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legislature › pref label	House of Commons
min answer › question first answered	2015-10-19T13:19:12.48Z
answer › answering member constituency	North Swindon
question text	To ask the Secretary of State for Work and Pensions, what the average waiting time is for the Independent Case Examiner to review accepted cases; and if he will make a statement.
max answer › date of answer	2016-04-26

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

514558

registered interest

date

20/04/2016

answering body

Department for Work and Pensions

answering dept id

answering dept short name

Work and Pensions

answering dept sort name

Work and Pensions

hansard heading

Independent Case Examiner

house id

legislature

25259

	pref label	House of Commons

question text

To ask the Secretary of State for Work and Pensions, what the average waiting time is for the Independent Case Examiner to review accepted cases; and if he will make a statement.

tabling member constituency

Stockton North

tabling member printed

Alex Cunningham

uin

34867

answer

is ministerial correction

date of answer

26/04/2016

answer text

During the 2015/16 financial year complaints examined by the Independent Case Examiner’s (ICE) Office took an average of 37 weeks to process from the point at which they were accepted. Improvements in complaint handling within DWP mean that the ICE Office receive far fewer cases which can be resolved, to the complainant’s satisfaction, without a full investigation of the evidence. This means that the ICE process is reserved for more complex cases which are, by nature, more time consuming.

answering member constituency

North Swindon

answering member printed

Justin Tomlinson

question first answered

26/04/2016 15:00:10

answering member

4105

	label	Biography information for Justin Tomlinson

tabling member

4122

	label	Biography information for Alex Cunningham