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1724550

	registered interest
	date	30/07/2024
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Tickets
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, what assessment her Department has made of the impact of online-only booking at railway stations on elderly travellers.
	tabling member constituency	High Peak
	tabling member printed	Jon Pearce
	uin	2608
	answer	answer is ministerial correction date of answer 06/09/2024 answer text <p><strong> </strong></p><p>There are no proposals for online-only booking at railway stations. Ensuring accessibility for all passengers is at the heart of our passenger-focused approach. As modern ticketing and payment methods roll out more widely on the railways, we will ensure that all passengers, including those who need to use cash or do not have access to smartphones or the internet, are able to buy a ticket across the different retail options.</p><p> </p> answering member constituency Wakefield and Rothwell answering member printed Simon Lightwood question first answered 06/09/2024 10:56:34 answering member 4943 label Biography information for Simon Lightwood
	tabling member	5115

1717131

	registered interest
	date	10/05/2024
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Tickets
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, what steps he is taking to help simplify the rail ticketing system.
	tabling member constituency	Portsmouth South
	tabling member printed	Stephen Morgan
	uin	25673
	answer	answer is ministerial correction date of answer 16/05/2024 answer text <p>The Plan for Rail proposes the biggest shake-up of rail in a generation. We have already made progress on fares and ticketing reforms, for example introducing flexible season tickets, expanding single leg pricing to most of London North Eastern Railway’s (LNER) network and committing to Pay As You Go (PAYG) in urban areas across the country.</p><p> </p><p>In February we announced that PAYG pilots in both Manchester and the West Midlands are due to be launched in 2025, expanding pay as you go to an additional 92 rail stations. We will also be extending contactless PAYG ticketing to 53 additional stations in the South East.</p><p> </p><p>In addition, on 16 January this year, LNER began selling tickets for its two year long “Simpler Fares” pilot, for travel from 5 February. This pilot involves removing the old off-peak which led to some very quiet “peak” and very busy “off-peak” services, simplifying the fares and ticketing system to smooth out demand and reduce crowding, making travel more comfortable for passengers.</p><p><strong> </strong></p> answering member constituency Bexhill and Battle answering member printed Huw Merriman question first answered 16/05/2024 15:19:16 answering member 4442 label Biography information for Huw Merriman
	tabling member	4653 label Biography information for Stephen Morgan

1714038

	registered interest
	date	26/04/2024
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Tickets
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, what steps his Department is taking to help support rail passengers who do not have access to digital ticketing, in the context of proposals to close ticket offices.
	tabling member constituency	Slough
	tabling member printed	Mr Tanmanjeet Singh Dhesi
	uin	23915
	answer	answer is ministerial correction date of answer 30/04/2024 answer text <p><strong> </strong></p><p>In October 2023, the Government communicated to the industry that no ticket offices should close following consultation when it became clear that industry-led proposals did not meet the high thresholds for service set by Ministers. The consultation raised several important issues which we are working with the industry on, including the modernisation of fares and ticketing and improving accessibility.</p><p> </p><p> </p> answering member constituency Bexhill and Battle answering member printed Huw Merriman grouped question UIN 23913 23914 question first answered 30/04/2024 11:30:09 answering member 4442 label Biography information for Huw Merriman
	tabling member	4638 label Biography information for Mr Tanmanjeet Singh Dhesi

1689424

	registered interest
	date	16/02/2024
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Tickets
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, what discussions he had with the representatives of the rail sector before his decision to cancel the proposal to deliver a centralised Great British Railways online rail ticket retailer in December 2023.
	tabling member constituency	Portsmouth South
	tabling member printed	Stephen Morgan
	uin	14323
	answer	answer is ministerial correction date of answer 23/02/2024 answer text <p>Department for Transport ministers and officials engage regularly with representatives across the rail sector on a range of policy matters. This includes in relation to fares, ticketing and retail projects like the centralised online ticket retailer, which we are no longer pursuing.</p><p> </p> answering member constituency Bexhill and Battle answering member printed Huw Merriman question first answered 23/02/2024 10:36:40 answering member 4442 label Biography information for Huw Merriman
	tabling member	4653 label Biography information for Stephen Morgan

1689425

	registered interest
	date	16/02/2024
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Tickets
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, whether officials in his Department had discussions with Treasury officials on his decision to cancel a centralised online rail ticket retailer in December 2023.
	tabling member constituency	Portsmouth South
	tabling member printed	Stephen Morgan
	uin	14324
	answer	answer is ministerial correction date of answer 23/02/2024 answer text <p>Department for Transport and Treasury officials engage regularly on policy matters. This includes in relation to fares, ticketing and retail projects like the centralised online ticket retailer, which we are no longer pursuing.</p><p> </p> answering member constituency Bexhill and Battle answering member printed Huw Merriman question first answered 23/02/2024 11:26:48 answering member 4442 label Biography information for Huw Merriman
	tabling member	4653 label Biography information for Stephen Morgan

