encouraging people who are eligible but may not be claiming carer’s credits at the moment. We are working with the media, local authorities, the NHS, voluntary organisations and charities, including carers’ organisations to promote material, including fact sheets and videos, ensuring the right information and advice is available on carer’s credits.</p><p> </p><p>The Department does not hold information that would allow us to identify individuals who might be eligible for the carer’s credit. We use a range of methods to signpost the carer’s credit to individuals who contact us about other benefits who might be potentially eligible, including when someone has claimed but is not entitled to Carer’s Allowance. Departmental officials promote the carer’s credit at carers’ events, including Carer’s Week, and amongst support organisations. Information on the credits is available on the government’s website GOV.UK and also on carers’ organisations websites.</p> answering member printed Baroness Altmann grouped question UIN HL1932 question first answered 21/09/2015 14:47:53 answering member 4533 label Biography information for Baroness Altmann
	tabling member	635 label Biography information for Lord Kirkwood of Kirkhope

416968

	registered interest
	date	07/09/2015
	answering body	Department for Business, Innovation and Skills
	answering dept id	26
	answering dept short name	Business, Innovation and Skills
	answering dept sort name	Business, Innovation and Skills
	hansard heading	Tickets: Touting
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government what progress they have made in setting up the review of consumer protection measures for the secondary ticketing market.
	tabling member printed	Lord Clement-Jones
	uin	HL1888
	answer	answer is ministerial correction date of answer 17/09/2015 answer text <p /> <p>An announcement on who will lead the review, terms of reference and how it will run is expected shortly.</p><p> </p><p> </p><p> </p> answering member printed Baroness Neville-Rolfe question first answered 17/09/2015 11:23:01 question first ministerially corrected 24/09/2015 13:52:58 answering member 4284 label Biography information for Baroness Neville-Rolfe previous answer version 21943 answering member printed Baroness Neville-Jones answering member 3840
	tabling member	3396 label Biography information for Lord Clement-Jones

417075

	registered interest
	date	07/09/2015
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Magistrates' Courts
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government what is their assessment of whether the present changes to the number and locations of magistrate courts meet the interests of witnesses, in particular regarding their privacy and protection.
	tabling member printed	Lord Patten
	uin	HL1995
	answer	answer is ministerial correction date of answer 21/09/2015 answer text <p /> <p>No decisions have been taken relating to the number and locations of magistrates’ courts and all responses to the ongoing consultation on the court estate will be carefully considered before any decisions are made.</p><p> </p><p>Our programme of courts reform will create a more modern and efficient service which works better for victims and witnesses. Witnesses could particularly benefit from such arrangements as we seek to expand existing provision such as video links meaning witnesses do not have to attend court in person increasing their privacy and reducing risk.</p> answering member printed Lord Faulks question first answered 21/09/2015 14:41:48 answering member 4183 label Biography information for Lord Faulks
	tabling member	1137 label Biography information for Lord Patten

417039

	registered interest
	date	07/09/2015
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Carer's Allowance
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government how many people receive Carer’s Allowance in relation to care for a recipient of Employment Support Allowance who is (1) in the support group, and (2) in the work-related activity group.
	tabling member printed	Baroness Manzoor
	uin	HL1959
	answer	answer is ministerial correction date of answer 21/09/2015 answer text <p /> <p>None.</p><p> </p><p>Payment of Employment and Support Allowance is not one of the benefits that can “trigger” payment of Carer’s Allowance.</p> answering member printed Baroness Altmann question first answered 21/09/2015 14:48:05 answering member 4533 label Biography information for Baroness Altmann
	tabling member	4289 label Biography information for Baroness Manzoor

417038

	registered interest
	date	07/09/2015
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government what assessment they have made of the support given to those of working age living in a household subject to the benefit cap; how many of those people received employment support: and how many of those receiving employment support moved into work in 2014 and 2015.
	tabling member printed	Baroness Manzoor
	uin	HL1958
	answer	answer is ministerial correction date of answer 17/09/2015 answer text <p /> <p>Since April 2012 Jobcentre Plus has been supporting claimants potentially affected by the benefit cap to ensure they receive the help they need to move closer to the labour market. Management Information was collected from pre-implementation in May 2012 to November 2013 showing approximately 35,800 people living in potentially capped households had accepted an offer of support. More recent information on the number of people living in capped households who have received employment support and on how many of them have moved into work is not readily available but employment support continues to be available.</p><p>Since the cap was introduced in April 2013, more than 16,000 previously capped households have entered work, as defined by an open Working Tax Credit claim. A suite of evaluation was published on 15 December 2014 finding those affected by the benefit cap were 41 per cent more likely to go into work, as defined by having an open Working Tax Credit claim, than a similar group with benefit entitlement just under the cap level. 38 per cent of those capped said they were doing more to find work.</p> answering member printed Lord Freud question first answered 17/09/2015 11:22:47 answering member 3893 label Biography information for Lord Freud
	tabling member	4289 label Biography information for Baroness Manzoor

