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1110697
unstar this property registered interest false more like this
star this property date less than 2019-04-09more like thismore than 2019-04-09
star this property answering body
Department for Transport more like this
star this property answering dept id 27 remove filter
star this property answering dept short name Transport more like this
unstar this property answering dept sort name Transport more like this
star this property hansard heading Railways: Standards remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what action they intend to take against train operating companies that have the lowest rates of passenger satisfaction in the most recent National Rail Passenger Survey by Transport Focus, published in January. more like this
star this property tabling member printed
Baroness Randerson more like this
star this property uin HL15161 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-04-25more like thismore than 2019-04-25
star this property answer text <p>The Department continually monitors passenger satisfaction with rail operators and if performance declines, we take appropriate action under the terms of our contracts. Operators are required through their Franchise Agreements to achieve challenging satisfaction targets across a range of key measures and if these targets are missed, they must invest in improvements for passengers.</p> more like this
star this property answering member printed Baroness Vere of Norbiton remove filter
star this property question first answered
less than 2019-04-25T13:44:13.757Zmore like thismore than 2019-04-25T13:44:13.757Z
star this property answering member
4580
unstar this property label Biography information for Baroness Vere of Norbiton more like this
star this property tabling member
4230
star this property label Biography information for Baroness Randerson more like this
1110698
unstar this property registered interest false more like this
star this property date less than 2019-04-09more like thismore than 2019-04-09
star this property answering body
Department for Transport more like this
star this property answering dept id 27 remove filter
star this property answering dept short name Transport more like this
unstar this property answering dept sort name Transport more like this
star this property hansard heading Railways: Standards remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what assessment they have made of the core reasons for the latest National Rail Passenger Survey by Transport Focus, published in January, showing the lowest levels of passenger satisfaction in 10 years. more like this
star this property tabling member printed
Baroness Randerson more like this
star this property uin HL15162 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-04-25more like thismore than 2019-04-25
star this property answer text <p>The latest National Rail Passenger Survey (NRPS) results (Autumn 2018) found that 8 in 10 journeys were rated as satisfactory overall at the national level, with fewer than one in 10 rated as unsatisfactory. Satisfaction as measured by the NRPS has generally remained stable over the last 10 years.</p><p> </p><p>The fieldwork for the Autumn 2018 NRPS was the first since the introduction of the new timetable in May 2018 and the subsequent period of network disruption, which is likely to have had an impact on the results for some Train Operating Companies (TOCs).</p><p> </p><p>In addition, a number of TOCs were affected by industrial action throughout 2018, including South Western Railway and Northern. Parts of the country (particularly Scotland) were affected by Storm Ali during September and October which closed a large number of stations in Scotland.</p> more like this
star this property answering member printed Baroness Vere of Norbiton remove filter
star this property question first answered
less than 2019-04-25T13:51:52.21Zmore like thismore than 2019-04-25T13:51:52.21Z
star this property answering member
4580
unstar this property label Biography information for Baroness Vere of Norbiton more like this
star this property tabling member
4230
star this property label Biography information for Baroness Randerson more like this
1180613
unstar this property registered interest false more like this
star this property date less than 2020-02-25more like thismore than 2020-02-25
star this property answering body
Department for Transport more like this
star this property answering dept id 27 remove filter
star this property answering dept short name Transport more like this
unstar this property answering dept sort name Transport more like this
star this property hansard heading Railways: Standards remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what financial penalties train operating companies are subject to if a train is cancelled due to (1) a train defect, or (2) a lack of train crew, broken down by each franchise awarded since June 2010. more like this
star this property tabling member printed
Earl Attlee more like this
star this property uin HL1841 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2020-03-10more like thismore than 2020-03-10
star this property answer text <p>The Department holds all its franchised operators to account for their performance through a Franchise Agreement. Each operator’s performance is measured against a set of benchmarks, which includes cancellations; however, these are not disaggregated down to individual types of cancellations, such as train defects. Specific cancellation causes are not connected to set penalties; any expenditure we require operators to incur to improve performance for passengers is linked to their overall performance.</p> more like this
star this property answering member printed Baroness Vere of Norbiton remove filter
star this property question first answered
less than 2020-03-10T16:12:32.873Zmore like thismore than 2020-03-10T16:12:32.873Z
star this property answering member
4580
unstar this property label Biography information for Baroness Vere of Norbiton more like this
star this property tabling member
3425
star this property label Biography information for Earl Attlee more like this
1182445
unstar this property registered interest false more like this
star this property date less than 2020-03-03more like thismore than 2020-03-03
star this property answering body
Department for Transport more like this
star this property answering dept id 27 remove filter
star this property answering dept short name Transport more like this
unstar this property answering dept sort name Transport more like this
