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<p>All Work Coaches complete learning designed specifically for their role. This learning
combines the knowledge, skills and behaviours they need to coach claimants effectively
so that they are able to identify for themselves what they need to do to find work
and how best to do it.</p><p>Work Coaches are expected to recognise and consider the
impact of complex circumstances, including emergency situations. By using the guidance
available to them, along with their own discretion, Work Coaches are able to adjust
the requirements they expect from claimants.</p><p>A copy of the Universal Credit
Full Service guidance on ‘Switching off work availability and work related activities’
has been placed in the House of Commons library, and is available at the following
link: <a href="http://data.parliament.uk/DepositedPapers/Files/DEP2017-0556/24_CC-_Switching_off_work_availability_and_work_related_activities.pdf"
target="_blank">http://data.parliament.uk/DepositedPapers/Files/DEP2017-0556/24_CC-_Switching_off_work_availability_and_work_related_activities.pdf</a></p>
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