 |
answer text |
<p>The latest available data on Personal Independence Payment (PIP) clearance times
covers claims cleared up to the end of July 2020. Therefore, the average clearance
times are calculated from March 2020 to July 2020, and March 2019 to July 2019 respectively
for comparison.</p><p> </p><p>The median end to end clearance time for PIP New Claims
in Great Britain for Normal Rules claimants was 21 weeks for claims cleared from March
2020 to July 2020, and was 15 weeks for claims cleared from March 2019 to July 2019.</p><p>
</p><p>[In Wales, the median end to end clearance time for PIP New Claims for Normal
Rules claimants was 14 weeks for claims cleared from March 2020 – July 2020 and was
16 weeks for claims cleared from March 2019 – July 2019.]</p><p> </p><p>Changes in
the average end to end clearance time across from March 2020 to July 2020 reflect
disruption due to COVID-19, including the development, testing and successful rollout
of a new telephony assessment model to enable claims to be progressed robustly in
the absence of face-to-face assessments to ensure we were not putting vulnerable people
and our staff at risk.</p><p> </p><p> </p><p><strong>Notes</strong></p><p> </p><p><strong>Source:
PIP ADS</strong></p><p> </p><ul><li>PIP data includes normal rules claimants only
and is for new claims only.</li><li>Figures have been rounded to the nearest whole
number of weeks.</li></ul><ul><li>The status of claims as 'normal rules' and 'new
claim/reassessment' is shown as at the point of clearance.</li><li>The figures quoted
are the median clearance time of claims which are cleared in the given time period.</li><li>The
median time is the middle value if you were to order all the times within the distribution
from lowest value to highest value. The median is presented here instead of the mean
because the mean can be unduly affected by outlying cases (e.g. cases where the person
has been hard to reach due to being in prison, hospital, failed to attend the assessment
on numerous occasions etc.)</li><li>The 'Registration to DWP decision (end to end)'
clearance time is measured as the median time between the date of registration of
the claim and the date of the DWP decision to either award or disallow the claim.
It does not include claims that were withdrawn by the claimant or claims that were
disallowed by DWP pre-referral to the Assessment Providers (e.g. for failure to meet
basic eligibility criteria or failure to return the Part 2 form within the time limit).</li><li>Great
Britain only.</li></ul><ul><li>The median clearance times for March 2019 – July 2019
and March 2020 – July 2020 are unpublished data. It should be used with caution and
it may be subject to future revision.</li><li>From late March 2020 onwards, disruption
due to COVID-19 affected volumes of clearances for all activities - Assessment Providers
switched to paper based and telephony assessments rather than face to face assessments,
and in the first few weeks of the COVID-19 pandemic efforts were made to clear residual
claims in the system from before emergency measures were put in place, giving rise
to an initial spike in clearance volumes. During the quarter ending July 2020, the
effects of the disruption due to COVID-19 have reduced in some areas though they continue
in many parts of the process.</li></ul>
|
|
