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514510
unstar this property registered interest false more like this
star this property date less than 2016-04-20more like thismore than 2016-04-20
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
unstar this property answering dept sort name Home Office more like this
star this property hansard heading Social Services remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons remove filter
star this property question text To ask the Secretary of State for the Home Department, what role her Department had in the selection of appointed local authority heads of social services departments from 1985 to 2015. more like this
star this property tabling member constituency Streatham more like this
star this property tabling member printed
Mr Chuka Umunna more like this
star this property uin 34804 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2016-04-28more like thismore than 2016-04-28
star this property answer text <p>The Home Secretary has not had any involvement in appointing local authority heads of social services departments.</p> more like this
star this property answering member constituency Staffordshire Moorlands more like this
star this property answering member printed Karen Bradley more like this
star this property question first answered
less than 2016-04-28T16:45:46.88Zmore like thismore than 2016-04-28T16:45:46.88Z
star this property answering member
4110
unstar this property label Biography information for Dame Karen Bradley more like this
star this property previous answer version
57219
star this property answering member constituency Staffordshire Moorlands more like this
star this property answering member printed Karen Bradley more like this
star this property answering member
4110
star this property label Biography information for Dame Karen Bradley more like this
star this property tabling member
4128
star this property label Biography information for Chuka Umunna more like this
436274
unstar this property registered interest false more like this
star this property date less than 2015-12-08more like thismore than 2015-12-08
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
unstar this property answering dept sort name Health more like this
star this property hansard heading Social Services remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons remove filter
star this property question text To ask the Secretary of State for Health, with which external stakeholders his Department has discussed contingency planning for provider failure in the social care market. more like this
star this property tabling member constituency Cambridge more like this
star this property tabling member printed
Daniel Zeichner more like this
star this property uin 19073 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2015-12-16more like thismore than 2015-12-16
star this property answer text <p>In 2013, Government carried out a public consultation (‘Oversight in Adult Social Care’) on a detailed set of proposals for market oversight and provider failure.</p><br /><p>The feedback from stakeholders including individual local authorities, local authority membership organisations, individual care providers, provider representative organisations and commercial experts formed the basis of a number of reforms in the Care Act 2014 that ensures people do not go without the care they need when their providers’ business fails. This includes:</p><br /><ol><li>Duties on local authorities to temporarily meet the needs of individuals and their carers where their provider is unable to carry on because of business failure. Statutory guidance to support local authorities to discharge these functions was subject to a full public consultation and can be found at:</li></ol><br /><p><a href="https://www.gov.uk/government/publications/care-act-2014-statutory-guidance-for-implementation" target="_blank">https://www.gov.uk/government/publications/care-act-2014-statutory-guidance-for-implementation</a></p><br /><p>The Department also worked with the Association of Directors of Adult Social Services, the Local Government Association, and the Local Government Information Unit (LGiU) to produce a guide to support local authorities to develop contingency plans for provider failure in the social care market. Numerous stakeholders, including local authorities, providers and insolvency practitioners were involved in the development of the guide and participated in the LGiU consultation exercises.</p><br /><p>The guidance can be found at:</p><br /><p><a href="http://www.lgiu.org.uk/report/care-and-continuity-guide/" target="_blank">http://www.lgiu.org.uk/report/care-and-continuity-guide/</a></p><br /><p>The Department commissioned the consultancy Cordis Bright to produce guidance to support local authorities with market oversight at the local level to enable them to meet their new responsibilities under the Care Act for ensuring continuity of care in the event of a provider business failure. The materials were produced following extensive input from both councils and providers.</p><br /><ol start="2"><li>New duties for the Care Quality Commission (CQC) to oversee the finances of care providers which are either large or whose provision is geographically concentrated as their financial failure would make it difficult for local authorities to discharge their statutory responsibilities.</li></ol><br /><p>The CQC oversight function will provide early warning to relevant local authorities in the event that one of these providers is likely to fail and their services cease. This will allow local authorities time to implement contingency plans.</p><br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />
