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1137538
star this property registered interest false more like this
star this property date less than 2019-07-08more like thismore than 2019-07-08
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Visas: Fees and Charges remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, what recent steps he has taken to ensure that the UK’s visa charges remain competitive with those of other countries. more like this
star this property tabling member constituency Carshalton and Wallington more like this
star this property tabling member printed
Tom Brake more like this
star this property uin 274428 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-07-11more like thismore than 2019-07-11
star this property answer text <p>The Home Office keeps all visa fees under regular review. A constituent part of this analysis includes a review of fees charged in comparison with other countries.</p> more like this
unstar this property answering member constituency Romsey and Southampton North more like this
unstar this property answering member printed Caroline Nokes more like this
star this property question first answered
less than 2019-07-11T15:21:45.69Zmore like thismore than 2019-07-11T15:21:45.69Z
unstar this property answering member
4048
star this property label Biography information for Caroline Nokes more like this
star this property tabling member
151
unstar this property label Biography information for Tom Brake more like this
1134037
star this property registered interest false more like this
star this property date less than 2019-06-24more like thismore than 2019-06-24
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Visas: Fees and Charges remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, for what reason his Department decided to charge visa applicants £5.48 for email inquiries. more like this
star this property tabling member constituency Arfon more like this
star this property tabling member printed
Hywel Williams more like this
star this property uin 268417 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-07-02more like thismore than 2019-07-02
star this property answer text <p>The £5.48 email charge is levied to fund the UKVI contact centre commercial contract as the UK government believes it is right that those who use and benefit directly from the UK immigration system make an appropriate contribution towards meeting the costs of it. This email charge includes the initial e-mail enquiry plus any follow-up e-mails to and from the contact centre relating to the same enquiry.</p><p>The international charge (£5.48 per email enquiry) was introduced on 1st June 2017 as part of the UKVI Contact Centre operations contract awarded to SITEL UK Ltd</p><p>Those who use the services are predominantly from outside the UK. Our web site <a href="http://www.gov.uk" target="_blank">www.gov.uk</a> is the main source of information and advice and is free of charge.</p><p>Further details of the financial arrangement in place between the Home Office and SITEL UK Ltd for the provision of Contact Centre Services (UK and International) is not available due to it being commercially sensitive.</p>
unstar this property answering member constituency Romsey and Southampton North more like this
unstar this property answering member printed Caroline Nokes more like this
star this property question first answered
less than 2019-07-02T15:52:38.157Zmore like thismore than 2019-07-02T15:52:38.157Z
unstar this property answering member
4048
star this property label Biography information for Caroline Nokes more like this
star this property tabling member
1397
unstar this property label Biography information for Hywel Williams more like this
1134038
star this property registered interest false more like this
star this property date less than 2019-06-24more like thismore than 2019-06-24
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Visas: Fees and Charges remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, how much money in cash terms his Department raised from levying a £5.48 charge on email visa enquiries in 2018. more like this
star this property tabling member constituency Arfon more like this
star this property tabling member printed
Hywel Williams more like this
star this property uin 268418 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-07-02more like thismore than 2019-07-02
star this property answer text <p>Details of the financial arrangement in place between the Home Office and SITEL UK Ltd for the provision of Contact Centre Services (UK and International) is not available due to it being commercially sensitive.</p> more like this
unstar this property answering member constituency Romsey and Southampton North more like this
unstar this property answering member printed Caroline Nokes more like this
star this property question first answered
less than 2019-07-02T15:53:36.11Zmore like thismore than 2019-07-02T15:53:36.11Z
unstar this property answering member
4048
star this property label Biography information for Caroline Nokes more like this
star this property tabling member
1397
unstar this property label Biography information for Hywel Williams more like this
1134039
star this property registered interest false more like this
star this property date less than 2019-06-24more like thismore than 2019-06-24
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Visas: Fees and Charges remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, how much money in cash terms his Department raised from levying an additional £1.37 per minute on top of the standard network charge on telephone visa enquiries in 2018. more like this
star this property tabling member constituency Arfon more like this
star this property tabling member printed
Hywel Williams more like this
star this property uin 268419 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-07-02more like thismore than 2019-07-02
star this property answer text <p>Details of the financial arrangement in place between the Home Office and SITEL UK Ltd for the provision of Contact Centre Services (UK and Interna-tional) is not available due to it being commercially sensitive.</p> more like this
