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935249

	registered interest
	date	06/07/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the effectiveness of the online journal for universal credit; and whether her Department has plans to improve the journals for benefits claimants.
	tabling member constituency	Barnsley Central
	tabling member printed	Dan Jarvis
	uin	161553
	answer	answer is ministerial correction date of answer 11/07/2018 answer text <p>The recently published Claimant Survey shows claimants are largely very positive about key aspects of the digital service, such as the journal. Overall, eight in ten (79 per cent) claimants said they found the journal easy to use, while three quarters (75 per cent) said it was a useful way to keep a record of their progress. A similar proportion (74 per cent) said the journal was a useful way to communicate with their work coach, while 68 per cent said they use it to keep evidence of their job seeking or work preparation activity.</p><p> </p><p>As part of our test and learn approach to Universal Credit, we update and improve the full service every two weeks, for example, a recent update gave claimants the ability to apply for an advance through their online account. These updates can include changes to the journal, adding functionality and improving ease of use.</p><p> </p> answering member constituency Reading West answering member printed Alok Sharma question first answered 11/07/2018 16:46:16 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4243 label Biography information for Dan Jarvis

994667

	registered interest
	date	25/10/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what criteria her Department uses to determine the repayment rates for Advance Payments awarded to people struggling financially who are in receipt of universal credit.
	tabling member constituency	Barnsley Central
	tabling member printed	Dan Jarvis
	uin	183941
	answer	answer is ministerial correction date of answer 30/10/2018 answer text <p>Universal Credit advances must be repaid in either a maximum of 12 months (for new claim, benefit transfer and budgeting advances) or 6 months (for a change of circumstances advances). The amount of the advance awarded is divided by either up to 6 or 12 to get the appropriate monthly repayment rate.</p><p> </p><p>This is explained in the advance award discussion with the claimant to make sure they can afford to repay the advance. However, if a claimant wishes, they can pay it back in less than the maximum number of months available, as long as the monthly repayment does not exceed the maximum repayment rate of a claimant’s standard allowance, which as a result of the 2018 Autumn Budget will be reduced from 40% to 30%.</p><p> </p><p>If during the recovery of an advance the claimant experiences an unforeseen expense that would cause them or their family genuine hardship if they were required to continue to repay the advance, then they can be offered a deferral period of the repayment of the advance of up to 3 months for a new claim, benefit transfer or change of circumstance advance and up to 6 months for a budgeting advance.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 30/10/2018 18:07:05 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4243 label Biography information for Dan Jarvis

1000260

	registered interest
	date	02/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, for what reason the taper that is applied to wages is not applied to pensions in relation to universal credit.
	tabling member constituency	Barnsley Central
	tabling member printed	Dan Jarvis
	uin	187333
	answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>The taper is the rate at which Universal Credit is reduced to take account of earnings. It is specifically for in work claimants and linked to earnings to incentivise work, and those in work to earn more. Universal Credit has a single taper of 63 per cent so payments reduce in a transparent and predictable way as earnings increase. Universal Credit is a means tested benefit, and income other than earnings, such as pensions, is taken fully into account in the assessment of Universal Credit. This is consistent with how legacy means tested benefits such as Employment and Support Allowance, Jobseeker’s Allowance and Income Support treat pension income. Therefore it would not be consistent to extend the earnings taper to pensions income and doing so would also undermine the incentives to work for people of working age.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/11/2018 18:05:06 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4243 label Biography information for Dan Jarvis

1002759

	registered interest
	date	06/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what discussions she has had with representatives of staff working in job centres and service centres on difficulties experienced by such staff in (a) applying for and (b) receiving payment as claimants of universal credit.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	188874
	answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>My officials regularly meet with trade union representatives to discuss areas of concerns that staff may have.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/11/2018 17:51:28 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4463 label Biography information for Chris Stephens

