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<p>Compensation is not offered to rail passengers during instances of a reduced service.
However, when things go wrong, and passengers are unable to make informed decisions
about their ticket purchases, for example due to unannounced timetable changes, passengers
are entitled to claim a refund.</p><p> </p><p>The South Western Railway (SWR) Passenger's
Charter informs passengers of the amount of compensation they may claim back for a
delay or cancellation. Compensation is measured against the timetable in operation
on the day of travel. Recently the SWR timetable has had to be amended to mitigate
the impact of the RMT strikes, and SWR are required to publicise these changes in
advance of the day in question. If delays occur on the day compared to the temporary
timetable in place, then passengers will be entitled to claim Delay Repay compensation
for delays of 15 minutes or more on SWR.</p><p> </p>
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