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<p><del class="ministerial">Organisationsincludingthe Federation of Small Business,
the British Chamber of Commerce and theConfederation of British Industryoffer advice
to small and medium-sized businesses on best practice when contacting customers. Weencourage
all businesses to have procedures in place to identify themselves when interacting
with customers, whether by phone, online or in person. This is vital for consumer
confidence and trust.</del></p><p><ins class="ministerial">We encourage all businesses
to have procedures in place to identify themselves when interacting with customers,
whether by phone, online or in person. This is vital for consumer confidence and trust.
Organisations including the Federation of Small Business, the British Chamber of Commerce
and the Confederation of British Industry offer advice to small and medium-sized businesses
on best practice when contacting customers.</ins></p><br />
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