star this property hansard heading Railways: Standards remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government, further to the practice of train operating companies terminating trains before they reach their advertised destinations, what steps they are taking to prevent such a practice except in exceptional circumstances. more like this
star this property tabling member printed
Lord Bradshaw more like this
star this property uin HL2147 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2020-03-17more like thismore than 2020-03-17
star this property answer text <p>When trains are terminated before they reach their advertised destination, for contractual purposes, this is considered to be a part or full cancellation depending on how much of the planned journey is completed. If performance falls short of an operator’s contractual obligations, the Department can require them to incur expenditure to improve. Whilst terminating trains early clearly impacts passengers, train operating companies say it is sometimes necessary to prevent more significant delays or potential further cancellations for a larger number of passengers, or if calling at a specific station would be unsafe or the line is blocked.</p> more like this
star this property answering member printed Baroness Vere of Norbiton remove filter
star this property question first answered
less than 2020-03-17T14:36:49.487Zmore like thismore than 2020-03-17T14:36:49.487Z
star this property answering member
4580
unstar this property label Biography information for Baroness Vere of Norbiton more like this
star this property tabling member
2483
star this property label Biography information for Lord Bradshaw more like this
1244110
unstar this property registered interest false more like this
star this property date less than 2020-10-15more like thismore than 2020-10-15
star this property answering body
Department for Transport more like this
star this property answering dept id 27 remove filter
star this property answering dept short name Transport more like this
unstar this property answering dept sort name Transport more like this
star this property hansard heading Railways: Standards remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government how they have made decisions on the frequency of train services since taking over financial responsibility for each rail franchise; and how they intend to make decisions on the future pattern of services in the event of economic recovery. more like this
star this property tabling member printed
Baroness Randerson more like this
star this property uin HL9246 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2020-10-29more like thismore than 2020-10-29
star this property answer text <p>The Government and the rail industry revised the train timetable to ensure passengers received a regular and reliable service throughout the COVID-19 pandemic. We took early action to stabilise the industry, which enabled the continued operation of critical passenger and freight services. From 7 September, the railway has been operating at 91 per cent of its pre-pandemic capacity, providing frequent and reliable trains for passengers. Rail operators continue to assess local demand regularly and deliver the services passengers need. We will continue to work closely with industry to make sure we strike the right balance between running the maximum levels of service that can be resourced reliably and protecting taxpayers’ best interests.</p><p> </p><p> </p><p> </p><p> </p> more like this
star this property answering member printed Baroness Vere of Norbiton remove filter
star this property question first answered
less than 2020-10-29T14:47:42.307Zmore like thismore than 2020-10-29T14:47:42.307Z
star this property answering member
4580
unstar this property label Biography information for Baroness Vere of Norbiton more like this
star this property tabling member
4230
star this property label Biography information for Baroness Randerson more like this
1484944
unstar this property registered interest false more like this
star this property date less than 2022-06-29more like thismore than 2022-06-29
star this property answering body
Department for Transport more like this
star this property answering dept id 27 remove filter
star this property answering dept short name Transport more like this
unstar this property answering dept sort name Transport more like this
star this property hansard heading Railways: Standards remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government whether they will publish estimates of train delays caused by (1) infrastructure, (2) operators, and (3) any other causes, since 2017. more like this
star this property tabling member printed
Baroness Randerson more like this
star this property uin HL1361 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2022-07-08more like thismore than 2022-07-08
star this property answer text <p>Estimates of delay minutes to train operating companies by responsibility and cause, are produced on a periodic basis (every four weeks) by the Office of Rail and Road (ORR). This data is available from ORR’s Table 3184, “Delay minutes by operator and cause (periodic)” and can be accessed from the ORR’s data portal.</p> more like this
star this property answering member printed Baroness Vere of Norbiton remove filter
star this property question first answered
less than 2022-07-08T10:24:39.53Zmore like thismore than 2022-07-08T10:24:39.53Z
star this property answering member
4580
unstar this property label Biography information for Baroness Vere of Norbiton more like this
star this property tabling member
4230
star this property label Biography information for Baroness Randerson more like this
1491731
unstar this property registered interest false more like this
star this property date less than 2022-07-21more like thismore than 2022-07-21
star this property answering body
Department for Transport more like this
star this property answering dept id 27 remove filter
star this property answering dept short name Transport more like this
unstar this property answering dept sort name Transport more like this
star this property hansard heading Railways: Standards remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what plans, if any, they have to assess the effectiveness of train operators in providing accurate and timely information for passengers during the disruption to services on 18, 19 and 20 July. more like this
star this property tabling member printed
Lord Birt more like this
star this property uin HL1995 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2022-07-28more like thismore than 2022-07-28
