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1683541

	registered interest
	date	18/01/2024
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Surveys
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government whether they intend to resume publication of the National Rail Passenger Satisfaction Survey which was discontinued during the COVID-19 pandemic.
	tabling member printed	Lord Bradshaw
	uin	HL1727
	answer	answer is ministerial correction date of answer 30/01/2024 answer text <p>The Department for Transport are working closely with Transport Focus and other bodies within the industry to develop cost effective proposals for improving understanding of customer satisfaction across the rail network. This seeks to build on existing sources of information including independent research, complaints data, “mystery shopper” research and other surveys.</p> answering member printed Lord Davies of Gower question first answered 30/01/2024 12:42:20 answering member 4499 label Biography information for Lord Davies of Gower
	tabling member	2483 label Biography information for Lord Bradshaw

1504388

	registered interest
	date	02/09/2022
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Surveys
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, how much his Department (a) has and (b) is due to pay to Savanta Group for surveys on the travel patterns of rail passengers since 7 June 2022.
	tabling member constituency	Sheffield, Heeley
	tabling member printed	Louise Haigh
	uin	45922
	answer	answer is ministerial correction date of answer 14/09/2022 answer text <p>The research project has a budget of £218,000.</p> answering member constituency Torbay answering member printed Kevin Foster question first answered 14/09/2022 10:41:52 answering member 4451 label Biography information for Kevin Foster
	tabling member	4473 label Biography information for Louise Haigh

1504389

	registered interest
	date	02/09/2022
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Surveys
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, how many surveys his Department has commissioned from Savanta to understand rail passengers’ travel patterns since 7 June 2022.
	tabling member constituency	Sheffield, Heeley
	tabling member printed	Louise Haigh
	uin	45923
	answer	answer is ministerial correction date of answer 14/09/2022 answer text <p>As well as the research to understand rail passengers’ travel behaviours during rail strikes, Savanta was awarded a contract in August 2022 to deliver an online Rail Tracker Survey. This will deliver regular data collection for the Department on a wide range of rail topics relevant to rail reform.</p> answering member constituency Torbay answering member printed Kevin Foster question first answered 14/09/2022 09:44:04 answering member 4451 label Biography information for Kevin Foster
	tabling member	4473 label Biography information for Louise Haigh

1504390

	registered interest
	date	02/09/2022
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Surveys
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, how many Savanta staff have been engaged in carrying out surveys commissioned by his Department to understand rail passengers’ travel patterns since 7 June 2022.
	tabling member constituency	Sheffield, Heeley
	tabling member printed	Louise Haigh
	uin	45924
	answer	answer is ministerial correction date of answer 14/09/2022 answer text <p>Sampling is being carried out in such a way as to provide a representative coverage of train operating companies (TOCs). The planned total sample size will be of a scale which will allow robust conclusions to be drawn from the data.</p> answering member constituency Torbay answering member printed Kevin Foster question first answered 14/09/2022 11:09:48 answering member 4451 label Biography information for Kevin Foster
	tabling member	4473 label Biography information for Louise Haigh

1504391

	registered interest
	date	02/09/2022
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Surveys
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, how many railway stations have been canvassed by staff from (a) his Department and (b) Savanta for the purpose of carrying out surveys to understand rail passengers’ travel patterns since 7 June 2022.
	tabling member constituency	Sheffield, Heeley
	tabling member printed	Louise Haigh
	uin	45925
	answer	answer is ministerial correction date of answer 14/09/2022 answer text <p>The research project gathers views from passengers onboard trains. No passengers have been canvassed at stations by a) Department staff or b) Savanta since 7 June 2022.</p> answering member constituency Torbay answering member printed Kevin Foster question first answered 14/09/2022 09:54:26 answering member 4451 label Biography information for Kevin Foster
	tabling member	4473 label Biography information for Louise Haigh

1504392

	registered interest
	date	02/09/2022
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Surveys
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, how many railway routes have been canvassed by staff from (a) his Department and (b) Savanta for the purpose of carrying out surveys to understand rail passengers’ travel patterns since 7 June 2022; and which routes were canvassed.
	tabling member constituency	Sheffield, Heeley
	tabling member printed	Louise Haigh
	uin	45926
	answer	answer is ministerial correction date of answer 14/09/2022 answer text <p>Departmental staff have not canvassed passengers as part of the research.</p><p>To date, Savanta has gathered views from passengers on 140 routes. A final list of routes to be surveyed will be selected with the aim of ensuring that the overall sample is as representative of journeys on each train operating company.</p> answering member constituency Torbay answering member printed Kevin Foster question first answered 14/09/2022 11:27:43 answering member 4451 label Biography information for Kevin Foster
	tabling member	4473 label Biography information for Louise Haigh

