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1138414

	registered interest
	date	11/07/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many complaints to the Independent Complaints Commissioner are (a) allocated to a caseworker and (b) awaiting allocation to a caseworker as at 11 July 2019.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	276137
	answer	answer is ministerial correction date of answer 16/07/2019 answer text <p>When the Independent Case Examiner’s (ICE) office accepts a complaint for investigation, it will initially attempt to broker a solution between the complainant and the relevant business area or supplier, without having to request evidence to inform an investigation – this is known as “resolution”. If it’s not possible to resolve the complaint, the evidence will be requested and the case will await allocation to an Investigation Case Manager (ICM). The majority of complaints that are referred to ICE are complex and require a full investigation.</p><p> </p><p>Complaint investigations are dealt with by dedicated teams and complaints are usually brought into investigation in strict date order. The time complaints wait to be allocated for investigation varies depending on the volume and complexity of cases on hand and the available investigative resource. Productivity within the ICE Office increased during the 2018-19 reporting year, with the Office clearing 1,246 complaints, compared to 955 during the 2017-18 reporting year.</p><p> </p><p>As at 11 July 2019, there were 488 complaints under investigation (allocated to an ICM), and 1,377 complaints were awaiting allocation to an ICM.</p> answering member constituency Colchester answering member printed Will Quince question first answered 16/07/2019 13:47:47 answering member 4423 label Biography information for Will Quince
	tabling member	163 label Biography information for Sir Stephen Timms

1138415

	registered interest
	date	11/07/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the average time taken is between a case being accepted by the Independent Complaints Commissioner and being allocated to a caseworker in the most recent period for which figures are available; and if she will make a statement.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	276138
	answer	answer is ministerial correction date of answer 16/07/2019 answer text <p>Complaint investigations are dealt with by dedicated teams and complaints are usually brought into investigation in strict date order. The time complaints wait to be allocated to an Investigation Case Manager (ICM) varies depending on the volume and complexity of cases on hand and the available investigative resource. Productivity within the ICE Office increased during the 2018-19 reporting year, with the Office clearing 1,246 complaints, compared to 955 during the 2017-18 reporting year.</p><p><strong> </strong></p><p>As at 11 July 2019, the average time taken for a complaint which requires investigation to be allocated to an ICM was 52 weeks.</p> answering member constituency Colchester answering member printed Will Quince question first answered 16/07/2019 14:01:36 answering member 4423 label Biography information for Will Quince
	tabling member	163 label Biography information for Sir Stephen Timms

1138418

	registered interest
	date	11/07/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many complaints for the Independent Complaints Commissioner were received in 2018; and how many of those complaints have been allocated to a caseworker.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	276139
	answer	answer is ministerial correction date of answer 16/07/2019 answer text <p>The Independent Case Examiner’s (ICE) Office received 5,307 complaints in 2018 of which 1,943 were accepted for examination. Of those complaints accepted, 567 have been allocated to Case Managers.</p> answering member constituency Colchester answering member printed Will Quince question first answered 16/07/2019 13:45:25 answering member 4423 label Biography information for Will Quince
	tabling member	163 label Biography information for Sir Stephen Timms

1138809

	registered interest
	date	15/07/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Termination of Employment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, with reference to Office for National Statistics Public Sector Employment data, what assessment she has made of the effect on the performance of her Department of the loss of over 20,000 staff since 2013.
	tabling member constituency	Hove
	tabling member printed	Peter Kyle
	uin	277229
	answer	answer is ministerial correction date of answer 18/07/2019 answer text <p>Since 2013, through using a range of tools, we have improved the Department’s efficiency without dropping our performance levels. Our latest published figures show that we:</p><ul><li>delivered the lowest unemployment rate since 1974, getting on average 1,000 people into work every day since 2010</li><li>processed 78% of new claims within planned timescales and achieved customer satisfaction of 81%</li><li>processed Universal Credit (UC) faster - UC Full Service claimants for households with new claims receiving full payment on time had increased to around 86% in February 2019</li></ul> answering member constituency Colchester answering member printed Will Quince question first answered 18/07/2019 14:31:43 answering member 4423 label Biography information for Will Quince
	tabling member	4505 label Biography information for Peter Kyle

1138926

	registered interest
	date	15/07/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Housing Benefit: Social Rented Housing
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many people have received under-occupancy penalty charges in each year since the introduction of those charges.
	tabling member constituency	Cardiff Central
	tabling member printed	Jo Stevens
	uin	277204
	answer	answer is ministerial correction date of answer 18/07/2019 answer text <p>Figures on the number of households receiving Housing Benefit affected by the Removal of the Spare Room Subsidy are publically available through the DWP Stat Xplore website:</p><p> </p><p><a href="https://stat-xplore.dwp.gov.uk/webapi/jsf/login.xhtml" target="_blank">https://stat-xplore.dwp.gov.uk/webapi/jsf/login.xhtml</a></p><p> </p><p>Guidance for users is available at:</p><p><a href="https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html" target="_blank">https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html</a></p><p> </p><p>Figures on DWP Stat Xplore do not include claimants on Universal Credit with a Removal of the Spare Room Subsidy deduction, as this data is not currently available.</p> answering member constituency Colchester answering member printed Will Quince question first answered 18/07/2019 14:23:51 answering member 4423 label Biography information for Will Quince
	tabling member	4425 label Biography information for Jo Stevens

1138944

	registered interest
	date	15/07/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Children: Maintenance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many full-time enforcement case managers are employed by the child maintenance service.
	tabling member constituency	Linlithgow and East Falkirk
	tabling member printed	Martyn Day
	uin	277219
	answer	answer is ministerial correction date of answer 18/07/2019 answer text <p>Child Maintenance Service employs 104 full-time Enforcement Case Managers. Enforcement Case Managers are those caseworkers who do court action rather than administrative enforcement action or financial investigation.</p><p> </p><p>For context the overall head count i.e. people (part-time or full-time) who are Enforcement Case Managers number 269. This equates to an overall resource, referred to as Full–time equivalent of 220.91.</p><p> </p><p>This is correct as of 30<sup>th</sup> June 2019.</p> answering member constituency Colchester answering member printed Will Quince question first answered 18/07/2019 15:39:45 answering member 4423 label Biography information for Will Quince
	tabling member	4488 label Biography information for Martyn Day