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house id	2
min date	2015-01-12
answer › date of answer	2015-12-21
question text	To ask Her Majesty%E2%80%99s Government what provisions the contract with Concentrix regarding child tax credits and other benefits makes concerning the time within which decisions must be made about the eligibility for such benefits once they have been withdrawn, and what assessment they have made of how the company has performed against any such requirements in respect of the number of cases in which that period has been exceeded.
max answer › date of answer	2017-09-08

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member printed

question first answered

answering member


label

tabling member


label

435693

registered interest

date

07/12/2015

answering body

HM Treasury

answering dept id

answering dept short name

Treasury

answering dept sort name

CaTreasury

hansard heading

Welfare Tax Credits

house id

legislature

25277

	pref label	House of Lords

question text

To ask Her Majesty’s Government what provisions the contract with Concentrix regarding child tax credits and other benefits makes concerning the time within which decisions must be made about the eligibility for such benefits once they have been withdrawn, and what assessment they have made of how the company has performed against any such requirements in respect of the number of cases in which that period has been exceeded.

tabling member printed

Lord Beecham

uin

HL4268

answer

is ministerial correction

date of answer

21/12/2015

answer text

HM Revenue and Customs’ (HMRC) contract with SYNNEX-Concentrix UK Limited, signed in May 2014, provides additional capacity to review and correct tax credit claims that are potentially based on incorrect information.Full details of the contractual arrangements, including agreed performance indicators put in place in respect of the intervention service, can be found on gov.uk. HMRC regularly monitors the performance of contractors but, due to the commercially sensitive nature of this information, it does not disclose such information.