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<p>As set out in the <a href="https://assets.publishing.service.gov.uk/media/64a576d47a4c230013bba1e7/annual-report-accounts-2022-23-web-ready.pdf"
target="_blank">Annual Report and Accounts 2022-23 for the year ended 31 March 2023
(publishing.service.gov.uk)</a> (P103), DWP does not use automation to replace human
judgement when investigating fraud and error to either determine or deny a payment
to a claimant. A final decision in these circumstances always involves a human agent.</p><p>The
Department uses algorithms and automated decision making in some services and processes,
which allow us to improve accuracy, speed up delivery and free up colleagues’ time
so they can support the people who need it most.</p><p><a href="https://www.gov.uk/government/organisations/department-for-work-pensions/about/personal-information-charter"
target="_blank">DWP’s Personal Information Charter</a> explains how and why we use
personal information and citizen’s rights and responsibilities</p>
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