star this property answering member constituency North East Bedfordshire more like this
star this property answering member printed Alistair Burt more like this
star this property question first answered
less than 2015-12-16T17:43:01.72Zmore like thismore than 2015-12-16T17:43:01.72Z
star this property answering member
1201
unstar this property label Biography information for Alistair Burt more like this
star this property tabling member
4382
star this property label Biography information for Daniel Zeichner more like this
381125
unstar this property registered interest false more like this
star this property date less than 2015-06-15more like thismore than 2015-06-15
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
unstar this property answering dept sort name Health more like this
star this property hansard heading Social Services remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons remove filter
star this property question text To ask the Secretary of State for Health, with reference to page 11 of the Association of Directors of Adult Social Services annual budget survey, published on 4 June 2015, if he will make an assessment of the implications for his policy of the findings that seven per cent of directors who responded to that survey are fully confident that planned savings can be met in 2016-17 and that a smaller proportion of directors is so confident in respect of 2017-18. more like this
star this property tabling member constituency Bermondsey and Old Southwark more like this
star this property tabling member printed
Neil Coyle more like this
star this property uin 2452 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2015-06-23more like thismore than 2015-06-23
star this property answer text <p>Funding decisions for 2016/17 onwards, including on adult social care, are subject to the forthcoming Spending Review.</p><p> </p><p> </p><p> </p><p>The Department will continue to work closely with local government and the National Health Service to understand future funding requirements, including continuing scope and opportunities to make savings, to support decisions relating to the upcoming Spending Review.</p><p> </p> more like this
star this property answering member constituency North East Bedfordshire more like this
star this property answering member printed Alistair Burt more like this
star this property question first answered
less than 2015-06-23T10:41:00.48Zmore like thismore than 2015-06-23T10:41:00.48Z
star this property answering member
1201
unstar this property label Biography information for Alistair Burt more like this
star this property tabling member
4368
star this property label Biography information for Neil Coyle more like this
657025
unstar this property registered interest false more like this
star this property date less than 2016-12-12more like thismore than 2016-12-12
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
unstar this property answering dept sort name Health more like this
star this property hansard heading Social Services remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons remove filter
star this property question text To ask the Secretary of State for Health, which organisation is responsible for the inspection and regulation of social care services commissioned and delivered by local authorities; and if he will make a statement. more like this
star this property tabling member constituency West Lancashire more like this
star this property tabling member printed
Rosie Cooper more like this
star this property uin 57247 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2016-12-15more like thismore than 2016-12-15
star this property answer text <p>The Care Quality Commission (CQC) is the independent regulator of health and adult social care providers in England.</p><p> </p><p>All providers of regulated activities, including National Health Service and independent providers, have to register with CQC and follow a set of fundamental standards of safety and quality below which care should never fall.</p> more like this
star this property answering member constituency Warrington South more like this
star this property answering member printed David Mowat more like this
star this property question first answered
remove maximum value filtermore like thismore than 2016-12-15T10:18:21.057Z
star this property answering member
4080
unstar this property label Biography information for David Mowat more like this
star this property tabling member
1538
star this property label Biography information for Rosie Cooper more like this
483184
unstar this property registered interest false more like this
star this property date less than 2016-03-21more like thismore than 2016-03-21
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
unstar this property answering dept sort name Health more like this
star this property hansard heading Social Services remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons remove filter
star this property question text To ask the Secretary of State for Health, whether his Department plans to (a) introduce the appeals system set out in Section 72 of the Care Act 2014 and (b) revise the current care capital limits. more like this
