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house id	2
min date	2019-07-17
ddp created	2024-03-20T21:53:36.917Z

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label

1697671

human indexable

published

registered interest

answer date

05/04/2024

date

20/03/2024

date tabled

20/03/2024

ddp created

20/03/2024 21:53:36

answering body

Treasury

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Tabled

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Treasury

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Treasury

ddp modified

20/03/2024 21:58:39
27/03/2024 15:30:10

hansard heading

Revenue and Customs: Standards

house id

identifier

HL3463

legislature

25277

parliament number

question first answered

27/03/2024 15:30:08

question text

To ask His Majesty's Government what assessment they have made of the quality of customer services provided by His Majesty's Revenue and Customers to taxpayers; and whether they will undertake a review or ask an independent third party to do so.

session

2023/24

session number

tabling member printed

Lord Kempsell

title

House of Lords Tabled Parliamentary Question 2023/24 HL3463

type

WrittenParliamentaryQuestion

uin

HL3463

version

written parliamentary question type

Ordinary

answer

answer

	answer text	<p>The quality of HMRC's customer service is regularly assessed by various bodies, including the Treasury Select Committee, National Audit Office, independent Adjudicator's Office, and Public Accounts Committee. HMRC also has internal customer surveys and key performance metrics to monitor its customer service objectives as outlined in the HMRC Charter.</p><p>HMRC Performance is published on a monthly and quarterly basis on GOV.UK:</p><p><a href="https://www.gov.uk/government/collections/hmrc-monthly-performance-reports" target="_blank">https://www.gov.uk/government/collections/hmrc-monthly-performance-reports</a></p><p> </p><p><a href="https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates" target="_blank">https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates</a></p>

creator

4988

	label	Biography information for Lord Kempsell

publisher

25277

tabling member

4988

	label	Biography information for Lord Kempsell