417091

	registered interest
	date	07/09/2015
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Ministry of Justice: Telephone Services
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government whether the Ministry of Justice has target times by which members of the public can reasonably expect to get through on the telephone and speak to an official; by what percentage extent there has been a change over the past three years in the number of telephone calls from the public seeking information or assistance from the Ministry of Justice; and what training in communication skills is provided for the officials in that Department.
	tabling member printed	Lord Quirk
	uin	HL2011
	answer	answer is ministerial correction date of answer 21/09/2015 answer text <p /> <p>Since April 2015 the average answer time for calls to the Public Enquiry Line has been 28 seconds. The Ministry of Justice does not have set target times for call answering.</p><p> </p><p>Calls to the MoJ public enquiry line have decreased steadily since 2012. Volumes reduced by 40% between 2012 and 2015.</p><p> </p><p>Regular training is held for staff for on call handling and customer service.</p> answering member printed Lord Faulks question first answered 21/09/2015 14:44:17 answering member 4183 label Biography information for Lord Faulks
	tabling member	3254 label Biography information for Lord Quirk

417037

	registered interest
	date	07/09/2015
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government how many claims for (1) Jobseeker’s Allowance, (2) Universal Credit, (3) Disability Living Allowance, (4) Personal Independence Payment, (5) Employment Support Allowance, (6) Income Support, and (7) Carer’s Allowance, were subject to a request for mandatory reconsideration in each year since 2013; how many of those claims were (a) approved, and (b) rejected, following the reconsideration process; how many claims that were rejected by the reconsideration process subsequently came before (i) the first-tier tribunal, and (ii) the Upper tribunal; and in each case how many claims were approved.
	tabling member printed	Baroness Manzoor
	uin	HL1957
	answer	answer is ministerial correction date of answer 17/09/2015 answer text <p /> <p>The information requested is not available, and could only be obtained at disproportionate cost.</p><p> </p><p>The Department has published data on Mandatory Reconsideration (MR) and the Ministry of Justice on appeals as follows:</p><p> </p><p>- Ad hoc statistics on MR receipts and clearance times</p><p>- Personal Independence Payment statistics</p><p>- ESA and JSA sanctions</p><p>- Appeals – all benefits</p><p> </p><p>The information will now be placed in the House library.</p><p> </p><p>The Department has plans to look into what might be possible to publish on mandatory reconsiderations in the existing regular statistical publications, including information on outcomes. As each publication is ready, DWP statisticians will pre-announce the improvements in accordance with the UKSA release protocols.</p> answering member printed Lord Freud question first answered 17/09/2015 15:08:33 answering member 3893 label Biography information for Lord Freud
	tabling member	4289 label Biography information for Baroness Manzoor

417033

	registered interest
	date	07/09/2015
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits: Disqualification
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government whether they have any plans to introduce a warning system to provide benefit claimants with an opportunity to explain any non-compliance before sanctions are imposed.
	tabling member printed	Lord Hylton
	uin	HL1953
	answer	answer is ministerial correction date of answer 17/09/2015 answer text <p /> <p>This is already an established part of the process. All claimants are informed of the responsibilities they must fulfil in order to receive benefit, and the consequences of failing to comply. This is done in discussions with work coaches and through the Claimant Commitment.</p><p> </p><p>Where it appears a claimant has failed to comply with a particular requirement and the case is being referred to a decision maker, the claimant is asked to provide information they wish to be taken into account, including their reasons for non-compliance, before the imposition of a sanction.</p><p><strong> </strong></p><p>Anyone who disagrees with a sanction has the right to appeal.</p> answering member printed Lord Freud question first answered 17/09/2015 14:36:08 answering member 3893 label Biography information for Lord Freud
	tabling member	2018 label Biography information for Lord Hylton

417062

	registered interest
	date	07/09/2015
	answering body	Department for Business, Innovation and Skills
	answering dept id	26
	answering dept short name	Business, Innovation and Skills
	answering dept sort name	Business, Innovation and Skills
	hansard heading	Overseas Students
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government what estimates they have made of the proportion of international students from outside the European Union who have graduated from United Kingdom universities between 2005 and 2010 who remained within the United Kingdom (1) one year, (2) two years, and (3) five years, after graduation.
	tabling member printed	Lord Wallace of Saltaire
	uin	HL1982
	answer	answer is ministerial correction date of answer 23/09/2015 answer text <p> </p><p /> <p> </p><p /> <p>The information requested is not available. Currently net migration of students is measured via the International Passenger Survey (IPS) which estimates volumes of students arriving and leaving, based on their stated main reason for entering the UK at time of arrival (which may not correspond with their visa) and their stated answer to the question of why they originally came to the UK when surveyed at the time of departure. It does not measure the type of institution attended, the level of course studied, whether the student graduated or how long it has been between finishing the course and departing from the UK. Once exit check data are available (from Autumn/ Winter 2015), it may be possible to start using visa data to estimate the balance of those coming, those staying legitimately and those departing. However to get a full picture may take several years and will depend heavily on the ability to match the exit data with visa data. The data will not take into account whether a student graduated or not.</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p> answering member printed Baroness Neville-Rolfe question first answered 23/09/2015 10:35:51 answering member 4284 label Biography information for Baroness Neville-Rolfe
	tabling member	1816 label Biography information for Lord Wallace of Saltaire