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<p>Everyone who is entitled to the National Minimum Wage (NMW) should receive it.
All businesses, irrespective of size or business sector, are responsible for paying
the correct minimum wage to their staff.</p><p> </p><p>HMRC investigate all complaints
from workers; and if anyone thinks they are not receiving at least the minimum wage
they can contact Acas, in confidence, on 0300 123 1100 or via the online complaints
form using the link: <a href="https://www.gov.uk/government/publications/pay-and-work-rights-complaints"
target="_blank">https://www.gov.uk/government/publications/pay-and-work-rights-complaints</a>
.</p><p> </p><p>HMRC also promote NMW compliance by engaging workers and employers
to raise awareness of their rights and obligations. For internships, HMRC routinely
contact employers who advertise these roles, signposting them to NMW guidance to help
ensure they are compliant at the outset.</p><p> </p><p>Since 2015-16, HMRC has received
152 National Minimum Wage complaints from workers undertaking internships.</p><p>
</p><table><tbody><tr><td><p><strong>Year</strong></p></td><td><p><strong>ACAS</strong></p></td><td><p><strong>Other
Direct*</strong></p></td><td><p><strong>Citizens Advice</strong></p></td><td><p><strong>Total
intern complaints</strong></p></td></tr><tr><td><p>2015-2016**</p></td><td><p>11</p></td><td><p>0</p></td><td><p>0</p></td><td><p>11</p></td></tr><tr><td><p>2016-2017</p></td><td><p>17</p></td><td><p>13</p></td><td><p>0</p></td><td><p>30</p></td></tr><tr><td><p>2017-2018</p></td><td><p>12</p></td><td><p>23</p></td><td><p>0</p></td><td><p>35</p></td></tr><tr><td><p>2018-2019</p></td><td><p>11</p></td><td><p>24</p></td><td><p>0</p></td><td><p>35</p></td></tr><tr><td><p>2019-2020</p></td><td><p>16</p></td><td><p>25</p></td><td><p>0</p></td><td><p>41</p></td></tr></tbody></table><p>*Other
Direct complaints are all those which have come through a route other than ACAS, i.e.
the online complaints form, email or letter</p><p>**Data is not held to allow the
complaint channel to be identified for 2015/16, and all have been recorded as ACAS.</p><p>
</p><p>Prosecution applies to the most serious non-compliance, and since 2007 HMRC
investigations have led to 15 successful prosecutions of employers for NMW related
offences. There have been no prosecutions relating to internship cases.</p><p> </p>
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