unstar this property answering member constituency Romsey and Southampton North more like this
unstar this property answering member printed Caroline Nokes more like this
star this property question first answered
less than 2019-07-02T15:54:34.263Zmore like thismore than 2019-07-02T15:54:34.263Z
unstar this property answering member
4048
star this property label Biography information for Caroline Nokes more like this
star this property tabling member
1397
unstar this property label Biography information for Hywel Williams more like this
1134040
star this property registered interest false more like this
star this property date less than 2019-06-24more like thismore than 2019-06-24
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Visas: Fees and Charges remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, how many visa or settlement applicants paid for the priority service in 2018; and how many of those applicants received a response within one working day. more like this
star this property tabling member constituency Arfon more like this
star this property tabling member printed
Hywel Williams more like this
star this property uin 268420 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-07-02more like thismore than 2019-07-02
star this property answer text <p>Home Office published information on in-country applications performance is available at <a href="https://www.gov.uk/government/publications/in-country-migration-data-may-2019" target="_blank">https://www.gov.uk/government/publications/in-country-migration-data-may-2019</a></p><p>The Home Office does not publish information on the out of country Priority and Super Priority visa service. Published information on the international visa operation is available at <a href="https://www.gov.uk/government/publications/international-operations-transparency-data-may-2019" target="_blank">https://www.gov.uk/government/publications/international-operations-transparency-data-may-2019</a></p> more like this
unstar this property answering member constituency Romsey and Southampton North more like this
unstar this property answering member printed Caroline Nokes more like this
star this property question first answered
less than 2019-07-02T15:32:10.943Zmore like thismore than 2019-07-02T15:32:10.943Z
unstar this property answering member
4048
star this property label Biography information for Caroline Nokes more like this
star this property tabling member
1397
unstar this property label Biography information for Hywel Williams more like this
1134043
star this property registered interest false more like this
star this property date less than 2019-06-24more like thismore than 2019-06-24
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Visas: Fees and Charges remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, if he will provide in cash terms the value of the charge levied upon visa and settlement applicants for having documents (a) scanned and (b) photocopied by his Department. more like this
star this property tabling member constituency Arfon more like this
star this property tabling member printed
Hywel Williams more like this
star this property uin 268423 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-07-08more like thismore than 2019-07-08
star this property answer text <p>There is no charge by the Home Office levied upon visa and settlement applicants for having documents (a) scanned and (b) photocopied</p><p><br>The vast majority of UKVI customers applying online have the option of uploading their supporting evidence themselves, for free. If customers choose not to use this self-upload function, then they have the option to have their documents scanned by the commercial partner at the visa application centre or service point when they attend their appointment. In most locations an additional charge is applicable for this service.</p> more like this
unstar this property answering member constituency Romsey and Southampton North more like this
unstar this property answering member printed Caroline Nokes more like this
star this property question first answered
less than 2019-07-08T14:21:03.677Zmore like thismore than 2019-07-08T14:21:03.677Z
unstar this property answering member
4048
star this property label Biography information for Caroline Nokes more like this
star this property tabling member
1397
unstar this property label Biography information for Hywel Williams more like this
1133855
star this property registered interest false more like this
star this property date less than 2019-06-21more like thismore than 2019-06-21
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Visas: Fees and Charges remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, pursuant to the Answer of 17 June 2019 to Question 263147 on Visas: Applications, what the new costs of out of hours appointments will be. more like this
star this property tabling member constituency Sheffield Central more like this
star this property tabling member printed
Paul Blomfield more like this
star this property uin 267739 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-06-26more like thismore than 2019-06-26
star this property answer text <p>We are aware that increased demand has had an impact on short term appointment availability which means customers might not always be able to book an appointment at their earliest convenience.</p><p>We are working with Sopra Steria Limited (SSL) as a matter of priority on a number of actions to increase the capacity at service points and we expect availability to increase shortly. These measures include; six additional service points in Sheffield, Leeds, Manchester, Edinburgh, Cardiff and Exeter in May and June. SSL are also increasing appointments offered to customers across a number of existing sites and have reduced the cost of out of hours appointments to £50 in the Croydon service point. Charges in other core sites currently range from £75 to £100, but we will continue to monitor prices and customer demand.</p> more like this
unstar this property answering member constituency Romsey and Southampton North more like this
