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answer text |
<p>Following the successful launch of our campaign to increase up-take of Pension
Credit, we have received an unprecedented number of claims. We have increased the
resources available to process the extra volume of claims and have also adapted our
claims processing approach, which has enabled us to improve productivity and clear
claims more effectively.</p><p> </p><p>We are now clearing more cases per day than
we are receiving. We are also prioritising the oldest cases, and those presenting
in hardship, to ensure we get payments to those most in need.</p><p> </p><p>With these
measures in place and, assuming the current volumes of new claims for Pension Credit,
we anticipate that both processing times and outstanding cases will return to the
levels we had before the recent three-fold increase in claims.</p><p> </p><p>Successful
claims and arrears will be paid accordingly to ensure all those who are entitled do
not miss out.</p>
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