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1092591

	registered interest
	date	21/03/2019
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Ombudsman
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, if his Department will conduct a review into the efficiency of the new rail ombudsman.
	tabling member constituency	Linlithgow and East Falkirk
	tabling member printed	Martyn Day
	uin	235348
	answer	answer is ministerial correction date of answer 28/03/2019 answer text <p>The Rail Ombudsman, which is an industry scheme established and paid for on a voluntary basis by rail operators and Network Rail, was launched last November. The Rail Delivery Group, overseen by a panel of independent members, manages the contract for the new service and works with the supplier to ensure that it provides value to both scheme members and passengers.</p><p> </p><p>In addition, the Office of Rail and Road (ORR) will monitor the scheme’s performance, including its ability to drive improvements in rail companies, and seek improvements where necessary. As well as reporting on its performance and the outcome of its decisions direct to the ORR, the Ombudsman will also report direct to Transport Focus and London TravelWatch, as well as making this information publicly available thereby enabling scrutiny from other interested parties.</p> answering member constituency Harrogate and Knaresborough answering member printed Andrew Jones question first answered 28/03/2019 14:49:11 answering member 3996 label Biography information for Andrew Jones
	tabling member	4488 label Biography information for Martyn Day

889875

	registered interest
	date	23/04/2018
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Ombudsman
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, what the timetable is for the Rail Ombudsman to commence operations.
	tabling member constituency	Linlithgow and East Falkirk
	tabling member printed	Martyn Day
	uin	136927
	answer	answer is ministerial correction date of answer 02/05/2018 answer text <p>The Rail Delivery Group is finalising the procurement of a specialist ombudsman provider to run the Rail Ombudsman. The identity of the successful bidder is expected to be announced shortly, following which the timetable for the commencement of the scheme will be clearly established. However, we have been clear we are expecting it to be up and running by the end of the year.</p> answering member constituency Orpington answering member printed Joseph Johnson question first answered 02/05/2018 16:24:59 answering member 4039 label Biography information for Lord Johnson of Marylebone
	tabling member	4488 label Biography information for Martyn Day