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answer text |
<p>Despite the fact fewer trains are operating on the network, and passenger demand
is still suppressed compared to pre-pandemic levels, current performance remains unacceptably
low.</p><p> </p><p>The Department has been clear that the current, sustained poor
performance on the railway is unacceptable, and industry needs to make significant
improvements to deliver the punctual, reliable services that passengers and taxpayers
deserve.</p><p> </p><p>The Department will continue to monitor the situation very
closely and hold industry to account, including through regular high-level meetings
with both Network Rail and representatives from the train operating companies.</p>
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