star this property answer text <p>Evidence for the provision of accurate and timely information, including during the period 18, 19 and 20 July, will contribute to the determination of a performance-based fee for eligible rail operators. The evidence in this area and across other metrics of performance is independently evaluated before a performance score and fee is determined.</p> more like this
star this property answering member printed Baroness Vere of Norbiton remove filter
star this property question first answered
less than 2022-07-28T13:28:39.677Zmore like thismore than 2022-07-28T13:28:39.677Z
star this property answering member
4580
unstar this property label Biography information for Baroness Vere of Norbiton more like this
star this property tabling member
2533
star this property label Biography information for Lord Birt more like this
1624207
unstar this property registered interest false more like this
star this property date less than 2023-04-26more like thismore than 2023-04-26
star this property answering body
Department for Transport more like this
star this property answering dept id 27 remove filter
star this property answering dept short name Transport more like this
unstar this property answering dept sort name Transport more like this
star this property hansard heading Railways: Standards remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask His Majesty's Government what recent assessment they have made of the reliability of rail services. more like this
star this property tabling member printed
Lord Bourne of Aberystwyth more like this
star this property uin HL7465 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2023-05-10more like thismore than 2023-05-10
star this property answer text <p>Despite the fact fewer trains are operating on the network, and passenger demand is still suppressed compared to pre-pandemic levels, current performance remains unacceptably low.</p><p> </p><p>The Department has been clear that the current, sustained poor performance on the railway is unacceptable, and industry needs to make significant improvements to deliver the punctual, reliable services that passengers and taxpayers deserve.</p><p> </p><p>The Department will continue to monitor the situation very closely and hold industry to account, including through regular high-level meetings with both Network Rail and representatives from the train operating companies.</p> more like this
star this property answering member printed Baroness Vere of Norbiton remove filter
star this property question first answered
less than 2023-05-10T11:56:19.067Zmore like thismore than 2023-05-10T11:56:19.067Z
star this property answering member
4580
unstar this property label Biography information for Baroness Vere of Norbiton more like this
star this property tabling member
4282
star this property label Biography information for Lord Bourne of Aberystwyth more like this
1624208
unstar this property registered interest false more like this
star this property date less than 2023-04-26more like thismore than 2023-04-26
star this property answering body
Department for Transport more like this
star this property answering dept id 27 remove filter
star this property answering dept short name Transport more like this
unstar this property answering dept sort name Transport more like this
star this property hansard heading Railways: Standards remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask His Majesty's Government what has been the cost to the economy of the increased number of (1) delays, and (2) cancellations, of rail services. more like this
star this property tabling member printed
Lord Bourne of Aberystwyth more like this
star this property uin HL7466 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2023-05-10more like thismore than 2023-05-10
star this property answer text <p>The Department recognises that delays and cancellations, especially those made close to the time of travel, can be very inconvenient for passengers and prevent them from travelling with confidence. When trains are regularly cancelled this can disrupt people’s lives, communities and the economy.</p><p> </p><p>The Department does not hold information on the cost to the economy of the current poor performance on parts of the rail network. The Department has been clear that industry needs to make significant improvements to deliver the punctual, reliable services across the country that support economic growth.</p> more like this
star this property answering member printed Baroness Vere of Norbiton remove filter
star this property question first answered
less than 2023-05-10T11:56:37.743Zmore like thismore than 2023-05-10T11:56:37.743Z
star this property answering member
4580
unstar this property label Biography information for Baroness Vere of Norbiton more like this
star this property tabling member
4282
star this property label Biography information for Lord Bourne of Aberystwyth more like this
1664732
unstar this property registered interest false more like this
star this property date less than 2023-10-16more like thismore than 2023-10-16
star this property answering body
Department for Transport more like this
star this property answering dept id 27 remove filter
star this property answering dept short name Transport more like this
unstar this property answering dept sort name Transport more like this
star this property hansard heading Railways: Standards remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask His Majesty's Government, further to the Written Answer by Baroness Vere of Norbiton on 27 September (HL10352), what plans they have in concluding future negotiations with train providers to bear a proportion of the costs that train operators face as a consequence of failing to provide quality service to rail customers. more like this
star this property tabling member printed
Lord Bradshaw more like this
star this property uin HL10506 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2023-10-26more like thismore than 2023-10-26
star this property answer text <p>There are currently no plans to negotiate any variations to the Intercity Express Programme’s contracts with Agility to extend the incentive regime. The contracted arrangements for instances where full service provision is not offered are contained in the existing contracts, as articulated in previous responses.</p> more like this
star this property answering member printed Baroness Vere of Norbiton remove filter
star this property question first answered
less than 2023-10-26T08:23:28.957Zmore like thismore than 2023-10-26T08:23:28.957Z
star this property answering member
4580
unstar this property label Biography information for Baroness Vere of Norbiton more like this
star this property tabling member
2483
star this property label Biography information for Lord Bradshaw more like this