 |
answer text |
<p>The Department’s key obligation is to ensure that claimants receive the benefits
that they are entitled to, in a timely manner. We have recently put in place a number
of improvements to disability benefits assessments, to ensure that vulnerable customers
are identified and all evidence relevant to the claim is taken into account.</p><p>
</p><p>The Department is committed to learning from cases where there is suggestion
or allegation that the Department’s actions or omissions may have negatively contributed
to a customer’s circumstances. We conduct internal retrospective investigations (known
as Internal Process Reviews) to capture these lessons, and take them forward to inform
future policy and service.</p><p> </p><p>In England and Wales (where engaged) a Coroner
has responsibility for concluding the cause of death.</p>
|
 |