1002762

	registered interest
	date	06/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what funding the Government has allocated for transitional payments for people moving onto universal credit; and by what process claimants will receive such payments.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	188877
	answer	answer is ministerial correction date of answer 13/12/2018 answer text <p>We recently laid the draft Universal Credit (Managed Migration) Regulations 2018 in Parliament. These will introduce a transitional payment to those eligible claimants who were in receipt of the Severe Disability Premium whilst on an existing benefit and who have already moved to Universal Credit.</p><p> </p><p>As announced in the 2018 Autumn Budget, the income related elements of Employment and Support Allowance and Jobseeker’s Allowance, and Income Support will continue for two weeks after a claim for Universal Credit has been made from July 2020. Claimants will therefore receive one two week run-on payment when being migrated to Universal Credit. Both of these measures are subject to parliamentary approval. These payments are in addition to the 2 week run-on of Housing Benefit, which we introduced in April 2018.</p><p> </p><p>The Government has also committed to ensuring that claimants who are moved onto Universal Credit as part of the managed migration process see no decrease in their benefit entitlement, providing their circumstances remain the same.</p><p> </p><p>The Government will be spending over £3bn on transitional protection over the next 10 years to ensure that claimants who are migrated onto Universal Credit as part of the managed migration process do not experience a financial loss at the point of transition.</p><p> </p><p>Transitional protection will be calculated based on the claimant’s circumstances on the last day of their entitlement to existing benefits. To do this we will make a comparison between the total amount of all relevant existing benefits to which the claimant was entitled at this point and the total amount of Universal Credit to which the claimant would be entitled as calculated based on the same set of circumstances. If the entitlement to the existing benefits is the greater amount then the difference will be awarded as a Transitional Element. When awarded, this Transitional Element will be taken into account with any other applicable Elements to determine a claimant’s Universal Credit award in each Assessment Period.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 13/12/2018 14:37:05 answering member 4014 label Biography information for Sir Alok Sharma previous answer version 84612 answering member constituency Reading West answering member printed Alok Sharma answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4463 label Biography information for Chris Stephens

1079383

	registered interest
	date	28/02/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the adequacy of staffing levels in universal credit centres; and what proportion of fixed-term staff working in universal credit centres are on (a) permanent contracts and (b) zero-hour contracts.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	227130
	answer	answer is ministerial correction date of answer 05/03/2019 answer text <p>The Department regularly reviews both the numbers of people working in Universal Credit service centres and their performance to ensure we have the right number of people available to manage claimants Universal Credit claims. Services and staff training is assessed, both in real time to meet any short term peaks in demand and also reviewed for longer term improvements to ensure the service continues to meet customer service expectation.</p><p> </p><p>Our priority is to give all employees, including those delivering Universal Credit, the necessary resources, including manageable workloads, so that they can carry out their roles successfully.</p><p> </p><p>The size of a Case Manager’s caseload is dependent on a number of factors, including the complexity of the caseload and experience of the case manager.</p><p> </p><p>All staff on fixed-term contracts are employed on the basis of agreed full or part time hours. No staff are employed on zero-hour contracts.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 05/03/2019 17:53:37 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4463 label Biography information for Chris Stephens

1148774

	registered interest
	date	14/10/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, whether she plans to permit Universal Credit claimants to backdate a claim due to ill health in circumstances where medical evidence is provided by a GP.
	tabling member constituency	Barnsley Central
	tabling member printed	Dan Jarvis
	uin	168
	answer	answer is ministerial correction date of answer 18/10/2019 answer text <p>Universal Credit claims may be backdated, by up to one calendar month, in some circumstances for vulnerable claimants who may be delayed in claiming Universal Credit through no fault of their own. More specifically, in cases where medical evidence satisfies the Department that a claimant had an illness that prevented them from making a claim sooner, Universal Credit can be awarded from an earlier date.</p><p> </p><p>In order to provide the best possible support to our claimants it is important that the Department are able to engage with claimants at the earliest possible opportunity, whether to support them back into work or to provide other support and guidance. It is therefore important that backdating provisions are used in specific circumstances, and that all claimants are encouraged to contact us at the earliest opportunity.</p><p><strong> </strong></p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 18/10/2019 11:06:26 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	4243 label Biography information for Dan Jarvis

