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<p>Since the end of the Transition Period on 31 December 2020, the UK has no longer
been part of the EU Roaming Regulation known as ‘Roam Like at Home’. This means it
is a commercial decision for mobile operators as to whether they impose a surcharge
on their consumers travelling abroad to the EU for their mobile phone usage.</p><p>As
per Ofcom regulations, providers must make sure their contract terms are fair and
transparent. They must also tell customers about changes to their contracts. Where
those changes will particularly disadvantage customers, providers must give them at
least a month’s notice and the right to exit their contracts without being penalised.
Further requirements to prevent roaming bill-shock include providers publishing roaming
charges on their website and sending alerts with pricing information when customers
start roaming. They must also apply a default £45-a-month (exc VAT) cut-off limit
on data roaming unless customers choose to extend this. Our advice is that consumers
check with their operators before travelling abroad.</p><p>I welcome the recent decision
by VirginMedia and O2 to keep roaming free, meaning UK citizens can still use their
mobile data, calls and texts across Europe with no extra charges.</p><p> </p>
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