unstar this property answering member printed Caroline Nokes more like this
star this property question first answered
less than 2019-06-26T14:46:35.393Zmore like thismore than 2019-06-26T14:46:35.393Z
unstar this property answering member
4048
star this property label Biography information for Caroline Nokes more like this
star this property tabling member
4058
unstar this property label Biography information for Paul Blomfield more like this
1077312
star this property registered interest false more like this
star this property date less than 2019-02-25more like thismore than 2019-02-25
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Visas: Fees and Charges remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, what refunds or other compensation are available to visa applicants whose visas are not processed within the target time. more like this
star this property tabling member constituency Newcastle upon Tyne Central more like this
star this property tabling member printed
Chi Onwurah more like this
star this property uin 225500 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-02-28more like thismore than 2019-02-28
star this property answer text <p><br>UK Visas and Immigration consider all requests for refunds on a case by case basis. Whether a refund is issued will depend on the specific circumstances of each case.</p><p>Requests should be made via the complaints process:<br><a href="https://www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure#how-to-complain" target="_blank">https://www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure#how-to-complain</a></p> more like this
unstar this property answering member constituency Romsey and Southampton North more like this
unstar this property answering member printed Caroline Nokes more like this
star this property grouped question UIN 225501 more like this
star this property question first answered
less than 2019-02-28T17:14:55.583Zmore like thismore than 2019-02-28T17:14:55.583Z
unstar this property answering member
4048
star this property label Biography information for Caroline Nokes more like this
star this property tabling member
4124
unstar this property label Biography information for Chi Onwurah more like this
1077314
star this property registered interest false more like this
star this property date less than 2019-02-25more like thismore than 2019-02-25
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Visas: Fees and Charges remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, what (a) refunds and (b) other compensation are available to visa applicants who pay for the super priority service which promises a decision within one working day when that timeline is not met. more like this
star this property tabling member constituency Newcastle upon Tyne Central more like this
star this property tabling member printed
Chi Onwurah more like this
star this property uin 225501 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-02-28more like thismore than 2019-02-28
star this property answer text <p><br>UK Visas and Immigration consider all requests for refunds on a case by case basis. Whether a refund is issued will depend on the specific circumstances of each case.</p><p>Requests should be made via the complaints process:<br><a href="https://www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure#how-to-complain" target="_blank">https://www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure#how-to-complain</a></p> more like this
unstar this property answering member constituency Romsey and Southampton North more like this
unstar this property answering member printed Caroline Nokes more like this
star this property grouped question UIN 225500 more like this
star this property question first answered
less than 2019-02-28T17:14:55.63Zmore like thismore than 2019-02-28T17:14:55.63Z
unstar this property answering member
4048
star this property label Biography information for Caroline Nokes more like this
star this property tabling member
4124
unstar this property label Biography information for Chi Onwurah more like this
1045651
star this property registered interest false more like this
star this property date less than 2019-01-21more like thismore than 2019-01-21
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Visas: Fees and Charges remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, what sums his Department received in payments for visa applications in each of the last three years. more like this
star this property tabling member constituency Upper Bann more like this
star this property tabling member printed
David Simpson more like this
star this property uin 210535 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-01-29more like thismore than 2019-01-29
star this property answer text <p>Information on visa and immigration income is published annually in The Home Office Annual Report and Accounts. Refer to links below for the last 3 years figures.</p><p>FY2017/18 – page 126:</p><p><a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/727179/6_4360_HO_Annual_report_WEB.PDF" target="_blank">https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/727179/6_4360_HO_Annual_report_WEB.PDF</a></p><p>FY2016/17 - page 117:</p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/627853/ho_annual_report_and_accounts_2016_2017.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/627853/ho_annual_report_and_accounts_2016_2017.pdf</a></p><p>FY2015/16 - page 134:</p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/539638/HO_AR_16_gov.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/539638/HO_AR_16_gov.pdf</a></p>
unstar this property answering member constituency Romsey and Southampton North more like this
unstar this property answering member printed Caroline Nokes more like this
star this property question first answered
less than 2019-01-29T14:47:48.31Zmore like thismore than 2019-01-29T14:47:48.31Z
unstar this property answering member
4048
star this property label Biography information for Caroline Nokes more like this
star this property tabling member
1597
unstar this property label Biography information for David Simpson more like this