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1662658

	registered interest
	date	02/10/2023
	answering body	Department for Energy Security and Net Zero
	answering dept id	215
	answering dept short name	Energy Security and Net Zero
	answering dept sort name	Energy Security and Net Zero
	hansard heading	Energy: Meters
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what assessment they have made of cases of energy supply companies using (1) coercive techniques, and (2) untrue statements, to try to compel customers to install smart meters.
	tabling member printed	Lord Truscott
	uin	HL10483
	answer	answer is ministerial correction date of answer 16/10/2023 answer text <p>Energy suppliers must treat customers fairly in line with their Standards of Conduct licence obligations, behave in a fair, honest, appropriate, and professional manner to ensure that consumers receive the right information to make decisions about their energy supply and have a positive experience when dealing with their supplier.</p><p> </p><p>The Government expects energy suppliers to fulfil their regulatory obligations. Ofgem is responsible for regulating energy suppliers against their obligations.</p> answering member printed Lord Callanan question first answered 16/10/2023 14:54:44 answering member 4336 label Biography information for Lord Callanan
	tabling member	3682 label Biography information for Lord Truscott

1145215

	registered interest
	date	05/09/2019
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Energy: Meters
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what progress has been made towards the roll-out of smart meters.
	tabling member printed	Lord Bourne of Aberystwyth
	uin	HL17742
	answer	answer is ministerial correction date of answer 09/09/2019 answer text <p><del class="ministerial">It has not proved possible to respond to this question in the time available before Prorogation. I will correspond directly with my noble Friend.</del></p><p><ins class="ministerial">There were 14.9 million smart and advanced meters operating in Great Britain at the end of June 2019. The Government publishes quarterly reports on the number of smart electricity and gas meters installed in Great Britain as part of its Smart Meters statistics collection.</ins></p><p><ins class="ministerial">The Government is committed to every home and small business being offered smart meters by the end of 2020.</ins></p><p> </p> answering member printed Lord Duncan of Springbank question first answered 09/09/2019 16:27:08 question first ministerially corrected 02/10/2019 14:20:44 answering member 4686 label Biography information for Lord Duncan of Springbank previous answer version 135189 answering member printed Lord Duncan of Springbank answering member 4686 label Biography information for Lord Duncan of Springbank
	tabling member	4282 label Biography information for Lord Bourne of Aberystwyth

1146319

	registered interest
	date	25/09/2019
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Energy: Meters
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what steps they are taking to ensure that every household that wishes to sign up for a Smart Export Guarantee from an energy company will be able to obtain a suitable smart meter from the day they start any such arrangement; and what consequences would result from being unable to obtain such a smart meter.
	tabling member printed	Baroness Jones of Moulsecoomb
	uin	HL17814
	answer	answer is ministerial correction date of answer 02/10/2019 answer text <p>Consumers who would like a Smart Export Guarantee (SEG) export tariff can contact their energy supplier to request that a smart meter is installed. Consumers who want a smart meter sooner than their current supplier can provide one could switch to a supplier who may be able to meet their needs.</p><p> </p><p>There were 14.9 million smart and advanced meters operating in Great Britain at the end of June 2019 and the Government is committed to every home and small business being offered smart meters by the end of 2020.</p><p> </p><p>In addition, the Government has introduced the New and Replacement Obligation (NRO) in energy suppliers’ licences which requires them to take all reasonable steps to install a smart meter where a meter is fitted for the first time, including in new build properties, or when an existing meter needs to be replaced.</p> answering member printed Lord Duncan of Springbank question first answered 02/10/2019 16:38:21 answering member 4686 label Biography information for Lord Duncan of Springbank
	tabling member	4297 label Biography information for Baroness Jones of Moulsecoomb

1521505

	registered interest
	date	12/10/2022
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Energy: Meters
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what estimate they have made of the number of (1) forced prepay energy meter installs, and (2) forced prepay energy meter switches, that will take place this winter.
	tabling member printed	The Lord Bishop of Oxford
	uin	HL2546
	answer	answer is ministerial correction date of answer 26/10/2022 answer text <p>The Government does not make an estimate of the number of prepayment meters installed or switched. The energy Regulator, Ofgem, has reported that the number of prepayment meters installed for debt under warrant in 2021 was 49,552.</p><p> </p><p>Ofgem rules restrict the force fitting of a prepayment meter to repay debt except as a last resort.</p><p> </p> answering member printed Lord Callanan question first answered 26/10/2022 16:42:56 answering member 4336 label Biography information for Lord Callanan
	tabling member	4279 label Biography information for The Lord Bishop of Oxford

1521506

	registered interest
	date	12/10/2022
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Energy: Meters
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what steps they are taking to reduce the number of new prepayment energy meters installed this upcoming winter.
	tabling member printed	The Lord Bishop of Oxford
	uin	HL2547
	answer	answer is ministerial correction date of answer 26/10/2022 answer text <p>Many customers prefer prepayment meters to help them budget.</p><p> </p><p>Ofgem’s License Conditions require suppliers to consider all options for appropriate debt management. This can include installing a prepayment meter, but suppliers have to consider whether this is safe and practicable, including whether a prepayment meter is appropriate for the specific customer. Ofgem rules restrict the force fitting of a prepayment meter to repay debt except as a last resort.</p> answering member printed Lord Callanan question first answered 26/10/2022 16:43:14 answering member 4336 label Biography information for Lord Callanan
	tabling member	4279 label Biography information for The Lord Bishop of Oxford

