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573934
star this property registered interest false more like this
star this property date less than 2016-09-02more like thismore than 2016-09-02
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: ICT more like this
star this property house id 1 remove filter
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if his Department will prepare an impact assessment of any future server outage on the universal credit portal. more like this
star this property tabling member constituency Banff and Buchan more like this
star this property tabling member printed
Dr Eilidh Whiteford more like this
star this property uin 44473 remove filter
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>Whenever a service problem is identified the Department always prioritises claimants first ensuring their payments are not interrupted. In this instance the outage impacted only 24 of the 712 Jobcentres across Great Britain and none of the claimants impacted experienced a delay in their payments.</p><p>The performance of all systems is continuously monitored on many resilient servers and in the event of an outage an immediate impact assessment is made and appropriate action taken to ensure normal service is resumed at the earliest possible opportunity and the impact on claimants is minimised.</p><p>We continually assess the performance of our suppliers, and underlying engineering, to ensure systems are available to meet the needs of claimants and the Department. With the exception of this isolated supplier outage the performance of the UC portal has been higher than expected, however, further improvements to resilience were already under active consideration as part of preparing for UC Full Service national expansion.</p>
star this property answering member constituency East Hampshire more like this
star this property answering member printed Damian Hinds more like this
star this property grouped question UIN
44472 more like this
44510 more like this
star this property question first answered
less than 2016-09-12T10:54:57.107Zmore like thismore than 2016-09-12T10:54:57.107Z
star this property answering member
3969
star this property label Biography information for Mr Damian Hinds more like this
star this property tabling member
3911
unstar this property label Biography information for Dr Eilidh Whiteford more like this