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1672855

	registered interest
	date	24/11/2023
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Home Office: ICT
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, how much their Department spent on (a) current and (b) legacy IT infrastructure (i) in total and (ii) purchased in 2013 or earlier in each of the last three years.
	tabling member constituency	Reading East
	tabling member printed	Matt Rodda
	uin	3659
	answer	answer is ministerial correction date of answer 29/11/2023 answer text <p>We do not currently hold data on the amount of money that has been spent on current and legacy IT infrastructure.</p><p>As of the most recent update to Public Accounts Committee in December 2022, four systems are deemed Red Rated Legacy systems. There are active update programmes working to replace each of these.</p> answering member constituency Croydon South answering member printed Chris Philp grouped question UIN 3660 question first answered 29/11/2023 15:11:53 answering member 4503 label Biography information for Chris Philp
	tabling member	4654 label Biography information for Matt Rodda

1672856

	registered interest
	date	24/11/2023
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Home Office: ICT
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, with reference to the guidance by the Central Digital and Data Office entitled Guidance on the Legacy IT Risk Assessment Framework, published on 29 September 2023, how many red-rated IT systems are used by their Department.
	tabling member constituency	Reading East
	tabling member printed	Matt Rodda
	uin	3660
	answer	answer is ministerial correction date of answer 29/11/2023 answer text <p>We do not currently hold data on the amount of money that has been spent on current and legacy IT infrastructure.</p><p>As of the most recent update to Public Accounts Committee in December 2022, four systems are deemed Red Rated Legacy systems. There are active update programmes working to replace each of these.</p> answering member constituency Croydon South answering member printed Chris Philp grouped question UIN 3659 question first answered 29/11/2023 15:11:53 answering member 4503 label Biography information for Chris Philp
	tabling member	4654 label Biography information for Matt Rodda

1675938

	registered interest
	date	06/12/2023
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Home Office: ICT
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, pursuant to the Answer of 29 November 2023 to Question 3660 on Home Office: ICT, if he will publish details of the four red-rated legacy systems.
	tabling member constituency	Reading East
	tabling member printed	Matt Rodda
	uin	5612
	answer	answer is ministerial correction date of answer 11/12/2023 answer text <p>The information held about Red Rated Systems is sensitive for both commercial and security reasons.</p><p>Each legacy system in the department is closely monitored and has a remediation programme in place to mitigate or completely remove the legacy elements.</p> answering member constituency Croydon South answering member printed Chris Philp question first answered 11/12/2023 17:08:53 answering member 4503 label Biography information for Chris Philp
	tabling member	4654 label Biography information for Matt Rodda

1690060

	registered interest
	date	19/02/2024
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Home Office: ICT
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, how many people are awaiting decisions on applications to the Home Office as a result of technical issues in each month since January 2023.
	tabling member constituency	Edmonton
	tabling member printed	Kate Osamor
	uin	14658
	answer	answer is ministerial correction date of answer 27/02/2024 answer text <p>The exact number of people awaiting decisions on applications to the Home Office as a result of technical issues in each month since January 2023 is not information currently held in a reportable format.</p> answering member constituency Corby answering member printed Tom Pursglove question first answered 27/02/2024 16:39:02 answering member 4369 label Biography information for Tom Pursglove
	tabling member	4515 label Biography information for Kate Osamor

1690061

	registered interest
	date	19/02/2024
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Home Office: ICT
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what is the cause of recent technical issues delaying home office applications.
	tabling member constituency	Edmonton
	tabling member printed	Kate Osamor
	uin	14659
	answer	answer is ministerial correction date of answer 27/02/2024 answer text <p>Increasingly since 2023, applications to remain in the United Kingdom have been processed on the new caseworking system, Atlas.</p><p>It is a complex system that has many integrated services such as security checking, sending notifications to applicants, triggering the production of BRP cards or creation of digital status. Whilst there have been some issues encountered as Atlas has been developed, no systemic issues have been identified that have caused concerns to be raised with the third-party IT suppliers helping develop and support Atlas.</p><p>Most technical issues are resolved within days.</p> answering member constituency Corby answering member printed Tom Pursglove grouped question UIN 14660 14661 14663 14664 question first answered 27/02/2024 16:06:31 answering member 4369 label Biography information for Tom Pursglove
	tabling member	4515 label Biography information for Kate Osamor

1690062

	registered interest
	date	19/02/2024
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Home Office: ICT
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, if he will make an assessment of trends in the number of technical issues in relation to home office applications since January 2023.
	tabling member constituency	Edmonton
	tabling member printed	Kate Osamor
	uin	14660
	answer	answer is ministerial correction date of answer 27/02/2024 answer text <p>Increasingly since 2023, applications to remain in the United Kingdom have been processed on the new caseworking system, Atlas.</p><p>It is a complex system that has many integrated services such as security checking, sending notifications to applicants, triggering the production of BRP cards or creation of digital status. Whilst there have been some issues encountered as Atlas has been developed, no systemic issues have been identified that have caused concerns to be raised with the third-party IT suppliers helping develop and support Atlas.</p><p>Most technical issues are resolved within days.</p> answering member constituency Corby answering member printed Tom Pursglove grouped question UIN 14659 14661 14663 14664 question first answered 27/02/2024 16:06:31 answering member 4369 label Biography information for Tom Pursglove
	tabling member	4515 label Biography information for Kate Osamor

