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1124942
star this property registered interest false more like this
star this property date less than 2019-05-07more like thismore than 2019-05-07
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Cancer more like this
star this property house id 1 remove filter
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what steps she is taking to ensure that universal credit phone-line staff are adequately trained to understand the complex needs of claimants suffering with cancer. more like this
star this property tabling member constituency Newcastle-under-Lyme more like this
star this property tabling member printed
Paul Farrelly more like this
unstar this property uin 251218 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>All DWP staff delivering Universal Credit undergo a comprehensive learning journey designed to equip them with the tools, skills and behaviours required to provide a high quality service to all claimants, including those who have cancer and other serious health conditions. Colleagues receive on-going learning in their roles and have access to Universal Credit guidance which is refreshed at regular intervals.</p><p> </p><p>The Department takes seriously the need to support vulnerable claimants. We are committed to ensuring that people who have cancer are treated with the upmost sensitivity and care, when making a claim to Universal Credit.</p><p> </p><p>We are continuously reviewing and improving the service for vulnerable people who claim Universal Credit to ensure that it is accessible and responsive to their needs. This includes how they are identified and supported, either from our own staff or via referrals from local services. For instance, when a claimant is asked to attend a Work Capability Assessment, they are required to complete a UC50 questionnaire which incorporates a 'light touch' evidence gathering process for cancer patients; and makes clear that Clinical Nurse Specialists and consultants can provide information on the form.</p>
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
remove filter
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
unstar this property tabling member
1436
unstar this property label Biography information for Paul Farrelly more like this