Show Search Form

Search Results

registered interest	true false
date	exactly: or between: and
answering body
answering dept id
answering dept short name
answering dept sort name
hansard heading
house id
legislature	pref label
question text
tabling member printed
uin
answer	is ministerial correction true false date of answer exactly: or between: and answer text answering member printed question first answered answering member label
tabling member	label

Search

1699335

	registered interest
	date	27/03/2024
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Taxation: Electronic Government
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what consideration they gave to the Report from the Communications and Digital Committee Digital exclusion (3rd Report, Session 2022–23, HL Paper 219) when removing the postal address for HMRC from tax code notices.
	tabling member printed	Lord Lipsey
	uin	HL3684
	answer	answer is ministerial correction date of answer 08/04/2024 answer text <p>HMRC could not have considered the 2022-23 Communications and Digital Committee Report on Digital Exclusion when removing the postal address from tax code notices, as this change occurred over 5 years ago. In keeping with the HMRC Charter principles, the Department aims to balance digital initiatives with accessibility for those facing digital exclusion.</p> answering member printed Baroness Vere of Norbiton question first answered 08/04/2024 14:17:31 answering member 4580 label Biography information for Baroness Vere of Norbiton
	tabling member	2492 label Biography information for Lord Lipsey

1696344

	registered interest
	date	14/03/2024
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Revenue and Customs: Telephone Services
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what is the (1) median, and (2) upper decile, wait time for His Majesty's Revenue and Customs to answer telephone calls.
	tabling member printed	Lord Lipsey
	uin	HL3290
	answer	answer is ministerial correction date of answer 21/03/2024 answer text <p>HMRC does not report on the median or upper decile wait times for telephone calls. However, HMRC publishes data on the average speed of answer for customer calls and the percentage of calls where the customer waited more than 10 minutes.</p><p><br>This information can be found at the following link:</p><p><a href="https://www.gov.uk/government/collections/hmrc-monthly-performance-reports#reporting-year-2023-to-2024" target="_blank">https://www.gov.uk/government/collections/hmrc-monthly-performance-reports#reporting-year-2023-to-2024</a></p> answering member printed Baroness Vere of Norbiton question first answered 21/03/2024 12:34:09 answering member 4580 label Biography information for Baroness Vere of Norbiton
	tabling member	2492 label Biography information for Lord Lipsey

1694337

	registered interest
	date	06/03/2024
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Taxation: Electronic Government
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government why they do not include a postal address option on tax code notices to enable digitally excluded people to contact HMRC more easily.
	tabling member printed	Lord Lipsey
	uin	HL3072
	answer	answer is ministerial correction date of answer 13/03/2024 answer text <p>HMRC removed postal address from notices to encourage customers to use their digital services and interact with them online through their Personal Tax Account. Customers can submit queries electronically via HMRC’s iForm, which is handled by a dedicated team similar post correspondence.</p><p>For those unable to engage online, HMRC continues to provide support through telephone, including the Extra Support Service. This service is for customers who cannot contact HMRC due to health or personal issues. They can request phone, video, or in-person appointments when calling the helplines, and HMRC’s advisers will assess their circumstances to offer the best option for them.</p><p>More information can be found on the Extra Support Service at:</p><p><a href="https://www.gov.uk/get-help-hmrc-extra-support" target="_blank">Get help from HMRC if you need extra support: Help you can get - GOV.UK (www.gov.uk)</a></p> answering member printed Baroness Vere of Norbiton question first answered 13/03/2024 12:04:58 answering member 4580 label Biography information for Baroness Vere of Norbiton
	tabling member	2492 label Biography information for Lord Lipsey

1681331

	registered interest
	date	10/01/2024
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Revenue and Customs: Electronic Government
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what plans they have for ensuring that setting up a Government Gateway account is more straightforward and accessible.
	tabling member printed	Lord Lipsey
	uin	HL1446
	answer	answer is ministerial correction date of answer 23/01/2024 answer text <p>A simple Government Gateway account can be created with only an email address. The customer is provided with a unique username (Government Gateway ID) and is asked to create a password. This account will not have identity checks associated to it, so can only be used to access Government services which do not require identity checking. Where a customer needs to access services requiring identity checking, additional Identity Verification steps are provided by Government Gateway, based on the identity information the customer has available to them. It is recognised that this can be difficult for some customers, particularly those with limited digital skills or limited documented identity sources.</p><p> </p><p>All Government Gateway Services follow accessibility rules and guidelines, when building, improving, or changing our systems. As well as completing user research and user testing to understand the impact to our customers. This testing is completed with a wide range of different users to understand the impact on our customers.</p><p> </p><p>A Disability Impact Assessment is always completed, working with our accessibility partners to ensure that all accessibility needs are considered in anything we do.</p><p> </p><p>From Spring 2024 onwards, HMRC will begin to migrate new and some existing Government Gateway customers to GOV.UK One Login. This is the Governments new strategic authentication and identity checking system, operated by the Government Digital Service in Cabinet Office, which is making it easier and faster for users to prove and reuse their identity to access the government services they need. Improving accessibility is at the heart of <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fgov.uk%2F&amp;data=05%7C02%7Candrew.letherby%40hmrc.gov.uk%7Ce18849f262254a93f1ef08dc1764ea16%7Cac52f73cfd1a4a9a8e7a4a248f3139e1%7C0%7C0%7C638410970138745749%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=IrFuR4vmuSEbWwOCeoo7qLVR5VpC11bvnDmwN9%2BzEEM%3D&amp;reserved=0" target="_blank">GOV.UK</a> One Login; it offers multiple ways for people to prove who they are, including an in-person option, and a customer support centre to help users with lower digital skills</p><p><br> Initially, only a small number of users will be able to access HMRC services through <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fgov.uk%2F&amp;data=05%7C02%7Candrew.letherby%40hmrc.gov.uk%7Ce18849f262254a93f1ef08dc1764ea16%7Cac52f73cfd1a4a9a8e7a4a248f3139e1%7C0%7C0%7C638410970138745749%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=IrFuR4vmuSEbWwOCeoo7qLVR5VpC11bvnDmwN9%2BzEEM%3D&amp;reserved=0" target="_blank">GOV.UK</a> One Login, with volumes building over time. This measured approach is designed to ensure a high quality experience for users as we expand its roll out.</p> answering member printed Baroness Vere of Norbiton question first answered 23/01/2024 17:41:09 answering member 4580 label Biography information for Baroness Vere of Norbiton
	tabling member	2492 label Biography information for Lord Lipsey

