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<p>Claims under the special rules for terminally ill must be made especially for that
purpose by the claimant or a 3rd party. The Department provides a dedicated claim
line with specially trained service agents to handle these sensitive claims. During
the course of any claim where it becomes apparent that an existing claimant is or
has become terminally ill, staff will actively look to see if they can turn the normal
rules claim into a fast tracked Special Rules Terminally Ill claim, which the current
clearance times are within 5 working days.</p>
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