star this property tabling member constituency Wolverhampton North East more like this
star this property tabling member printed
Emma Reynolds more like this
star this property uin 32039 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2016-03-24more like thismore than 2016-03-24
star this property answer text <p>The Department published an Impact Assessment of the cap on care costs system alongside a consultation on draft regulations and guidance in February 2015. This estimated that the numbers of people who would receive financial support as a result of the introduction of the cap and extensions to the means test from 2016 to 2026 would have been as follows:</p><p> </p><table><tbody><tr><td><p> </p></td><td><p>2016/17</p></td><td><p>2017/18</p></td><td><p>2018/19</p></td><td><p>2019/20</p></td><td><p>2020/21</p></td><td><p>2021/22</p></td><td><p>2022/23</p></td><td><p>2023/24</p></td><td><p>2024/25</p></td><td><p>2025/26</p></td></tr><tr><td><p>Additional people supported</p></td><td><p>23,000</p></td><td><p>24,000</p></td><td><p>28,000</p></td><td><p>38,000</p></td><td><p>53,000</p></td><td><p>64,000</p></td><td><p>71,000</p></td><td><p>74,000</p></td><td><p>78,000</p></td><td><p>81,000</p></td></tr><tr><td><p>Number reaching the cap</p></td><td><p>0</p></td><td><p>0</p></td><td><p>19,000</p></td><td><p>37,000</p></td><td><p>74,000</p></td><td><p>101,000</p></td><td><p>115,000</p></td><td><p>121,000</p></td><td><p>128,000</p></td><td><p>132,000</p></td></tr></tbody></table><p> </p><p>The Government remains committed to the implementation of the cap on care costs in 2020. This will offer financial protection and peace of mind to people who need care and support. In the meantime, means-tested financial support remains available for those who cannot afford to pay for care to meet their eligible needs.</p><p>The capital limits, which determine how much capital a person may hold whilst receiving means-tested financial support towards their social care, will remain at their current levels for the financial year 2016/17.</p><p>The Department plans to introduce the appeals system for adult social care in April 2020, alongside of the implementation of the cap on care costs.</p><p>Due to concerns around the potential impact, Ministers also decided to delay the implementation of Section 18(3) of the Care Act 2014 until 2020 in line with the timetable for implementing funding reform. This will allow the Department enough time to research the likely impact of these reforms on the market and develop effective mitigations.</p><p>Information on the number of delayed transfers of care is published by NHS England on a monthly basis and is available at the following link:</p><p><a href="https://www.england.nhs.uk/statistics/statistical-work-areas/delayed-transfers-of-care/delayed-transfers-of-care-data-2015-16/" target="_blank">https://www.england.nhs.uk/statistics/statistical-work-areas/delayed-transfers-of-care/delayed-transfers-of-care-data-2015-16/</a></p><p>- see the delayed days by responsible organisation spreadsheet.</p><p>We do not have centrally held figures regarding the numbers of people who will enter the social care system in future, any impact that the cap on care costs might have on delayed transfers of care, or the numbers of people who might have asked local authorities to arrange their care under s18(3) of the Care Act 2014.</p>
star this property answering member constituency North East Bedfordshire more like this
star this property answering member printed Alistair Burt more like this
star this property grouped question UIN
31810 more like this
32038 more like this
32040 more like this
star this property question first answered
less than 2016-03-24T10:23:16.417Zmore like thismore than 2016-03-24T10:23:16.417Z
star this property answering member
1201
unstar this property label Biography information for Alistair Burt more like this
star this property tabling member
4077
star this property label Biography information for Emma Reynolds more like this
483040
unstar this property registered interest false more like this
star this property date less than 2016-03-21more like thismore than 2016-03-21
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
unstar this property answering dept sort name Health more like this
star this property hansard heading Social Services remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons remove filter
star this property question text To ask the Secretary of State for Health, whether he has made an estimate of the number of people in each of the next five years that would have received financial support as a result of the introduction of the cap on care costs proposed for April 2016 which has been postponed until April 2020. more like this
star this property tabling member constituency North Norfolk more like this
star this property tabling member printed
Norman Lamb more like this
star this property uin 31810 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2016-03-24more like thismore than 2016-03-24
