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99860
unstar this property registered interest false more like this
star this property date less than 2014-10-20more like thismore than 2014-10-20
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
unstar this property answering dept sort name Health more like this
star this property hansard heading Social Services remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons remove filter
star this property question text To ask the Secretary of State for Health, when his Department will publish a response to the consultation Updating our care and support system: draft regulations and guidance, published on 6 June 2014. more like this
star this property tabling member constituency South Shields remove filter
star this property tabling member printed
Mrs Emma Lewell-Buck more like this
star this property uin 211058 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2014-10-23more like thismore than 2014-10-23
star this property answer text <p>A consultation on the draft regulations and guidance to support implementation of part one of the Care Act 2014 opened on 5 June 2014 and ran for 10 weeks to 15 August 2014.</p><p> </p><p> </p><p> </p><p>The Government will publish a response to the consultation shortly. The statutory guidance to support implementation of part one of the Care Act will be published at the same time.</p><p> </p> more like this
star this property answering member constituency North Norfolk more like this
star this property answering member printed Norman Lamb more like this
star this property question first answered
less than 2014-10-23T11:36:29.5537621Zmore like thismore than 2014-10-23T11:36:29.5537621Z
star this property answering member
1439
unstar this property label Biography information for Norman Lamb more like this
star this property tabling member
4277
star this property label Biography information for Mrs Emma Lewell-Buck more like this
173429
unstar this property registered interest false more like this
star this property date less than 2015-01-13more like thismore than 2015-01-13
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
unstar this property answering dept sort name Health more like this
star this property hansard heading Social Services remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons remove filter
star this property question text To ask the Secretary of State for Health, if he will bring forward proposals to make it a statutory requirement for care providers to make clients aware of the Local Government Ombudsman complaints procedure. more like this
star this property tabling member constituency South Shields remove filter
star this property tabling member printed
Mrs Emma Lewell-Buck more like this
star this property uin 220637 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2015-01-16more like thismore than 2015-01-16
star this property answer text <p>There are no current plans to introduce a statutory requirement for care providers to make users of services aware of the Local Government Ombudsman (LGO) complaints procedure.</p><p> </p><p> </p><p> </p><p>In December 2013, the Department set up a Complaints Programme Board to bring together a range of partners across the care system to implement actions which will lead to improvements in complaints handling, as set out in <em>Hard Truths, </em>the Government’s response to the Mid Staffordshire NHS Foundation Trust Public Inquiry.</p><p> </p><p> </p><p> </p><p>The LGO is part of this crucial work programme, which has been developed with other national partners to bring about important changes to the way complainants are supported and complaints are handled across the care system.</p><p> </p><p> </p><p> </p><p>We do not propose to introduce a statutory requirement for care providers to publish an annual report on their internal complaints procedures. However, Regulation 19 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 requires that providers registered with the Care Quality Commission (CQC) must have a system in place for identifying, receiving, handling and responding to complaints and comments made by service users or anyone acting on their behalf.</p><p> </p><p> </p><p> </p><p>In particular, service providers must ensure that any complaint made is fully investigated and where practicable, resolved to the satisfaction of the service user or the person acting on their behalf.</p><p> </p><p> </p><p> </p><p>CQC’s guidance on complying with this regulation sets out that service users should be aware of the steps they can take if they are not satisfied with the findings or outcome once a complaint has been responded to. This includes their being advised of their right to refer the matter to the LGO.</p><p> </p>
star this property answering member constituency North Norfolk more like this
star this property answering member printed Norman Lamb more like this
star this property grouped question UIN 220638 more like this
star this property question first answered
less than 2015-01-16T14:05:21.077Zmore like thismore than 2015-01-16T14:05:21.077Z
star this property answering member
1439
unstar this property label Biography information for Norman Lamb more like this
star this property tabling member
4277
star this property label Biography information for Mrs Emma Lewell-Buck more like this
173428
unstar this property registered interest false more like this
star this property date less than 2015-01-13more like thismore than 2015-01-13
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
unstar this property answering dept sort name Health more like this
star this property hansard heading Social Services remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons remove filter
star this property question text To ask the Secretary of State for Health, if he will bring forward proposals to introduce a statutory requirement for care providers to publish an annual report on their internal complaints procedures. more like this
star this property tabling member constituency South Shields remove filter
star this property tabling member printed
Mrs Emma Lewell-Buck more like this
star this property uin 220638 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2015-01-16more like thismore than 2015-01-16
star this property answer text <p>There are no current plans to introduce a statutory requirement for care providers to make users of services aware of the Local Government Ombudsman (LGO) complaints procedure.</p><p> </p><p> </p><p> </p><p>In December 2013, the Department set up a Complaints Programme Board to bring together a range of partners across the care system to implement actions which will lead to improvements in complaints handling, as set out in <em>Hard Truths, </em>the Government’s response to the Mid Staffordshire NHS Foundation Trust Public Inquiry.</p><p> </p><p> </p><p> </p><p>The LGO is part of this crucial work programme, which has been developed with other national partners to bring about important changes to the way complainants are supported and complaints are handled across the care system.</p><p> </p><p> </p><p> </p><p>We do not propose to introduce a statutory requirement for care providers to publish an annual report on their internal complaints procedures. However, Regulation 19 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 requires that providers registered with the Care Quality Commission (CQC) must have a system in place for identifying, receiving, handling and responding to complaints and comments made by service users or anyone acting on their behalf.</p><p> </p><p> </p><p> </p><p>In particular, service providers must ensure that any complaint made is fully investigated and where practicable, resolved to the satisfaction of the service user or the person acting on their behalf.</p><p> </p><p> </p><p> </p><p>CQC’s guidance on complying with this regulation sets out that service users should be aware of the steps they can take if they are not satisfied with the findings or outcome once a complaint has been responded to. This includes their being advised of their right to refer the matter to the LGO.</p><p> </p>
star this property answering member constituency North Norfolk more like this
star this property answering member printed Norman Lamb more like this
star this property grouped question UIN 220637 more like this
star this property question first answered
less than 2015-01-16T14:05:21.217Zmore like thismore than 2015-01-16T14:05:21.217Z
star this property answering member
1439
unstar this property label Biography information for Norman Lamb more like this
star this property tabling member
4277
star this property label Biography information for Mrs Emma Lewell-Buck more like this