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<p>The NHS e-Referral Service (e-RS) replaced the choose and book system in June 2015.
The NHS e-RS is designed to allow patients and healthcare professionals to select
appointments with providers either online or by phone.</p><p> </p><p>An attempt to
make a booking may be unsuccessful if there is no appointment for the required clinic
or hospital service available on e-RS. If no appointment is available for a patient
or general practitioner (GP) to book on e-RS, the referral is forwarded (via the Manage
Your Referral application) or deferred (via the professional application) to the patient’s
chosen provider to enable the provider to book the patient an appointment.</p><p>
</p><p>The relevant provider is contacted informing them that a patient requires an
appointment and the provider will then contact the patient in relation to an appointment.
Information on unsuccessful appointment bookings by patients or GPs for the last 12
months is in the table.</p><p> </p><table><tbody><tr><td colspan="2"><p>Unsuccessful
bookings December 2016 - November 2017</p></td></tr><tr><td><p>By Patient</p></td><td><p>263,681</p></td></tr><tr><td><p>By
Referrer (GP)</p></td><td><p>634,630</p></td></tr><tr><td><p>By BMS Admin<sup>1</sup></p></td><td><p>708,718<sup>1</sup></p></td></tr><tr><td><p>Total</p></td><td><p>1,852,781</p></td></tr><tr><td><p>
</p></td><td><p> </p></td></tr><tr><td><p>Total successful bookings in same period</p></td><td><p>12,538,460</p></td></tr></tbody></table><p>
</p><p>Note:</p><p> </p><p><sup>1</sup>Bookings by “BMS Admin” are created when either
another organisation (referrer or provider) attempts to book an appointment on the
patient’s behalf or if a patient contacts the national Telephone Appointments Line
and a contact centre operator attempts to book an appointment on the patient’s behalf.</p>
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