1171106

	registered interest
	date	15/01/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many and what proportion of new claims for universal credit were paid in full and on time by (a) child element, (b) limited capability for work element, (c) childcare element and (d) housing element in the most recent 12 months for which figures are available.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	3829
	answer	answer is ministerial correction date of answer 20/01/2020 answer text <p>Our latest data shows the proportion of new Universal Credit claims paid in full on time was 88.4%. In many cases where full payment is not made on time, it is due to unresolved issues such as: claimants not accepting their Claimant Commitment or passing identity checks, or having outstanding verification issues, such as housing costs and self-employed earnings.</p><p><strong> </strong></p><p>The latest available information on payments made in full and on time to Universal Credit claimants is published and can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/" target="_blank">https://stat-xplore.dwp.gov.uk/</a>.</p><p> </p><p>Guidance on how to extract the information required can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html" target="_blank">https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html</a></p><p><strong> </strong></p> answering member constituency Colchester answering member printed Will Quince question first answered 20/01/2020 14:16:58 answering member 4423 label Biography information for Will Quince
	tabling member	4463 label Biography information for Chris Stephens

1171105

	registered interest
	date	15/01/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, if she will amend the universal credit (a) application form and (b) online journal to enable applicants to consent to their data being used to automatically register eligible children in their household for free school meals.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	3828
	answer	answer is ministerial correction date of answer 23/01/2020 answer text <p>The Universal Credit system is structured around an online personal account which contains all the information relevant to the claim. This includes claimant’s bank account details, savings, capital, medical history, family relationships and address information. We need to ensure a high level of security and protection is maintained to combat unscrupulous individuals and organisations who try to access the information we hold and seek to impersonate genuine advisers. We take all reasonable steps to protect the position of claimants and their data.</p><p> </p><p>Claimants may currently be entitled to a number of other benefits because they are in receipt of Universal Credit. These are known as passported benefits and include free school meals and free prescriptions. The eligibility criteria for each passported benefit remain the responsibility of the departments and devolved administrations that own them. In Scotland and Wales, eligibility criteria for free school meals is a matter for the devolved administrations.</p><p> </p><p>The Department for Education provides an electronic eligibility checking service to all local authorities in England, which is used to confirm eligibility for free school meals.</p> answering member constituency Colchester answering member printed Will Quince question first answered 23/01/2020 17:27:16 answering member 4423 label Biography information for Will Quince
	tabling member	4463 label Biography information for Chris Stephens

1172107

	registered interest
	date	20/01/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what estimate she has made of the number of universal credit claimants who have had a (a) waiver and (b) reduction in deductions to their monthly payments on the grounds of hardship in the latest period for which figures are available.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	5464
	answer	answer is ministerial correction date of answer 23/01/2020 answer text <p>The Department has an obligation to ensure that public funds are administered responsibly and to abide by the principles set out in Her Majesty’s Treasury’s guidance on Managing Public Money. Waiver applications have to be considered in line with this guidance. Debts can only be waived if recovery is causing substantial medical and/or financial hardship to a claimant or their immediate family.</p><p> </p><p>In 2019/20 (up to 31<sup>st</sup> December 2019), there were 10 Universal Credit claimants who had their debts waived.</p><p> </p><p>We understand the impact that debt can have on the wellbeing of claimants and we endeavour to ensure that the recovery of any overpayment is managed in a way that takes account of the claimant’s individual circumstances. Where a person says they cannot afford the proposed rate of recovery, a reduction in their rate of repayment may be agreed.</p><p><strong> </strong></p><p>In 2019/20 (up to 31<sup>st</sup> December 2019), 159,000 Universal Credit claimants had the rate at which they were repaying a benefit overpayment reduced.</p><p> </p><p><em>*The figures provided in this response have been sourced from internal management information and were not intended for public release. They should therefore not be compared to any other similar figures subsequently released by the Department. The figure relating to the number of debts waived has been rounded to the nearest 10, and the figure relating to reductions in repayment rates has been rounded to the nearest 1,000. It is important to note that debts waived may not all relate to Universal Credit.</em></p> answering member constituency Colchester answering member printed Will Quince question first answered 23/01/2020 16:30:45 answering member 4423 label Biography information for Will Quince
	tabling member	4463 label Biography information for Chris Stephens