star this property answer text <p>The Department published an Impact Assessment of the cap on care costs system alongside a consultation on draft regulations and guidance in February 2015. This estimated that the numbers of people who would receive financial support as a result of the introduction of the cap and extensions to the means test from 2016 to 2026 would have been as follows:</p><p> </p><table><tbody><tr><td><p> </p></td><td><p>2016/17</p></td><td><p>2017/18</p></td><td><p>2018/19</p></td><td><p>2019/20</p></td><td><p>2020/21</p></td><td><p>2021/22</p></td><td><p>2022/23</p></td><td><p>2023/24</p></td><td><p>2024/25</p></td><td><p>2025/26</p></td></tr><tr><td><p>Additional people supported</p></td><td><p>23,000</p></td><td><p>24,000</p></td><td><p>28,000</p></td><td><p>38,000</p></td><td><p>53,000</p></td><td><p>64,000</p></td><td><p>71,000</p></td><td><p>74,000</p></td><td><p>78,000</p></td><td><p>81,000</p></td></tr><tr><td><p>Number reaching the cap</p></td><td><p>0</p></td><td><p>0</p></td><td><p>19,000</p></td><td><p>37,000</p></td><td><p>74,000</p></td><td><p>101,000</p></td><td><p>115,000</p></td><td><p>121,000</p></td><td><p>128,000</p></td><td><p>132,000</p></td></tr></tbody></table><p> </p><p>The Government remains committed to the implementation of the cap on care costs in 2020. This will offer financial protection and peace of mind to people who need care and support. In the meantime, means-tested financial support remains available for those who cannot afford to pay for care to meet their eligible needs.</p><p>The capital limits, which determine how much capital a person may hold whilst receiving means-tested financial support towards their social care, will remain at their current levels for the financial year 2016/17.</p><p>The Department plans to introduce the appeals system for adult social care in April 2020, alongside of the implementation of the cap on care costs.</p><p>Due to concerns around the potential impact, Ministers also decided to delay the implementation of Section 18(3) of the Care Act 2014 until 2020 in line with the timetable for implementing funding reform. This will allow the Department enough time to research the likely impact of these reforms on the market and develop effective mitigations.</p><p>Information on the number of delayed transfers of care is published by NHS England on a monthly basis and is available at the following link:</p><p><a href="https://www.england.nhs.uk/statistics/statistical-work-areas/delayed-transfers-of-care/delayed-transfers-of-care-data-2015-16/" target="_blank">https://www.england.nhs.uk/statistics/statistical-work-areas/delayed-transfers-of-care/delayed-transfers-of-care-data-2015-16/</a></p><p>- see the delayed days by responsible organisation spreadsheet.</p><p>We do not have centrally held figures regarding the numbers of people who will enter the social care system in future, any impact that the cap on care costs might have on delayed transfers of care, or the numbers of people who might have asked local authorities to arrange their care under s18(3) of the Care Act 2014.</p>
star this property answering member constituency North East Bedfordshire more like this
star this property answering member printed Alistair Burt more like this
star this property grouped question UIN
32038 more like this
32039 more like this
32040 more like this
star this property question first answered
less than 2016-03-24T10:23:16.227Zmore like thismore than 2016-03-24T10:23:16.227Z
star this property answering member
1201
unstar this property label Biography information for Alistair Burt more like this
star this property tabling member
1439
star this property label Biography information for Norman Lamb more like this
99860
unstar this property registered interest false more like this
star this property date less than 2014-10-20more like thismore than 2014-10-20
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
unstar this property answering dept sort name Health more like this
star this property hansard heading Social Services remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons remove filter
star this property question text To ask the Secretary of State for Health, when his Department will publish a response to the consultation Updating our care and support system: draft regulations and guidance, published on 6 June 2014. more like this
star this property tabling member constituency South Shields more like this
star this property tabling member printed
Mrs Emma Lewell-Buck more like this
star this property uin 211058 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2014-10-23more like thismore than 2014-10-23
star this property answer text <p>A consultation on the draft regulations and guidance to support implementation of part one of the Care Act 2014 opened on 5 June 2014 and ran for 10 weeks to 15 August 2014.</p><p> </p><p> </p><p> </p><p>The Government will publish a response to the consultation shortly. The statutory guidance to support implementation of part one of the Care Act will be published at the same time.</p><p> </p> more like this
star this property answering member constituency North Norfolk more like this
star this property answering member printed Norman Lamb more like this
star this property question first answered
less than 2014-10-23T11:36:29.5537621Zmore like thismore than 2014-10-23T11:36:29.5537621Z
star this property answering member
1439
unstar this property label Biography information for Norman Lamb more like this
star this property tabling member
4277
star this property label Biography information for Mrs Emma Lewell-Buck more like this
57741
unstar this property registered interest false more like this
star this property date less than 2014-06-04more like thismore than 2014-06-04
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
unstar this property answering dept sort name Health more like this
