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<p>We have a framework of laws that set out the protections available for air passengers,
including the rules on when they are entitled to refunds and compensation.</p><p>The
CAA, as the UK’s aviation regulator, is responsible for enforcing consumer protections
in aviation, and will take enforcement action where it sees systemic breaches of those
laws.</p><p>The Department took action, as part of our 22-point plan to tackle summer
disruption, to remind the aviation sector over the summer of their responsibility
to support passengers, to ensure passengers are promptly informed of their rights
if things go wrong and are compensated in good time.</p><p>Additionally, we published
the Aviation Passenger Charter in July to provide consumers with the information they
need on their rights and responsibilities for each stage of their journey, from booking
to if things go wrong. This included information on when they may be entitled to refunds
and compensation, how to claim, and where they can get further assistance.</p>
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