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<p>We are absolutely committed to improving the overall claimant experience as this
is what claimants rightly expect and deserve. We continue to engage with charities,
academics, think tanks, and disabled people through several forums to ensure that
options for improvement are informed by a wide variety of perspectives and views.</p><p>
</p><p>Stakeholders are currently involved in our ongoing work on improving the PIP2
questionnaire and design of the Light Touch Review. The PIP Toolkit is accessible
to all third parties to assist in the PIP application process. In addition, there
is signposting for additional resources on www.gov.uk/PIP. In the 2017 “Improving
Lives: The Future of Health, Work and Disability” Command Paper, we committed to reforming
the WCA, and to working with external stakeholders to ensure that we get any future
changes right.</p><p> </p><p>From 1 April 2019 Citizens Advice and Citizens Advice
Scotland are now delivering the Help to Claim service which supports claimants in
making a new Universal Credit claim or moving from a legacy benefit to Universal Credit
because of a change of circumstances. Help to Claim runs alongside the support that
Jobcentres can provide and offers tailored, practical support to help people make
their claim up to receiving their first full correct payment on time. It is widely
available online, through a Freephone number and face to face through local Citizens
Advice services. There is early evidence that the Help to Claim service is supporting
those who most struggle to access DWP’s services, particularly those with multiple
complex needs and health conditions.</p>
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