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1697671

	registered interest
	date	20/03/2024
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Revenue and Customs: Standards
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what assessment they have made of the quality of customer services provided by His Majesty's Revenue and Customers to taxpayers; and whether they will undertake a review or ask an independent third party to do so.
	tabling member printed	Lord Kempsell
	uin	HL3463
	answer	answer is ministerial correction date of answer 27/03/2024 answer text <p>The quality of HMRC's customer service is regularly assessed by various bodies, including the Treasury Select Committee, National Audit Office, independent Adjudicator's Office, and Public Accounts Committee. HMRC also has internal customer surveys and key performance metrics to monitor its customer service objectives as outlined in the HMRC Charter.</p><p>HMRC Performance is published on a monthly and quarterly basis on GOV.UK:</p><p><a href="https://www.gov.uk/government/collections/hmrc-monthly-performance-reports" target="_blank">https://www.gov.uk/government/collections/hmrc-monthly-performance-reports</a></p><p> </p><p><a href="https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates" target="_blank">https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates</a></p> answering member printed Baroness Vere of Norbiton question first answered 27/03/2024 15:30:08 answering member 4580 label Biography information for Baroness Vere of Norbiton
	tabling member	4988 label Biography information for Lord Kempsell

1682806

	registered interest
	date	17/01/2024
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Revenue and Customs: Standards
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what is the average length of time taken by HMRC to process tax payments.
	tabling member printed	Baroness Eaton
	uin	HL1688
	answer	answer is ministerial correction date of answer 23/01/2024 answer text <p>The average time taken to process tax payments is two working days. This is from the date the customer makes payment to the date it is shown on the customer’s HMRC record (plus postage time if the customer pays by cheque).</p> answering member printed Baroness Vere of Norbiton question first answered 23/01/2024 17:43:28 answering member 4580 label Biography information for Baroness Vere of Norbiton
	tabling member	4184 label Biography information for Baroness Eaton