1690063

	registered interest
	date	19/02/2024
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Home Office: ICT
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what steps his Department is taking to tackle technical issues in relation to home office applications.
	tabling member constituency	Edmonton
	tabling member printed	Kate Osamor
	uin	14661
	answer	answer is ministerial correction date of answer 27/02/2024 answer text <p>Increasingly since 2023, applications to remain in the United Kingdom have been processed on the new caseworking system, Atlas.</p><p>It is a complex system that has many integrated services such as security checking, sending notifications to applicants, triggering the production of BRP cards or creation of digital status. Whilst there have been some issues encountered as Atlas has been developed, no systemic issues have been identified that have caused concerns to be raised with the third-party IT suppliers helping develop and support Atlas.</p><p>Most technical issues are resolved within days.</p> answering member constituency Corby answering member printed Tom Pursglove grouped question UIN 14659 14660 14663 14664 question first answered 27/02/2024 16:06:31 answering member 4369 label Biography information for Tom Pursglove
	tabling member	4515 label Biography information for Kate Osamor

1690064

	registered interest
	date	19/02/2024
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Home Office: ICT
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what his Department's policy is on informing applicants if the time taken to process their application is longer than the published service standard as a result of technical issues.
	tabling member constituency	Edmonton
	tabling member printed	Kate Osamor
	uin	14662
	answer	answer is ministerial correction date of answer 27/02/2024 answer text <p>Where there is a technical issue which prevents caseworkers from taking action on a case, the department will seek to address these as quickly as possible and resolve these so the case can be completed within its service standard. Where the technical issue may cause the case to go out of service standard, caseworking teams will write to the customer to inform them of the delay and keep them informed of progress.</p><p> </p><p>The latest published statistics which includes data on performance against Service Level Agreement for Standard, Priority and Super Priority visas up to the end of Q3 2023 can be found in this link (Data tab VSI_02):<a href="https://www.gov.uk/government/publications/visas-and-citizenship-data-q3-2023" target="_blank"> https://www.gov.uk/government/publications/visas-and-citizenship-data-q3-2023. </a></p><p> </p><p>Q4 2023 stats are due to be published shortly.</p> answering member constituency Corby answering member printed Tom Pursglove question first answered 27/02/2024 16:34:49 answering member 4369 label Biography information for Tom Pursglove
	tabling member	4515 label Biography information for Kate Osamor

1690065

	registered interest
	date	19/02/2024
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Home Office: ICT
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what the average time taken was to resolve technical issues in relation to processing home office applications in each month in 2023.
	tabling member constituency	Edmonton
	tabling member printed	Kate Osamor
	uin	14663
	answer	answer is ministerial correction date of answer 27/02/2024 answer text <p>Increasingly since 2023, applications to remain in the United Kingdom have been processed on the new caseworking system, Atlas.</p><p>It is a complex system that has many integrated services such as security checking, sending notifications to applicants, triggering the production of BRP cards or creation of digital status. Whilst there have been some issues encountered as Atlas has been developed, no systemic issues have been identified that have caused concerns to be raised with the third-party IT suppliers helping develop and support Atlas.</p><p>Most technical issues are resolved within days.</p> answering member constituency Corby answering member printed Tom Pursglove grouped question UIN 14659 14660 14661 14664 question first answered 27/02/2024 16:06:31 answering member 4369 label Biography information for Tom Pursglove
	tabling member	4515 label Biography information for Kate Osamor

1690066

	registered interest
	date	19/02/2024
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Home Office: ICT
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, whether his Department has raised concerns with third-party providers on technical issues impacting claims since January 2023.
	tabling member constituency	Edmonton
	tabling member printed	Kate Osamor
	uin	14664
	answer	answer is ministerial correction date of answer 27/02/2024 answer text <p>Increasingly since 2023, applications to remain in the United Kingdom have been processed on the new caseworking system, Atlas.</p><p>It is a complex system that has many integrated services such as security checking, sending notifications to applicants, triggering the production of BRP cards or creation of digital status. Whilst there have been some issues encountered as Atlas has been developed, no systemic issues have been identified that have caused concerns to be raised with the third-party IT suppliers helping develop and support Atlas.</p><p>Most technical issues are resolved within days.</p> answering member constituency Corby answering member printed Tom Pursglove grouped question UIN 14659 14660 14661 14663 question first answered 27/02/2024 16:06:31 answering member 4369 label Biography information for Tom Pursglove
	tabling member	4515 label Biography information for Kate Osamor