star this property hansard heading Social Services remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons remove filter
star this property question text To ask the Secretary of State for Health, what the annual cost to the public purse is of processing applications for free social care in England. more like this
star this property tabling member constituency Truro and Falmouth more like this
star this property tabling member printed
Sarah Newton more like this
star this property uin 198598 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2014-06-10more like thismore than 2014-06-10
star this property answer text <p>Access to State financial support for adult social care in England is means-tested and is not generally provided free of charge. In this way, individuals are expected to pay towards the cost of their care and support based on what they can afford.</p><p> </p><p>Adults with less than £23,250 in capital can seek help with the cost of social care from their local authority. Local authorities carry out a financial assessment to decide what an individual can afford to pay. Local authorities must take account of an individual's capital assets and income, including income from Benefits and the State Pension.</p><p> </p><p>Information on the cost to local authorities of carrying out financial assessments is not collected centrally.</p><p> </p><p>In its 2011 report, the independent Palliative Care Funding Review recommended the provision of free social care at the end of life. A series of palliative care funding pilots were established to test the review's recommendations, and these completed their work in March 2014. NHS England is currently analysing the financial data collected from the pilots. Once this analysis has been completed, a decision will be made on the issue of free social care at the end of life, taking into account this analysis and wider policy and financial considerations.</p><p> </p><p> </p>
star this property answering member constituency North Norfolk more like this
star this property answering member printed Norman Lamb more like this
star this property grouped question UIN
198597 more like this
198599 more like this
star this property question first answered
less than 2014-06-10T14:38:10.0283748Zmore like thismore than 2014-06-10T14:38:10.0283748Z
star this property answering member
1439
unstar this property label Biography information for Norman Lamb more like this
star this property tabling member
4071
star this property label Biography information for Sarah Newton more like this
171266
unstar this property registered interest false more like this
star this property date less than 2014-12-17more like thismore than 2014-12-17
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
unstar this property answering dept sort name Health more like this
star this property hansard heading Social Services remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons remove filter
star this property question text To ask the Secretary of State for Health, what the (a) actual and (b) percentage change was in expenditure per head of population aged 65 and over on adult social care services in each English local authority in 2009-10 and 2013-14. more like this
star this property tabling member constituency Westminster North more like this
star this property tabling member printed
Ms Karen Buck more like this
star this property uin 219191 more like this
star this property answer
answer
unstar this property is ministerial correction true more like this
star this property date of answer less than 2015-01-05more like thismore than 2015-01-05
star this property answer text <p><del class="ministerial">Data on expenditure per head of population aged 65 and over on adult social care services is not held centrally and could only be obtained at disproportionate cost. The attached table provides the net current expenditure per head of population who receive adult social care aged 65 and over, broken down by local authority and year. The last column shows the percentage change between 2009-10 and 2013-14.</del></p><p> </p><p><ins class="ministerial">Local authorities in England spent £6.7 billion on social care for people aged over 65 and over in 2013-14, compared with £7.4 billion in 2009-10. In 2013-14 the National Health Service transferred £859 million to social care but we are unable to include this investment in the overall spending figure as we do not hold information on how much of it was spent on people aged 65 and over.</ins></p><p><ins class="ministerial">The attached table provides a breakdown of expenditure on social care per head of population aged 65 and over broken down by local authority in 2009-10 and 2013-14. The table also details the percentage change and actual change between those two financial years. The figures do not include NHS transfer funding.</ins></p><p><ins class="ministerial"> <p> </p><p> </p><p /> <p> </p></ins></p><p> </p><p> </p><p> </p>
star this property answering member constituency North Norfolk more like this
star this property answering member printed Norman Lamb more like this
star this property question first answered
less than 2015-01-05T16:21:02.717Zmore like thismore than 2015-01-05T16:21:02.717Z
star this property question first ministerially corrected
less than 2015-01-13T14:57:52.833Zmore like thismore than 2015-01-13T14:57:52.833Z
star this property answering member
1439
