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star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions remove filter
star this property hansard heading Social Security Benefits more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons remove filter
star this property question text To ask the Secretary of State for Work and Pensions, what steps his Department is taking to ensure parity of treatment for people with physical and mental health issues when applying for benefits. more like this
star this property tabling member constituency Plymouth, Sutton and Devonport remove filter
star this property tabling member printed
Oliver Colvile more like this
star this property uin 50730 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2016-11-04more like thismore than 2016-11-04
star this property answer text <p>DWP is totally committed to delivering good quality services that are accessible to all customers. We offer services through face to face, telephone and a range of digital channels, ensuring that the needs of all customer groups are considered. All DWP digital services meet Government accessibility standards and have assisted digital plans in place to support customers that need help to apply for benefits online. A Ministerial Taskforce of disability organisations meets several times a year to advise and support DWP in making customer information and contact more accessible and understandable. We have recently amended the “how to claim” pages for all benefits on GOV.UK, to make it clearer how disabled customers can request information in alternative formats. DWP is also trialling Video Relay Service and Next Generation Text Services for Deaf and hard of hearing customers so they receive as good a service from telephony agents as non-disabled customers. Specialist services are available for relevant groups and training is given to colleagues to identify and support customers with mental health conditions and learning difficulties.</p>
star this property answering member constituency East Hampshire more like this
unstar this property answering member printed Damian Hinds more like this
star this property question first answered
less than 2016-11-04T14:04:16.25Zmore like thismore than 2016-11-04T14:04:16.25Z
star this property answering member
3969
star this property label Biography information for Mr Damian Hinds more like this
unstar this property tabling member
4022
unstar this property label Biography information for Oliver Colvile more like this