1179490

	registered interest
	date	21/02/2020
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Surveys
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, what steps his Department is taking in response to the finding by the Office for Statistics Regulation published on 8 January 2020 that the National Rail Passenger Survey does not reflect passengers' experience of rail travel in the UK.
	tabling member constituency	Brighton, Kemptown
	tabling member printed	Lloyd Russell-Moyle
	uin	19038
	answer	answer is ministerial correction date of answer 02/03/2020 answer text <p>The Department welcomes the Office for Statistics Regulation report and will work with Transport Focus to help it meet the recommendations set out in the report.</p><p> </p><p>Transport Focus has published its plan to address the OSR recommendations, available here: <a href="https://www.transportfocus.org.uk/research-publications/publications/action-plan-for-nrps/" target="_blank">https://www.transportfocus.org.uk/research-publications/publications/action-plan-for-nrps/</a></p><p> </p> answering member constituency Daventry answering member printed Chris Heaton-Harris grouped question UIN 19039 19042 question first answered 02/03/2020 17:43:36 answering member 3977 label Biography information for Chris Heaton-Harris
	tabling member	4615 label Biography information for Lloyd Russell-Moyle

1179491

	registered interest
	date	21/02/2020
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Surveys
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, with reference to the finding by the Office for Statistics Regulation published on 8 January 2020 that there is a substantial risk of misinterpretation and misuse of the results of the National Rail Passenger Survey (NRPS) by using a journey-based approach, what steps his Department plans to take to review how the results of the NRPS are used in the (a) award and (b) review processes for rail franchising.
	tabling member constituency	Brighton, Kemptown
	tabling member printed	Lloyd Russell-Moyle
	uin	19039
	answer	answer is ministerial correction date of answer 02/03/2020 answer text <p>The Department welcomes the Office for Statistics Regulation report and will work with Transport Focus to help it meet the recommendations set out in the report.</p><p> </p><p>Transport Focus has published its plan to address the OSR recommendations, available here: <a href="https://www.transportfocus.org.uk/research-publications/publications/action-plan-for-nrps/" target="_blank">https://www.transportfocus.org.uk/research-publications/publications/action-plan-for-nrps/</a></p><p> </p> answering member constituency Daventry answering member printed Chris Heaton-Harris grouped question UIN 19038 19042 question first answered 02/03/2020 17:43:37 answering member 3977 label Biography information for Chris Heaton-Harris
	tabling member	4615 label Biography information for Lloyd Russell-Moyle

1179492

	registered interest
	date	21/02/2020
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Surveys
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, for what reasons some train operating companies are provided with the results of the National Rail Passenger Survey three weeks in advance.
	tabling member constituency	Brighton, Kemptown
	tabling member printed	Lloyd Russell-Moyle
	uin	19040
	answer	answer is ministerial correction date of answer 02/03/2020 answer text <p>As set out in the Code of Practice for Statistics, a small number of individuals can be given access to official statistics before their public release; these are limited to those involved in the production of the statistics and the preparation of the release, and for quality assurance purposes.</p> answering member constituency Daventry answering member printed Chris Heaton-Harris question first answered 02/03/2020 17:36:12 answering member 3977 label Biography information for Chris Heaton-Harris
	tabling member	4615 label Biography information for Lloyd Russell-Moyle

1179493

	registered interest
	date	21/02/2020
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Surveys
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, for what reasons his Department has not implemented the proposal by Transport Focus for continuous rail passenger interviewing.
	tabling member constituency	Brighton, Kemptown
	tabling member printed	Lloyd Russell-Moyle
	uin	19041
	answer	answer is ministerial correction date of answer 02/03/2020 answer text <p>Whilst Transport Focus provided the Department with a proposal for a move to continuous National Rail Passenger Survey (NRPS) fieldwork in 2017, the costs of the options provided were prohibitive at that time.</p><p> </p><p>The rail industry does not rely solely on the NRPS and since 2017, the Department has been working with industry to develop a wider range of evidence to understand and improve rail performance, including more continuous measurement of passenger views and experience.</p><p> </p> answering member constituency Daventry answering member printed Chris Heaton-Harris question first answered 02/03/2020 17:37:54 answering member 3977 label Biography information for Chris Heaton-Harris
	tabling member	4615 label Biography information for Lloyd Russell-Moyle