1419348

	registered interest
	date	02/02/2022
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Bicycles: Registration
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what consideration they are giving to mandatory number plates for cyclists.
	tabling member printed	Lord Lipsey
	uin	HL5880
	answer	answer is ministerial correction date of answer 11/02/2022 answer text <p>The Government currently has no plans to introduce number plates for cyclists. The absence of a number plate does not prevent a cyclist from being liable for their actions. For those who do not adopt a responsible attitude, or if their use of the highway creates an unsafe environment, there are laws in place that can make them liable for prosecution. Enforcement of cycling offences is a matter for the police.</p> answering member printed Baroness Vere of Norbiton question first answered 11/02/2022 12:45:01 answering member 4580 label Biography information for Baroness Vere of Norbiton
	tabling member	2492 label Biography information for Lord Lipsey

1307477

	registered interest
	date	12/04/2021
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Driving Licences
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government why those who receive a new driving licence from the Driver and Vehicle Licensing Agency (DVLA) are required to cut in half and return their previous driving licence to the DVLA; and what estimate they have made of the annual cost to their customers of this requirement.
	tabling member printed	Lord Lipsey
	uin	HL14778
	answer	answer is ministerial correction date of answer 21/04/2021 answer text <p>It is a long-standing requirement to return the previous driving licence to the Driver and Vehicle Licensing Agency (DVLA) when a new licence has been issued. This helps to reduce the number of previous driving licences in circulation and to ensure that drivers only have one licence at any time. This requirement is currently under consideration.</p><p> </p><p>No specific estimate has been made of the annual cost to customers to return their previous driving licence.</p> answering member printed Baroness Vere of Norbiton question first answered 21/04/2021 11:23:30 answering member 4580 label Biography information for Baroness Vere of Norbiton
	tabling member	2492 label Biography information for Lord Lipsey

1149747

	registered interest
	date	14/10/2019
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	M4: Speed Limits
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what calculations, if any, they have made of the savings that would result if the speed limit in roadworks on the M4 was increased from 50 to 60 miles per hour.
	tabling member printed	Lord Lipsey
	uin	HL40
	answer	answer is ministerial correction date of answer 28/10/2019 answer text <p>Highways England has not assessed the specific savings of using a 60mph speed limit in the roadworks on the M4 between junctions 3 and 12. However, Highways England and its supply chain are currently assessing whether there are opportunities for this higher speed limit to be introduced on the M4. In all cases, careful consideration has to be given to the safety implications of increasing speed limits in roadworks, and not all roadworks will be suitable for a higher speed limit.</p><p> </p> answering member printed Baroness Vere of Norbiton question first answered 28/10/2019 11:37:46 answering member 4580 label Biography information for Baroness Vere of Norbiton
	tabling member	2492 label Biography information for Lord Lipsey

1148441

	registered interest
	date	07/10/2019
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	M4
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government, further to the Written Answer by Baroness Sugg on 4 April (HL14781), what discount rate they applied to the forecasted benefits.
	tabling member printed	Lord Lipsey
	uin	HL18044
	answer	answer is ministerial correction date of answer 08/10/2019 answer text <p>The benefits of the scheme were calculated over a 60-year period. The discount rate applied to the forecasted benefits was 3.5% each year for the first 30 years and 3% each year for the next 30 years, as stipulated in the HM Treasury’s “The Green Book: Central Government Guidance on Appraisal and Evaluation</p> answering member printed Baroness Vere of Norbiton question first answered 08/10/2019 15:49:19 answering member 4580 label Biography information for Baroness Vere of Norbiton
	tabling member	2492 label Biography information for Lord Lipsey

1133466

	registered interest
	date	19/06/2019
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	M6: Speed Limits
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what is the estimated value of motorists' time lost due to the 50mph speed limit in place as part of the works to create a digital M6 motorway.
	tabling member printed	Lord Lipsey
	uin	HL16501
	answer	answer is ministerial correction date of answer 02/07/2019 answer text <p>The impact of delays during construction of the current M6 Junctions 2 to 4 and Junctions 13 to 15 smart motorway schemes was assessed as part of the economic appraisal undertaken prior to the start of construction. This took into account various factors including the impact of the construction programme in full, lane availability and also the effect of limiting traffic speed to 50mph. This assessment gave an estimated value of £80 million for motorist’s journey time lost during construction.</p><p> </p><p>The economic appraisal also forecast that the completed schemes would give a journey time gain of £802 million to motorists.</p><p> </p><p>In July 2018, Highways England announced its intention to test whether 60mph speed limits in roadworks could be used more often. That work is ongoing, and it is anticipated that the benefits will include improved journey times for motorists.</p> answering member printed Baroness Vere of Norbiton question first answered 02/07/2019 15:19:32 answering member 4580 label Biography information for Baroness Vere of Norbiton
	tabling member	2492 label Biography information for Lord Lipsey