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1137384

	registered interest
	date	08/07/2019
	answering body	Department for Digital, Culture, Media and Sport
	answering dept id	10
	answering dept short name	Digital, Culture, Media and Sport
	answering dept sort name	Digital, Culture, Media and Sport
	hansard heading	Telecommunications: Compensation
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government, further to the Written Answer by Lord Ashton of Hyde on 3 July (HL16510), what data are collected by the Department for Digital, Culture, Media and Sport on the amounts of compensation paid by broadband and home phone providers due to delayed (1) repairs, and (2) service.
	tabling member printed	Lord Mendelsohn
	uin	HL16991
	answer	answer is ministerial correction date of answer 19/07/2019 answer text <p>The automatic compensation scheme for fixed broadband and landline consumers was established by Ofcom, the UK’s independent regulator for communication services. The Department has not, to date, received any data from Ofcom about the scheme. As set out in our previous answer, the Department’s understands that Ofcom intends to review the scheme next year.</p> answering member printed Lord Ashton of Hyde grouped question UIN HL16992 HL16993 question first answered 19/07/2019 10:46:42 answering member 4247 label Biography information for Lord Ashton of Hyde
	tabling member	4286 label Biography information for Lord Mendelsohn

1137385

	registered interest
	date	08/07/2019
	answering body	Department for Digital, Culture, Media and Sport
	answering dept id	10
	answering dept short name	Digital, Culture, Media and Sport
	answering dept sort name	Digital, Culture, Media and Sport
	hansard heading	Telecommunications: Compensation
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government, further to the Written Answer by Lord Ashton of Hyde on 3 July (HL16510), what (1) measures are being used, and (2) data are being collected, to assess the performance of Ofcom’s automatic compensation scheme for fixed broadband and landline consumers.
	tabling member printed	Lord Mendelsohn
	uin	HL16992
	answer	answer is ministerial correction date of answer 19/07/2019 answer text <p>The automatic compensation scheme for fixed broadband and landline consumers was established by Ofcom, the UK’s independent regulator for communication services. The Department has not, to date, received any data from Ofcom about the scheme. As set out in our previous answer, the Department’s understands that Ofcom intends to review the scheme next year.</p> answering member printed Lord Ashton of Hyde grouped question UIN HL16991 HL16993 question first answered 19/07/2019 10:46:42 answering member 4247 label Biography information for Lord Ashton of Hyde
	tabling member	4286 label Biography information for Lord Mendelsohn

1137386

	registered interest
	date	08/07/2019
	answering body	Department for Digital, Culture, Media and Sport
	answering dept id	10
	answering dept short name	Digital, Culture, Media and Sport
	answering dept sort name	Digital, Culture, Media and Sport
	hansard heading	Telecommunications: Compensation
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government, further to the Written Answer by Lord Ashton of Hyde on 3 July (HL16510), what data the Department for Digital, Culture, Media and Sport has so far received from Ofcom about levels of compensation paid out since Ofcom’s automatic compensation scheme for fixed broadband and landline consumers was launched.
	tabling member printed	Lord Mendelsohn
	uin	HL16993
	answer	answer is ministerial correction date of answer 19/07/2019 answer text <p>The automatic compensation scheme for fixed broadband and landline consumers was established by Ofcom, the UK’s independent regulator for communication services. The Department has not, to date, received any data from Ofcom about the scheme. As set out in our previous answer, the Department’s understands that Ofcom intends to review the scheme next year.</p> answering member printed Lord Ashton of Hyde grouped question UIN HL16991 HL16992 question first answered 19/07/2019 10:46:42 answering member 4247 label Biography information for Lord Ashton of Hyde
	tabling member	4286 label Biography information for Lord Mendelsohn

1133475

	registered interest
	date	19/06/2019
	answering body	Department for Digital, Culture, Media and Sport
	answering dept id	10
	answering dept short name	Digital, Culture, Media and Sport
	answering dept sort name	Digital, Culture, Media and Sport
	hansard heading	Telecommunications: Compensation
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government how much automatic compensation has been paid to broadband and home phone customers by members of Ofcom’s voluntary code of practice since that code came into force in April.
	tabling member printed	Lord Mendelsohn
	uin	HL16510
	answer	answer is ministerial correction date of answer 03/07/2019 answer text <p>In March 2017, Ofcom consulted on an automatic compensation scheme for fixed broadband and landline consumers. Following the consultation, providers serving 90% of these consumers agreed to introduce a voluntary automatic compensation scheme, which came into effect from 1 April 2019. The scheme compensates consumers for delayed repairs following a loss of service, missed repairs or appointments, and delays to the start of a new service. Ofcom plans to review the scheme, including the amount of compensation paid out by providers, next year.</p> answering member printed Lord Ashton of Hyde question first answered 03/07/2019 12:38:43 answering member 4247 label Biography information for Lord Ashton of Hyde
	tabling member	4286 label Biography information for Lord Mendelsohn