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1110697

	registered interest
	date	09/04/2019
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Standards
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what action they intend to take against train operating companies that have the lowest rates of passenger satisfaction in the most recent National Rail Passenger Survey by Transport Focus, published in January.
	tabling member printed	Baroness Randerson
	uin	HL15161
	answer	answer is ministerial correction date of answer 25/04/2019 answer text <p>The Department continually monitors passenger satisfaction with rail operators and if performance declines, we take appropriate action under the terms of our contracts. Operators are required through their Franchise Agreements to achieve challenging satisfaction targets across a range of key measures and if these targets are missed, they must invest in improvements for passengers.</p> answering member printed Baroness Vere of Norbiton question first answered 25/04/2019 13:44:13 answering member 4580 label Biography information for Baroness Vere of Norbiton
	tabling member	4230 label Biography information for Baroness Randerson

1110698

	registered interest
	date	09/04/2019
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Standards
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what assessment they have made of the core reasons for the latest National Rail Passenger Survey by Transport Focus, published in January, showing the lowest levels of passenger satisfaction in 10 years.
	tabling member printed	Baroness Randerson
	uin	HL15162
	answer	answer is ministerial correction date of answer 25/04/2019 answer text <p>The latest National Rail Passenger Survey (NRPS) results (Autumn 2018) found that 8 in 10 journeys were rated as satisfactory overall at the national level, with fewer than one in 10 rated as unsatisfactory. Satisfaction as measured by the NRPS has generally remained stable over the last 10 years.</p><p> </p><p>The fieldwork for the Autumn 2018 NRPS was the first since the introduction of the new timetable in May 2018 and the subsequent period of network disruption, which is likely to have had an impact on the results for some Train Operating Companies (TOCs).</p><p> </p><p>In addition, a number of TOCs were affected by industrial action throughout 2018, including South Western Railway and Northern. Parts of the country (particularly Scotland) were affected by Storm Ali during September and October which closed a large number of stations in Scotland.</p> answering member printed Baroness Vere of Norbiton question first answered 25/04/2019 13:51:52 answering member 4580 label Biography information for Baroness Vere of Norbiton
	tabling member	4230 label Biography information for Baroness Randerson