unstar this property label Biography information for Norman Lamb more like this
star this property attachment
1
star this property file name Revised table PQ 219191.docx more like this
star this property title Social care spend per head of population 2009-14 more like this
star this property previous answer version
36913
star this property answering member constituency North Norfolk more like this
star this property answering member printed Norman Lamb more like this
star this property answering member
1439
star this property label Biography information for Norman Lamb more like this
unstar this property attachment
1
star this property file name 2014-12-22 PQ219191 Karen Buck Table on over 65 LA Expenditure.docx more like this
star this property title Over 65 LA expenditure more like this
star this property tabling member
199
star this property label Biography information for Ms Karen Buck more like this
105974
unstar this property registered interest false more like this
star this property date less than 2014-11-03more like thismore than 2014-11-03
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
unstar this property answering dept sort name Health more like this
star this property hansard heading Social Services remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons remove filter
star this property question text To ask the Secretary of State for Health, what steps his Department takes to ensure that local authorities are aware of their obligations to investigate complaints about poor-quality social care; and what assistance the Government provides to help them meet those obligations. more like this
star this property tabling member constituency Mid Bedfordshire more like this
star this property tabling member printed
Nadine Dorries more like this
star this property uin 212938 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2014-11-10more like thismore than 2014-11-10
star this property answer text <p>Each local authority is responsible for the quality of social care services it commissions. There is no national register or oversight of complaints in social care. However, local authorities are required, pursuant to the Local Authority Social Services and National Health Service (England) Regulations 2009, to keep a record of each complaint received, the subject matter and outcome and timescales for responding.</p><p> </p><p> </p><p> </p><p>They are also obliged to make a summary of this information available to the public via an annual report. The Government believes that we should be committed to ensuring the system for resolving complaints about care is compassionate, personal, responsive, timely and ensures lessons are learned.</p><p> </p><p> </p><p> </p><p>The Department established a national complaints programme board in December 2013. A comprehensive programme has been developed with national partners, including the Care Quality Commission (CQC), NHS England, Healthwatch England, the Parliamentary and Health Service Ombudsman, the Local Government Ombudsman, the Local Government Association, Monitor and the NHS Trust Development Association, to bring about important changes to the way complainants are supported and complaints are handled across the health and social care systems.</p><p> </p><p> </p><p> </p><p>We are informed by the CQC that it is committed to strengthening its approach to assessing complaints and concerns during inspections. During an inspection, CQC inspectors will use key lines of enquiry to ascertain the standard of care. A mandatory key line of enquiry used during inspections of adult social care is whether the service routinely listens and learns from people’s experiences, concerns and complaints.</p><p> </p><p> </p><p> </p><p>Under the Care Act, local authorities will have a new market shaping duty, meaning that they should work with local people and communities and engage with their local care providers to facilitate a diverse supply of high quality services.</p><p> </p><p> </p><p> </p><p>The Care Act reforms should increase transparency and support more effective competition in local care markets. This will help providers of high quality care to attract more people, and to grow and diversify their share in the market.</p><p> </p><p> </p><p> </p><p>We have just issued statutory guidance to local authorities about their new market shaping duties. Together with Association of Directors of Adult Social Services and the Local Government Association, we are developing a series of commissioning standards to improve local authority commissioning practices and encourage more flexibility, allowing providers to engage with them in new ways. We are keen to move commissioning from a “time and task” based to an outcomes-driven activity.</p><p> </p><p> </p><p> </p>
star this property answering member constituency North Norfolk more like this
star this property answering member printed Norman Lamb more like this
star this property grouped question UIN
212937 more like this
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star this property question first answered
less than 2014-11-10T16:42:56.6359808Zmore like thismore than 2014-11-10T16:42:56.6359808Z
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unstar this property label Biography information for Norman Lamb more like this
star this property tabling member
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star this property label Biography information for Ms Nadine Dorries more like this