1521507

	registered interest
	date	12/10/2022
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Energy: Meters
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what steps they are taking to protect customers with prepayment energy meters this winter.
	tabling member printed	The Lord Bishop of Oxford
	uin	HL2548
	answer	answer is ministerial correction date of answer 26/10/2022 answer text <p>Many customers choose prepayment meters to help them budget and avoid going into debt. Ofgem rules require energy suppliers to offer emergency and additional support credit or alternative short-term support to help prepayment meter customers stay on supply.</p><p> </p><p>The Energy Price Guarantee will ensure that a typical household will pay on average £2,500 a year on their energy bill for the next two years from 1 October 2022. This includes prepayment customers, and will save a typical household £1,000 a year based on current energy prices.</p> answering member printed Lord Callanan question first answered 26/10/2022 16:43:35 answering member 4336 label Biography information for Lord Callanan
	tabling member	4279 label Biography information for The Lord Bishop of Oxford

1524806

	registered interest
	date	20/10/2022
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Energy: Meters
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government whether they are taking steps to support the roll out of smart meters; and if so, what standards they require of electricity companies on their collection of customers' data and the accuracy of the data displayed on those meters.
	tabling member printed	Baroness Crawley
	uin	HL2752
	answer	answer is ministerial correction date of answer 03/11/2022 answer text <p>The Government wants as many homes and small businesses as possible to benefit from smart metering and has taken steps to make it the default meter offer in Great Britain.</p><p> </p><p>The smart metering Targets Framework introduced this year sets energy suppliers minimum annual installation targets to ensure the rollout continues to deliver at scale. The Department also works closely with industry to drive best practice.</p><p> </p><p>There is a strict Data Access and Privacy Framework for smart metering, that protects consumers’ privacy. Households have control over who can access their energy consumption data and for what purposes, except where this is required for regulated purposes (e.g. billing).</p> answering member printed Lord Callanan question first answered 03/11/2022 17:39:36 answering member 4336 label Biography information for Lord Callanan
	tabling member	3386 label Biography information for Baroness Crawley

1463852

	registered interest
	date	17/05/2022
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Energy: Meters
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what plans they have to introduce a deficit fund to remove £1,000 off the annual bills of struggling households on pre-payment meters.
	tabling member printed	Lord Taylor of Warwick
	uin	HL327
	answer	answer is ministerial correction date of answer 31/05/2022 answer text <p>The energy price cap ensures 4.5 million prepayment meter customers pay a fair price for their energy. The Government announced a further £15 billion package of support to help with the cost of living on 26 May, on top of the £22 billion already announced this year. This means almost eight million most vulnerable households will get £1,200 of one-off support in total this year, with all domestic electricity customers receiving at least £400.</p><p> </p><p>The Ability to Pay principal set by Ofgem in the supply licence requires suppliers to provide appropriate support to households which are struggling to pay their energy bills by setting up repayment plans based on a customer’s ability to pay, and by directing them to further support services.</p> answering member printed Lord Callanan question first answered 31/05/2022 15:51:40 answering member 4336 label Biography information for Lord Callanan
	tabling member	1796 label Biography information for Lord Taylor of Warwick

1547544

	registered interest
	date	01/12/2022
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Energy: Meters
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government, what steps they are taking to support consumers who cannot monitor their energy consumption via their smart meter as a result of a failure to connect with a data hub.
	tabling member printed	Lord Shipley
	uin	HL3957
	answer	answer is ministerial correction date of answer 15/12/2022 answer text <p>Energy suppliers are required by licence conditions to take all reasonable steps to ensure their customers’ smart meters are fully functional and provide customers with complete and accurate information. Energy suppliers must also offer an In-Home Display (IHD) at the point of installation and provide a replacement or repair for any faulty IHD within the first year of installing a consumer’s smart meters.</p><p> </p><p>The Office of Gas and Electricity Markets (Ofgem) is responsible for regulating energy suppliers against their licence obligations.</p> answering member printed Lord Callanan question first answered 15/12/2022 17:37:30 answering member 4336 label Biography information for Lord Callanan
	tabling member	4176 label Biography information for Lord Shipley

1551409

	registered interest
	date	13/12/2022
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Energy: Meters
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what assessment they have made of the impact of the severe cold weather on (1) vulnerable households, and (2) the ability of those residents on pre-payment meters to access Government help with household bills; and what steps they will take to facilitate access to support for the most vulnerable households.
	tabling member printed	Baroness McIntosh of Pickering
	uin	HL4260
	answer	answer is ministerial correction date of answer 29/12/2022 answer text <p>The Government is delivering the Energy Bills Support Scheme, a £400 non-repayable grant to support all families with their energy bills. Additionally, the Energy Price Guarantee (EPG) will save a typical household in Great Britain £900 this Winter.</p><p> </p><p>The Government is currently reviewing the EPG. This consultation will ensure that vulnerable high energy users, such as those with medical requirements, are not put at risk of having to pay more.</p><p> </p><p>Customers with smart prepayment meters have the credit applied to their meter automatically, and those with traditional prepayment meters should have received discount vouchers sent via SMS text, email, post or a Special Action Message. Electricity suppliers have reported that, as of 1 December, they had issued 4,044,554 vouchers to customers with traditional prepayment meters.</p> answering member printed Lord Callanan question first answered 29/12/2022 13:44:33 answering member 4336 label Biography information for Lord Callanan
	tabling member	384 label Biography information for Baroness McIntosh of Pickering