1683344

	registered interest
	date	18/01/2024
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Tickets
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, whether he has had recent discussions with rail company operators on the reasons for which there are differences in the cost of (a) online and (b) ticket machine ticket purchases.
	tabling member constituency	Putney
	tabling member printed	Fleur Anderson
	uin	10552
	answer	answer is ministerial correction date of answer 26/01/2024 answer text <p>Ticket Vending Machines are typically used to purchase low price, short distance fares on the day of travel, rather than advanced fares. We are working closely with industry to improve the rail retailing offer and make it quicker and more convenient for passengers to buy tickets, including by rolling out pilots on simpler fares and pay-as-you-go technology.</p> answering member constituency Bexhill and Battle answering member printed Huw Merriman grouped question UIN 10553 question first answered 26/01/2024 11:42:03 answering member 4442 label Biography information for Huw Merriman
	tabling member	4788 label Biography information for Fleur Anderson

1683363

	registered interest
	date	18/01/2024
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Tickets
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, whether his Department will make an assessment of the disparities in pricing between (a) online retailers of train tickets and (b) station based ticket machines.
	tabling member constituency	Putney
	tabling member printed	Fleur Anderson
	uin	10553
	answer	answer is ministerial correction date of answer 26/01/2024 answer text <p>Ticket Vending Machines are typically used to purchase low price, short distance fares on the day of travel, rather than advanced fares. We are working closely with industry to improve the rail retailing offer and make it quicker and more convenient for passengers to buy tickets, including by rolling out pilots on simpler fares and pay-as-you-go technology.</p> answering member constituency Bexhill and Battle answering member printed Huw Merriman grouped question UIN 10552 question first answered 26/01/2024 11:42:03 answering member 4442 label Biography information for Huw Merriman
	tabling member	4788 label Biography information for Fleur Anderson

1659300

	registered interest
	date	08/09/2023
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Tickets
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, what recent estimate he has made of when the contactless pay as you go scheme will be extended to (a) Tunbridge Wells, (b) High Brooms and (c) Paddock Wood Stations.
	tabling member constituency	Tunbridge Wells
	tabling member printed	Greg Clark
	uin	198483
	answer	answer is ministerial correction date of answer 18/09/2023 answer text <p>I would like to assure you that our commitment to improving ticketing for passengers by expanding contactless pay as you go (PAYG) does not end with these initial 53 stations we announced this year. We are still developing our proposals for the next phase of contactless PAYG rollout. We will announce further details of any wider expansion of PAYG in due course.</p> answering member constituency Bexhill and Battle answering member printed Huw Merriman question first answered 18/09/2023 08:14:32 answering member 4442 label Biography information for Huw Merriman
	tabling member	1578 label Biography information for Greg Clark

1654192

	registered interest
	date	19/07/2023
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Tickets
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, pursuant to the Answer of 17 July 2023 to Question 193249 on Railways: Tickets, whether the Ticketing and Settlement Agreement permits companies which operate train services to co-ordinate and align their individual company policies and practices with each other (a) in the provision of their services to passengers and (b) on changes to those services.
	tabling member constituency	Slough
	tabling member printed	Mr Tanmanjeet Singh Dhesi
	uin	195082
	answer	answer is ministerial correction date of answer 04/09/2023 answer text <p>In parallel to the public consultation, a train operator consultation also takes place as set out in the Ticketing and Settlement Agreement. During this consultation period, all train operators can see the proposals of others and are able to raise any questions or concerns.</p><p> </p><p>When making a station proposal, a train operator should consider the impact they will have on other operators utilising the station.</p> answering member constituency Bexhill and Battle answering member printed Huw Merriman question first answered 04/09/2023 12:25:51 answering member 4442 label Biography information for Huw Merriman
	tabling member	4638 label Biography information for Mr Tanmanjeet Singh Dhesi

1653721

	registered interest
	date	17/07/2023
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Tickets
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what discussions they have held with the Rail Delivery Group regarding how ticket services not available on ticket vending machines, such as refunds and season ticket changes will be handled.
	tabling member printed	Lord Naseby
	uin	HL9408
	answer	answer is ministerial correction date of answer 25/07/2023 answer text <p>We recognise there are a wide range of fares and tickets offered to passengers, and that not all products are offered consistently online or at ticket vending machines. However, an estimated 99% of all transactions made at ticket offices last year could be made at TVMs or online.</p><p>The rail industry is looking to expand digital ticketing options and make them even easier for passengers to use through upgrades to ticket vending machines and digitisation of more tickets and processes.</p><p> </p><p>When proposing major changes to ticket office opening hours, including closures, operators are required to take into account the adequacy of the proposed alternatives in relation to the needs of all passengers. This includes ensuring that passengers can easily buy the right ticket for the journey they want to make, with consideration of the product range available at the station and what support is available to help with purchase.</p><p> </p><p>Passengers will not be expected to travel out of their way to buy a ticket and will be able to buy en-route or at their destination.</p> answering member printed Baroness Vere of Norbiton question first answered 25/07/2023 13:25:15 answering member 4580 label Biography information for Baroness Vere of Norbiton
	tabling member	1251 label Biography information for Lord Naseby